Assisted Living Facilities

Knollwood Pointe

4.3/5.00 - based on 26 reviews
5 stars
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1 stars
1/5.00 Published 8 months ago

"Poor Service, Unappealing Food, and Unstable Management"

I really can't suggest this place to anyone. The employees here don't seem willing to lend a hand. The meals aren't great. They don't offer any fun activities, the management team keeps getting switched around, and the chefs quit often.

3/5.00 Published 11 months ago

"Mixed feelings about assisted living facility's cleanliness, care, and value"

Cleanliness: It seems clean but old. The carpet needs replacing. Friendliness: Some staff are friendly, but hard to reach by phone. Nurses can be better. Quality of care: Doubtful if the right choice. Not showered on schedule, dirty nails, stays in adult diapers too long. Activities: Mostly TV for memory care residents. Value: Liked separate areas for activities, dining, and TV. Cheapest option, but unsure about satisfaction. Food: Looks good, but residents struggle without knives. Overcooked bread served. Ice cream served before finishing meals, causing waste.

4/5.00 Published 1 year ago

"Mixed Feelings About Knollwood Pointe Assisted Living Facility"

Knollwood Pointe seemed old and not very clean to me. However, everyone I met with was really friendly and eager to show off the place. It just didn't seem right for us, but I think it could be great for someone else.

4/5.00 Published 1 year ago

"Impressive Visit at Knollwood Pointe Assisted Living"

We checked out Knollwood Pointe while looking for a place where our family member could get help with daily life. This place was really nice. It was clean, the people were friendly, and it felt like a good place to be during our visit.

4/5.00 Published 2 years ago

"Personalized Care and Support at Knollwood Pointe"

We're having a good experience at Knollwood Pointe. They've been really helpful and made our move-in process easy. They provide both assisted living and memory care. It's a smaller place that feels more like a family. Whenever we ask for something to be done, they handle it right away. I definitely suggest them to other families.

4.5/5.00 Published 2 years ago

"Friendly staff, clean facility, and good communication."

This is a wonderful community! The staff is super friendly and really cares about the residents and their care. They keep us in the loop with good communication. There are a lot of activities to choose from, which is great. Housekeeping is done daily, and they do a good job. The food is tasty, and the facility is always very clean. We’re very pleased with our choice. I would definitely recommend this place to friends and family.

4.5/5.00 Published 2 years ago

"Cozy Rooms, Smaller Space"

We really liked our tour at Knollwood Pointe. The only reason we didn't pick it was because it's smaller. The rooms were a good size.

4/5.00 Published 3 years ago

"Friendly staff, happy residents; recommended for loved ones."

I would recommend this community; staff is super nice, residents happy.

3/5.00 Published 4 years ago

"Great activities and inviting atmosphere ideal for loved ones."

Knollwood Pointe has lots of things to do. They take people on fun trips and everyone plays games and sings together. It's a really nice place where you'd be happy to have your family member stay.

4.5/5.00 Published 5 years ago

"Wonderful and Caring Staff"

The staff here are amazing. They are really kind and always ready to help.

4/5.00 Published 6 years ago

"Lack of Transparency in Fee Increase Raises Concerns"

The facility worked well for our mom. The staff were attentive and professional, ensuring she was well cared for. Meals provided were good. However, there were some issues. The ownership practices raised questions. They increased the monthly fee by almost 20% within six months of our signing up and mom moving in. We were unaware of this possibility when we joined. Legally, they were within their rights to do so, as outlined in our agreement. However, it would have been fairer if they had disclosed their plans for fee increases during our initial discussions. This lack of transparency leaves me certain that they had this increase in mind when we were deciding on a place for mom.

4.5/5.00 Published 7 years ago

"Caring Staff and Residents, Like a Big Family"

The residents and staff here are like family. We all care for each other. Many staff go above and beyond to help the residents because they truly care.

5/5.00 Published 7 years ago

"Knollwood Pointe: A True Home for Our Family"

My mom moved to Knollwood Pointe over a year ago, and we are so happy with her new "home." It's all about the people and really caring for each other. The place is just the right size so everyone gets personal care and attention. The residents and staff have become like family. My mom has special diet needs, and they have been amazing at accommodating her. The dietitian is like an angel, always going above and beyond to make my mom feel loved and special. When mom had trouble chewing, the dietitian made sure her food was cut up or soft. She cares for everyone with that same level of care. They don't just take care of my mom's physical needs but also her emotional and social ones. Sometimes those are the most important! Many of the staff do more than their job description; my mom truly feels loved there. My 93-year-old mom is stronger, happier, more socially involved, and mentally stimulated than when she first arrived. My whole family loves using the new GrandGrams to send her messages and pictures. Mom doesn't use a computer or smartphone, so she would miss those connections otherwise. She loves getting her Grams delivered to her door and shows them to everyone! I love that I can send her pictures and share what's happening when we travel. I'm so thankful to be able to travel and have peace of mind knowing my mom is loved, active, and cared for while I'm gone. There is no other place in Mobile where I would want my mom!

5/5.00 Published 7 years ago

"Friendly staff, great food, and a comforting home feel"

The staff is professional and very friendly. The food is great, and the activities are enjoyable. My mom loves her apartment. It’s a place that makes her feel at home. We really love Knollwood Pointe.

4/5.00 Published 7 years ago

"Knollwood Pointe: A Wonderful Place to Call Home"

While searching for an assisted living facility, I visited Knollwood Pointe. After a thorough tour, I felt like I had found my home! It is very clean and everyone is super friendly. My apartment is cleaned, my laundry is done, nurses are on duty 24 hours, my meals are prepared, there are activities to join, a beauty salon on site, a lovely courtyard and patio, and a porch with rocking chairs. This is why I am happy to call Knollwood Pointe home!

4/5.00 Published 7 years ago

"Cozy, Kind, and Homey: Knollwood Pointe Assisted Living Review"

I picked Knollwood Pointe for its cozy vibe in my neighborhood and church parish. It's neat and looks nice. Outside my window, there's a pretty garden courtyard. The caregivers are always friendly. The staff is helpful and easy to find. The food is decent, and they offer activities. It feels like home now.

5/5.00 Published 7 years ago

"Great staff, clean facility, and improved health since moving in."

We moved in. My health wasn’t great, but since living here, I’ve gained weight, feel much better, and the staff is amazing. The most important thing is that the facility is very clean.

5/5.00 Published 7 years ago

"Very happy with friendly staff and 24/7 nurse care"

I’m really happy living here. I love the place and the people. Everyone is so nice, and it feels like family. I tell all my friends how great it is to live here. I sleep better and don’t worry about my house or health anymore. I’m very pleased and content. I moved here from Georgia and love Mobile. It's great to have a nurse here all the time.f

3/5.00 Published 7 years ago

"Memory issues differed across communities"

We thought the neighborhood was great and we were ready to move my family member there. After a check-up, they told us my loved one had early stage memory problems. They said they weren't right for their place. Yet, when we tried a different place, they didn't see any memory issues.

4.5/5.00 Published 11 years ago

"Wonderful care and welcoming environment at Knollwood Pointe"

This place is amazing! After my stroke, I thought my life was over. But Knollwood Pointe gave me my life back. From the moment I walked in, I felt at home. I was welcomed with love, kindness, and special care unlike anywhere else. The director, Venessa Cooks, is exceptional. She greets each resident daily with a caring smile. This community is the best place I could have ever imagined!

Knollwood Pointe

Address
5601 Girby Rd
Mobile, AL - 36693

Website

Email

Telephone
(251) 666-1005

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