Assisted Living Facilities

Brookdale Broadway Mesa

4.2/5.00 - based on 72 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
3/5.00 Published 10 months ago

"Generally good, but issues with care services and food."

Broadway Mesa Village: Generally good, but issues with care services.

4/5.00 Published 10 months ago

"Friendly Staff, Happy Residents, but Costly"

The people who work here are super nice and make everyone feel like they’re part of a big family. They have lots of fun stuff to do, and the folks living here seem really glad to be here. It does cost a bunch, especially with all the extra stuff they charge for, but we think it’s worth it.

1/5.00 Published 1 year ago

"Prolonged Negligence at Assisted Living Facility Amid Pandemic"

My mom moved into the facility right before the Coronavirus lockdowns, and the care she received was terrible. The food was not only awful but sometimes they forgot to serve her at all. She'd call me, upset and feeling neglected. The staff blamed everything on the pandemic even two years on. They only allowed visiting between 9 a.m. and 5 p.m., making it difficult for working family members to visit. My mom needed help going to the bathroom, but the staff would say they would be back and then never come. We tried talking to the staff and they would improve for a week or so before reverting to their poor service. One morning, I found my mom in urgent need of medical attention, even though she was supposed to have her blood sugar checked every morning. Her meals were untouched, indicating negligence from the staff. After two long years of poor care, we had to move her elsewhere.

4/5.00 Published 1 year ago

"Caring Staff and Delicious Meals Ensure Mom's Comfort and Satisfaction"

The workers are really nice, and they make sure my mom gets what she needs. If there's a problem, they handle it right away. Mom says the food is tasty too!

4/5.00 Published 1 year ago

"Caring Staff, Could Improve Communication, Recommended for Families"

At Broadway Mesa Village, we really like the staff and caregivers—they're fantastic! However, they could do better with communicating with families. Still, we would suggest this community to other families.

4/5.00 Published 1 year ago

"Struggles with Maintenance Staff Impact Otherwise Great Assisted Living Experience"

The assisted living facility has excellent dining options, friendly staff, clean surroundings, and engaging activities. However, they sometimes face challenges in finding and retaining good maintenance workers, which can cause delays in getting things fixed.

4/5.00 Published 1 year ago

"Friendly Staff and Nice Place, But Needs Updates"

We had a nice tour at Broadway Mesa Village. The staff were very friendly. It's an older place with heating and AC units like in a hotel. It was still a lovely place, just not as updated as we were looking for.

5/5.00 Published 6 years ago

"Top choice for memory care!"

My mom needed 24/7 care after her stroke. After looking at many places, this memory care stood out. The residents were always smiling and waved during our visits while staying busy with creative activities. The staff was out with them instead of sitting behind a desk. The new wing is beautiful, and I can't wait for mom to use the spa tub for her first bath in 20 years. Moving from Brookdale assisted living was easy, and the costs were reasonable. I would recommend this as a top choice for memory care.

3/5.00 Published 6 years ago

""More Care Needed, Less Sociaibility at This Brookdale""

Despite resembling other Brookdale facilities, this place appeared more neglected and the residents, who seemed to need more help, were less friendly.

4/5.00 Published 6 years ago

"I toured this community"

Toured, staff helpful, clean, recommend exploring more options before deciding.

5/5.00 Published 6 years ago

"My friend is settling in well."

This community has been very helpful in placing my friend here. The director is very accommodating. He is in memory care, and the caregivers are patient and kind. It is always clean. They serve three great meals a day with different choices and snacks if needed. They try to involve him in daily activities. He enjoys the outings and is getting physical therapy to become stronger. I would recommend this community.

4/5.00 Published 7 years ago

"Feels Somewhat Depressing"

I visited this place while searching for a home for my mom. It didn’t give off a nice vibe. Although nothing was wrong, it felt like most people were inactive and sedentary. I sensed a bit of depression in the atmosphere. On the bright side, the facility was clean, and the tour guide was knowledgeable and helpful.

5/5.00 Published 7 years ago

"Outstanding care for Dad!"

This community is great for care. My father is getting wonderful support. The menu is good, and he likes the variety. They have many activities for him to enjoy, and he loves going on trips outside the community. We recommend this place for its excellent care and value.

4/5.00 Published 7 years ago

"Inconsistent pricing; pleasant environment. Monthly costs fluctuate, not reassuring."

The place has a good vibe. But I don't like how they charge separately for everything. It's like buying from a menu. But then, the bill can shoot up fast. And it's not fair because what you need can change a lot. It feels like the amount you pay each month isn't steady. That's not making me feel confident.

4/5.00 Published 7 years ago

"Quoted Price Can Increase"

The tour was pleasant, and the community seemed nice. The staff was friendly and helpful. However, the pricing is a bit tricky. You might be quoted one price, but then additional charges get added, pushing it beyond your budget.

5/5.00 Published 7 years ago

"A great place to visit for care"

We visited this community. The staff is really friendly, and the place was clean. We liked the activities and the food options. The atmosphere felt nice, and the residents looked active. We recommend this community for families to check out for their loved ones' care.

4/5.00 Published 7 years ago

"A Great Tour Experience at Assisted Living"

The tour was awesome! We and [removed] really liked what we saw. and her team were super impressive. The way sees assisted living totally changed after the tour!

5/5.00 Published 7 years ago

"Great tour and friendly staff!"

We really liked Brookdale Broadway Mesa when we visited. It's close to my dad's house. Everyone was super friendly and helpful. It was our favorite place.

4/5.00 Published 7 years ago

"Clean and friendly assisted living, not perfect for my needs."

