Brookdale Fort Smith
Anonymous
"Great staff, caring community, plentiful food"
I think Brookdale Fort Smith has done a great job with my loved one, and we're very happy. They could improve on communication, but overall, Brookdale is great. The staff is really helpful and has a great attitude. One staff member, especially, pushes everyone and expects the best from all the residents, but she does it with a caring smile. I love that all the staff, no matter their title, stop everything at mealtimes to bring the residents to the dining room. This ensures everyone eats and no one misses a meal. The food has more repeat meals than I'd like, but it's always plentiful. As a community, they do a great job, and we are very pleased.
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Barbara Roper
"Brookdale Facility Showed Neglect And Poor Staff Communication"
Our week at Brookdale was simply unsatisfactory. My father, an Alzheimer's patient, didn't receive the level of care they initially assured. His room showed signs of neglect - the laundry was strewn on the ground the entire week, no one vacuumed the carpet, and crumbs surrounded his chair. Moreover, the garbage was not emptied and there were ants around a glass left on a table by his chair. His bed was only made once and they didn't even provide daily towels and washcloths. They always had an excuse for these shortcomings. I perceive this as a result of poor communication among their staff. We had had enough!
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Anonymous
"Clean and Friendly but Slow Food Service"
The place is always clean and doesn't smell at all. The staff is super nice and really great. The only problem is that the food takes too long to get to the table. Overall, we are very happy with them.
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tammy poore
"Mixed Feelings About Emeritus at Willow Brook"
I really like Emeritus at Willow Brook. I think it was the right choice for my mom. My concern is that it wasn't clearly explained that her room would be shared. They kept saying she would have her own bathroom, sink, refrigerator, etc. When signing papers, I found out it was for a shared room. Fortunately, it worked out well for my mom, but clarity on this is important. The staff deserves praise; they're all very friendly. The food is tasty, and I appreciate the cozy atmosphere. Overall, it's been a good experience.
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Family
"Great care, friendly staff, and affordable with various care options"
The staff here are really nice and always on top of things. They have monitors in place and respond quickly to requests. They even hosted a Christmas Dinner and sometimes have someone play the piano. The food is okay, about a four out of five. The facility is well-managed, clean, and friendly, and my parents feel safe here. It's more affordable compared to other places, and there's a nurse available for 12 hours each day. They also offer various levels of care, so if my parents need more help in the future, they won’t have to move again.
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