Merrill Gardens at Madison
Anonymous
"Good Facility, But Fees Have Increased"
This place is really nice. The apartments and things you get are good, but they've made it more expensive recently.
- Useful
- Not useful
- Share
Teresa
"Unreturned Calls and Delayed Medication at Merrille Gardens Assisted Living"
I recently brought my mom from her assisted living place, Merrille Gardens, to stay at my house which is out of state. They informed me that they didn't have enough of her medicine to last until I returned her back to them, so they promised to send the rest to me. But the medicine didn't come. I tried calling the facility for six hours straight, but nobody answered. I've left three voicemails so far and still nobody has gotten back to me. My mom has serious health problems and she can't live without her medication. I can't believe this is how they handle things! I wonder how well they're taking care of the other residents if they can't even answer or return phone calls!
- Useful
- Not useful
- Share
Anonymous
"Need Clear Criteria for Resident Care Limits"
One area for improvement could be better communication about when a resident might need more care than the facility can provide. If families and residents understood this better, residents could have more control over their situation.
- Useful
- Not useful
- Share
anonymous
"Misleading Memory Care Facility"
I want to share that the memory care area is really tiny. If your family member stays on the second floor, they can't reach the outdoor garden without going through a locked door, taking the elevator, and going downstairs. Plus, someone has to go with them. The facility keeps mentioning this on their website and brochures, but it's not accurate. Based on our experience, I wouldn't recommend this place.
- Useful
- Not useful
- Share
anonymous
"Memory Care with Great Activities at Merrill Gardens, Madison"
My family really likes Merrill Gardens at Madison, and my mom is doing great there. The place has excellent care for older adults who need help, but our mom is in the memory care area. They have lots of fun things for her to do. They plan different activities that make sure she's not just staying in her room all day. She gets to be active and hang out with other people who live there. She even has her own space that feels like it's just for her, which has been really good for her.
- Useful
- Not useful
- Share
anonymous
"Nice Common Areas, but Disliked the Overall Setup"
I really liked the common areas. They were busy when we toured, which made the place seem good. But I didn’t like the overall setup - it reminded me of living quarters in Germany.
- Useful
- Not useful
- Share
anonymous
"Disappointing Tour Experience at Overpriced Assisted Living Facility"
My family visited Merrill Gardens in person. It felt too big, and the tour guide didn't seem interested in helping. It was hard to get answers, and they seemed to charge for everything. I didn't feel welcome and felt like I was bothering the tour guide. They were almost full, so they didn't care about getting new customers.
- Useful
- Not useful
- Share
anonymous
"Mixed Feelings About Assisted Living Facility"
We visited because our relatives live here and think it's good. Staffing is a problem, but the place is nice and the staff are friendly. However, when we talked to the memory care team, we weren't completely sure. They didn't seem eager to care for my father with his specific needs.
- Useful
- Not useful
- Share
Margie D
"Active Senior Dad Finds Joy and Care"
The team at the facility was super helpful. The outdoor space is great, and I can picture my Dad enjoying himself there. He’s 91 but still loves to stay busy, and I think he’d have fun gardening in the raised beds. It’s awesome that they have church services on Sundays and a group for the guys to talk about life. The room we saw has a small kitchen and enough space for a big bed, but I think a smaller bed might give him more room. I’m still a bit worried it might be too small for him. They also take folks on trips and do health check-ups, which is really nice.
- Useful
- Not useful
- Share
Pamela
"Great community, but not my first choice"
This was probably my second choice, but it's a really nice place.
- Useful
- Not useful
- Share
Anonymous
"Great Active Senior Living Community Like a Fun Dorm"
I would definitely suggest Merrill Gardens at Madison. It's kind of like a dorm, but for older people. It has a lot of activities, which makes it stand out from other places.
- Useful
- Not useful
- Share
Anonymous
"Amazing Staff and Great Activities"
I love this place!! The staff is super nice.was the most helpful person I talked to; she gave me lots of info I didn't know. The activities schedule is full of fun things to do, including spiritual stuff. The whole place is clean and feels like a hotel, not a hospital. I like that the care pricing is based on what you need, not a one-size-fits-all deal.
- Useful
- Not useful
- Share
Anonymous
"Excellent Care and Activities for Mom"
This place is fantastic! When we arrived, we instantly knew my mom would get excellent care. The staff is always kind and attentive to her needs. The community is clean and a perfect place for her to live. The menu offers lots of healthy choices, and there are great activities for her to enjoy. We strongly recommend this community to other families.
- Useful
- Not useful
- Share
Suzy Adams
"Mom Thriving, Safe, and Happy at Merrill Gardens"
Our mom LOVES Merrill Gardens. It's great that she can have her dog . She enjoys sitting on her back patio filled with plants and flowers. Her independence means a lot to her. My sister and I think moving Mom to Merrill Gardens was the best decision EVER. She’s thriving, feels very safe, and is really happy :)
- Useful
- Not useful
- Share
Anonymous
"I felt at home here!"
I really like this community; it’s a nice place. I wouldn’t want to be anywhere else. The setup is great, and there’s plenty of space. When I toured, I felt good and recognized some people here. I highly recommend this community.
- Useful
- Not useful
- Share
Anonymous
"A Pleasant Visit"
When we toured this community, we liked it. It’s a larger place with several buildings and beautiful surroundings. The people we met were really nice, but it’s a bit pricier than what we were seeking.
- Useful
- Not useful
- Share
Anonymous
"A Wonderful, Caring Community"
This place is amazing, and my dad is doing great since he moved here. It has made a huge difference for him. I'm very happy with everything they've done for us. I know he's safe and in good hands. The staff here is friendly and outgoing. There are lots of social activities for the residents. They offer many services for everyone. I have only good things to say about this place, and I would definitely recommend it.
- Useful
- Not useful
- Share
Anonymous
"Perfect for an active senior!"
This place was awesome! It just wasn’t right for my friend who needed more help. It’s a great choice for an independent senior who likes having their own apartment and wants to join in on activities.
- Useful
- Not useful
- Share
Anonymous
"Great choice for assisted living"
I checked out nine places before picking this one. I made a chart to score each place on their program, location, price, meals, fitness, and apartment size.
- Useful
- Not useful
- Share
Anonymous
"Wonderful place for mom"
It took the staff a few weeks to understand my mom's needs. Once we made a plan together, the staff has been very efficient.
- Useful
- Not useful
- Share
Kathy
"Excellent service and caring staff!"
I've been really happy with the service, food, and people here. The staff is very caring and truly concerned about everyone's health and well-being.
- Useful
- Not useful
- Share
Anonymous
"Adequate, but not impressive care facility"
This spot is not too bad!
- Useful
- Not useful
- Share
Anonymous
"Great care for my mom"
I am very happy with the care my mom gets. The staff is amazing. She really likes the food. They offer her a lot of activities, but she isn’t joining in right now. We’ve recommended this place to other families because of the great care and value they provide.
- Useful
- Not useful
- Share
Anonymous
"Pleasant Community Tour"
I took a nice tour of this community. It's a very pleasant place with friendly people. The community looks well-maintained and nice. My experience was good, and all the staff were kind and informative. You can tell they know what they're doing here.
- Useful
- Not useful
- Share