Assisted Living Facilities

Brookdale Apache Junction

4.1/5.00 - based on 48 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
3/5.00 Published 8 months ago

"Inconsistent Care Experience in Assisted Living Facility"

Moving our parent to assisted living was tough. We started with one hour of home care daily for bathing and dressing. But finding caregivers for such short shifts was hard. We faced uncertainty every day as different people showed up. It's not easy adjusting to new faces in your home, especially when you're unsure who's coming. One day, a caregiver didn't show up without a call. Another time, they were late for a crucial doctor appointment.

4/5.00 Published 9 months ago

"Good Care, Food Could Improve"

I believe this place is pretty good. My buddy seems content with the attention they’re getting, but they’re not too thrilled about the meals.

4/5.00 Published 1 year ago

"Great Staff, Needs More Activities, Later Dinner Time"

The people who work here are super nice and always work hard to make sure you have what you need. I think they could have more fun things to do, like arts and crafts.

3/5.00 Published 1 year ago

"Assisted Living Facility Falls Short of Expectations"

Avoid this place. It's not what they promised. I thought it would be better than an apartment, but it's not. They don't check on my loved one regularly. He got Covid there, and they didn't take his vitals unless I asked. Visitors weren't required to wear masks. They just deliver food, even when we said to stop. They don't cater to his needs. Scooter users speed around, making it dangerous. They pressure you to socialize. They claim to offer snacks, but they don't. It's not what they said it would be.

3/5.00 Published 2 years ago

"Nice setup, helpful staff; lacking activities, declining meals, outdated internet."

Nice setup, helpful staff, lacking activities, declining meals, outdated internet.

3/5.00 Published 2 years ago

"Brookdale Assisted Living: Mixed Experience for Lower Capability Residents"

Depending on how much help your loved one needs, Brookdale might not be the best choice. It seems like they struggle to keep enough staff. This is a big problem for them, and it affects how well they can take care of residents. They don't do much to involve everyone, especially those who are quieter. The apartment is alright and works well for my loved one.

4/5.00 Published 2 years ago

"A Peaceful Oasis for Living"

Brookdale Apache Junction is a super friendly, positive, and calm place to live. Overall, it's wonderful.

3/5.00 Published 2 years ago

"Mixed feelings about Brookdale Apache Junction assisted living facility"

I kinda wish there were other places nearby, but Brookdale Apache Junction is where I am. They tidy up once a week, drive us to appointments and shops, and even let us have pets. The food's been getting weirder, though. They give us a few choices for lunch and dinner, and the kitchen and servers are nice, but the food quality is slipping. My apartment's had a broken thing for over a month now. They got the part but can't seem to fix it. They say they'll come fix it at a certain time, but they haven't shown up yet. There's only two people fixing things for 120 apartments, but they're really nice. They have activities all week, which is cool, and I like the Sunday service. They have one that's for everyone and another for Catholics.

4/5.00 Published 2 years ago

"Top-notch Care and Cleanliness at Assisted Living Facility"

The staff at this place are really great. They helped me a lot when I needed it most. Everything here is super clean and nice. They always keep it looking good. They vacuum and dust a lot. And if there's a spill, they clean it up right away.

5/5.00 Published 6 years ago

"Best senior living facility in Apache Junction, AZ!"

The sales associate, was very organized, professional, and helpful. She answered all our questions thoroughly and patiently. She introduced us to some staff and residents, allowing us to ask them questions. Everyone we met was polite, friendly, clean, and seemed to enjoy working with the residents. Many residents were happily engaging with each other, and those we spoke with had great things to say about the facility, the staff, and especially the food. They all looked happy, well-groomed, and well cared for. Brookdale Apache Junction had many amenities and was very nice, clean, and organized. The layout was easy to navigate, and the studios we saw had spacious floor plans, were clean, and even had small kitchens. Although we didn’t try the food that day, the meals we saw looked delicious, with many nutritious choices. The dining room was clean, and the residents praised the food, with one saying, “It’s the best in town.” Overall, [Name] made our tour very enjoyable, and we believe this is the best senior living facility in Apache Junction, AZ.

4/5.00 Published 6 years ago

"Assisted Living Facility Review"

It was a pretty nice place. At first, I thought it might not be the best fit for my mom. It felt like it was better suited for folks who can move around more easily than my mom.

3/5.00 Published 6 years ago

"An Unorganized Tour of an Overly Large Facility"

I took a tour of this place and it was alright. They introduced me to one person, then two other ladies took over. It didn't feel very organized. I had to wait around 20 minutes just to see a room. The rooms were pretty good but too large for my dad's needs. It was a two-story building and gave off a hospital vibe.

2/5.00 Published 6 years ago

"Facility Mishandling Complaints, Disappoints Residences"

My buddy stayed at this assisted living place for a brief time and according to her, it was awful. The staff and how bosses dealt with stuff was the main problem. Her maid wasn't cleaning right. For the money we paid, she was supposed to clean my buddy's room for 30 minutes, but she'd only stay for about 10. My friend told the staff and managers she wasn't cleaning enough, but they didn't believe her. It got so bad, the staff started saying my friend complains a lot and starting rude whispers about her. Even the builders were mean to her. When we reported this to the boss, he'd brush it off and say, "Nah, my employees wouldn't do that." This stressed out my friend big time. When she pushed her call button for help, the staff would drag their feet getting to her or not show up at all. I think the boss really dropped the ball, he didn't do enough to make my friend's stay better. That's what upset me.

0.5/5.00 Published 7 years ago

"Avoidance Recommended: Deceptive and Detestable Living Facility"

Stay Away from This Terrible Facility: It's Unfair and Untrustworthy" This place is a nightmare, I strongly advise against going here. They trick you into coming here with misleading information. Once you or your loved one moves in, they start exploiting you with unexpected hidden fees. Then, when they're called out or caught for their misconduct, they try to evict you. The cleaning staff are not honest with the residents either. They claim they respond to call button assistance within 3 minutes, but in reality, it took them over 15 minutes to arrive. They are secretive about who is in charge, making it hard to hold anyone accountable. Filing a complaint isn’t any help either, as they cruelly retaliate against the victim. Please, do not risk it. Save your money and consider a safer, more reputable place. While not everyone who works here is malicious, the overall experience has made me lose my trust in them completely. They have proven to be deceptive, unreliable, and unsafe. Both the Better Business Bureau and a few other agencies have been notified with a complaint against them.

5/5.00 Published 7 years ago

"Friendly and Helpful Community"

My mom has been here for a short time, but we are both happy with it. I haven’t met a staff member I don’t like; they all seem very friendly and helpful. My brother and I had Thanksgiving dinner with her last week, and the food seems very good. Every month, residents get a newsletter with activities they can join. The staff also helps residents organize meet-up groups with similar interests. Both the staff and residents seem very pleasant. I would recommend this place to families looking for a home for their loved ones.

4/5.00 Published 7 years ago

"Welcoming Assisted Living: A Pleasant Place for Pets and Pools"

I visited this place and it looks really nice. The folks I talked to were friendly. They even have a pool and let you bring your pets.

3/5.00 Published 7 years ago

"Staff Okay, Food and familiarity Lacking"

My husband and I just moved into this assisted living community and it's been a bit tough to settle in. The staff are alright but we haven't gotten to really know them yet. The food here really needs some work. It's not the best and there's not enough options to choose from. I'm hoping things will get better around here soon.

4/5.00 Published 7 years ago

"“Positive Overall”"

My mom is doing great here. The care is really good, and I’m happy. Everyone is friendly and helpful. The place looks nice and well-maintained. Overall, it’s been a lovely experience.

2.5/5.00 Published 8 years ago

"Friendly Spot, Unexpected, Unexplained Charges"

The folks living and working at Brookdale are really nice and polite. The meals are tasty and look great too. But I have to tell you, if you end up having a family member stay at Brookdale Apache Junction, make sure you keep a close eye on the bill. Ever since my mom moved in, I've seen charges for services she isn't getting and I have no idea what these extra costs are for. I'm still trying to get these charges taken off the bill, which has led to some late fees (although they did get rid of those in the end). To make matters worse, no one mentioned to me, and it doesn't say anywhere in the contract, that because my mom needs oxygen they're going to charge an extra $149.00 each month. They're saying it's a storage and handling fee, even though the oxygen comes from an outside company and it just sits in her room. I haven't touched it. I'll keep trying to sort this issue out with them.

5/5.00 Published 8 years ago

"Extremely satisfied with the care they are providing!"

My mother is doing well here. I'm very happy with her care. This is a lovely place with kind people. The community is always clean, and everything looks great when I visit. The staff is helpful and nice. The meals are excellent, and the food is very good. I feel she is safe and in good hands here. This is a wonderful place.

5/5.00 Published 8 years ago

"Happy Dad, Great Choice!"

Brookdale is a great place for loved ones. Our dad is very happy, which shows we made the right choice.

4/5.00 Published 8 years ago

"Welcoming Assisted Living: Bingo, Garage Sale, Delicious Food!"

Brookdale Apache Junction is a good place. It's clean, staff is nice and helpful. They do a garage sale every month for people who live there. They also have bingo. The food is really tasty, and they make sure to meet dietary needs. But, there was an accident with my mother-in-law, and I wasn't happy about how it was dealt with.

5/5.00 Published 8 years ago

"Above and beyond expectations!"

This place is amazing! I work for Brookdale in Gilbert, and my grandparents just moved into this community. They really welcomed them and helped with all their concerns. As a team member, I know the protocol and what it means to go above and beyond. I didn’t tell anyone that my grandparents were looking into this community because I wanted to see the real truth. Grandma came back and said that everyone there was so kind and took time to talk to her. She was happy with how well the place was kept and how hard everyone worked to make this tough decision easier. Working in this field gives me an advantage, but this community has truly gone above and beyond my high expectations. Thank you, Brookdale Apache Junction!!

5/5.00 Published 8 years ago

"A Wonderful Place for Mom"

This is a really nice place. My mom is still getting used to the move, but she’s doing pretty well. Everyone is super friendly and welcoming. We have no complaints about this place; they’ve been great with all the help. They’re encouraging her to be more active in the community. We’re happy with this place.

4.5/5.00 Published 8 years ago

"Well-Run Assisted Living"

Whenever you need help or have questions, they respond quickly and are very helpful. The staff is kind and professional, and the place is clean and smells nice. Overall, it's a well-managed facility.

4/5.00 Published 9 years ago

"Going Smoothly"

Things seem to be going pretty well. Whenever I've had any complaints, I've talked to them about it, and they've taken care of the issues. Overall, it's going great.

3/5.00 Published 9 years ago

"Costly Care Facility with No Outdoor Space"

My Dad's requirements were more than usual and the expenses increased rapidly. There was no patio for residents to relax. Instead, they had to sit outside the building, near the sidewalk.

5/5.00 Published 9 years ago

"Great place for loved ones to feel safe and cared for."

Carol showed us around the facility, and she was great! I was really impressed with the library and dining room. My stepdad has moved in, and my mom will follow soon.

5/5.00 Published 9 years ago

"Super Happy with This Place!"

The people here are amazing! One of the staff is especially wonderful and very sweet to my mom. At first, my mom was scared to go there, but they did a great job making her feel welcome and at home. I’m super happy with the whole experience! I would recommend them to anyone! My mom is very picky about her food, but she says the food here is really good. She is very happy! I can’t recommend them enough! We checked out four other places in the area, and this one was the best. We’re so happy we chose them!

5/5.00 Published 10 years ago

"Impressive Facility with Great Staff and Food!!"

When you walk into Brookdale Apache Junction, you are really impressed because the place is very well kept, looks clean, and smells fresh. They decorate beautifully, especially during the holidays. The food is excellent, and Mom has really enjoyed dining there. The receptionist and two maintenance workers have been very helpful, answering our questions and going out of their way to assist us. We are very happy with everything!

2/5.00 Published 10 years ago

"Less Than Promised: Disappointment at Horizon Bay"

This isn't the best living facility. Their marketing manager makes it sound way better than it actually is, just telling you anything to get you in there. We recently moved our family member out because they keep hiking up the rent. The top brass and the nursing staff never pay attention to what families or residents need. With them, it seems like it's all about making profit. They did not take care of our family member properly. Half the time, she didn't even get a meal tray at mealtime. We were told they'd monitor her and provide certain services that we paid for but later found out they didn't. The facility isn't that clean. They put in new carpeting on the top two floors, but the ground floor looks worn and shabby. You can definitely find better places than Horizon Bay.

4/5.00 Published 10 years ago

"Comfortable and Affordable Assisted Living with Full Amenities"

This place is my favorite. I really liked how comfy the common areas were, and the apartments were nice too. They had a full kitchen with an oven, which was great. Plus, they even had a beauty salon! There were lots of residents around, chatting and joining in on activities. And the best part? It's all at a good cost.

5/5.00 Published 10 years ago

"Highly recommend this caring place!"

Horizon Bay was an amazing place. We felt respected and treated like family. Everyone made us feel welcomed, as if they had known us forever. They were very caring and understanding of our special needs. I highly recommend Horizon Bay.

3/5.00 Published 11 years ago

" "Friendly Team but Lacking Adequate Care and Cleanliness""

My parents stayed there for half a decade and based on that experience, I can't say I'd really suggest it. We settled for it because it was a convenient distance from my sister's place during an emergency. It suffers from a short-staffed care team, which is a problem if extra attention is needed. Its cleanliness is also questionable with visible floor stains despite the friendly staff. My father required top-notch care. He only got it because my mother was constantly on their case. This assisted living facility costs half of what we're currently paying for my mother's care. You truly get the service that you've paid for.

4.5/5.00 Published 11 years ago

"Great place for my mother"

This place is really nice, with friendly staff. The Sales Manager, is a lot of fun and truly loves her job and the facility. All the caregivers are helpful and treat people with respect. I like this facility because of the atmosphere and its location near our family. They keep an eye on my mom since she needs oxygen 24/7 and has other medical issues that prevent her from living alone. It's tough for her because she's younger than most of the other residents, but she's been making friends. I'd give it 4.5 stars, mainly because some of the common areas need carpet repairs or replacement.

3/5.00 Published 11 years ago

"Helpful Staff and Flexible Dining Schedule"

When we stopped by for a visit, they were engaged in various activities. The helpers were super nice. They were full of helpful information and really easy to interact with. They offer meal times from 7 in the morning to 7 at night and even have a menu you can choose from, served by waitstaff and all.

5/5.00 Published 11 years ago

"Lovely community with bright units and nice Southwest decor"

This place is great! The community is lovely and the units are bright. I like the ones with decks better. The Southwest decor is nice too.

4/5.00 Published 12 years ago

"Nice Place, Considering Options"

This place was really nice, and the prices seemed okay for Mom. But we're still considering other options.

Brookdale Apache Junction

Address
2080 South Ironwood Drive
Apache Junction, AZ - 85120

Website

Email

Telephone
(480) 983-5047

Sign In