I had a really nice visit to Brookdale Broadway Mesa. The place was clean and everything looked good. The person who showed me around was nice and helped me a lot. It seemed like a nice place, but it might not be the best for my loved one right now.

4/5.00 Published 7 years ago

"Nice tour, not right for dad."

I liked the tour for my dad here. Staff was nice, showed everything well. Many good amenities, food menu. Wasn't right for dad.

4/5.00 Published 7 years ago

"Budget Barrier!"

We liked Brookdale Broadway Mesa a bunch during our visit. However, it cost more than we could afford. If it wasn't for the price, it would've been our top pick.

3.5/5.00 Published 7 years ago

"Caring Home, Slow Payment Process"

Moving in was a breeze, the team was super nice and always there to lend a hand. The room we got is really roomy, and the nurses are super smart and get us. But, we’re not happy with how we have to pay. It feels old-school. You have to give your check to the main desk, and then they send it off to another office, which takes a whole week or more to clear. And if it’s late, they might make you pay extra. It would make more sense if they just noted the payment right away and then dealt with the check later. We tried to set up automatic payments, but it’s going to take a month to start. We ended up paying over the phone because we didn’t want to get hit with a big late fee.

4/5.00 Published 7 years ago

"Assisted Living Staff is Accommodating and Improving Care"

My mom's therapist suggested she might need more care soon. The staff here are really nice and try their best to help her. The cleaning has gotten much better since we moved in. I visited her apartment and it looks really nice, no missing stuff! Mom likes the activities here, especially the music ones. The caregivers and cleaners have really stepped up and things are better now.

4/5.00 Published 8 years ago

"Caring Community for Loved Ones"

I appreciate the care provided here. The community looks beautiful. Sometimes, the staff is understaffed, but they're quick to respond when there's an issue. The staff members are friendly. The meals could use some improvement. She enjoys socializing with others. They offer a few activities, but more staff is needed most of the time. I recommend families check out this community to see if it meets their loved one's needs.

4/5.00 Published 8 years ago

"Warm and Welcoming Community"

I love living here! The care is great, with lots of fun activities like bingo and trips. The food is delicious, and there's always a variety. I recommend this community for the wonderful care I receive!

0.5/5.00 Published 8 years ago

"Dreadful Experience at Brookdale: Avoid at All Costs"

This place was understaffed - helpers, kitchen staff, everybody. The food was terrible and always cold. There wasn't any kind of comforting dishes ever served, like beef stew or chicken and noodles. Basic things like straws, salsa and even cheese for spaghetti were missing. They force you to give a 30-day notice before moving out, which is absurd for this kind of residents and place. They need to improve things like in-room intercoms, quieter air conditioning, and easy access to water or an ice machine. I will let others know about the abysmal experience my mom had here, and persuade them to thoroughly research before considering a place like Brookdale for their loved ones. It was an eye opener on how our elderly are treated in these care centers. I'd rather be shot than go through this experience again. What goes around comes around.

5/5.00 Published 8 years ago

"From What My Family Says"

My dad is doing great. From what I hear, he is very happy. The place is clean, and his room is well-kept. He hasn’t complained about the food, so it must be good. I would recommend this place to anyone.

3.5/5.00 Published 8 years ago

"Poor service, basic care only"

I have eaten with my mom several times, and the service and food quality are not very good. I feel like the staff does only what is required and doesn't go above and beyond. The care staff doesn't seem to understand my mom's needs.

5/5.00 Published 8 years ago

"Dad is doing well in this community!"

Things are going well for my dad since he moved here. I tried the food when I visited, and it tasted good. The portions were just the right size and seemed healthy. They have a nice courtyard, and the community is very clean. It’s bright and sunny, and the staff are great at getting him involved in activities. I recommend this community.

5/5.00 Published 8 years ago

"Mom Loves It Here"

My mom is doing great here. The place is super clean and looks really nice. Most of the staff are pretty good. They have fun activities like bingo and movie nights. The food is good, and she enjoys the meals. Overall, it's been a pretty good experience.

0.5/5.00 Published 8 years ago

"Consider Other Options, Very Disappointing Service!"

I strongly suggest you steer clear of this place. Its reality is far from the image they present during their tours. They make a lot of promises but fail to deliver. The meals are served cold, and they hardly assist with your needs. I caught their staff taking my mum's meds. They didn't bother to help her use the bathroom and even let her sit in her own urine for hours, despite the extra charge I paid for bathroom aid. I would definitely not recommend it to anyone!

5/5.00 Published 8 years ago

"Great staff, clean place, and activities she enjoys!"

My mom is in memory care, and so far, things are going well. We take it one day at a time and hope for the best. The facility is very clean, and I’ve never had concerns about that. The staff has been really helpful and friendly, always keeping me updated and taking care of her needs. They offer good activities, and she loves the bus rides, which she’s always enjoyed. They have bingo, church, and even their own lacrosse team. I would recommend this place to anyone. It's been a good experience.

4/5.00 Published 8 years ago

"Great Place"

In our search for a place, we discovered Brookdale. It's a super clean living environment, and the staff is super friendly and helpful. My friend is adjusting well to the move, which makes things easier. I'd totally recommend this place.

5/5.00 Published 9 years ago

"A Great Place to Live"

I would move to live at Brookdale Broadway Mesa myself. They were amazing with my loved one. We were worried about her moving, but they made her feel so comfortable, and that’s all she talks about. It is a great facility, and the staff makes it feel like home.

4/5.00 Published 9 years ago

"Above Average Assisted Living Facility Experience"

I liked them. They're good. Food's good, lots of choices. Place looks clean. Most caregivers nice and helpful. Staff's good.

4/5.00 Published 9 years ago

"Clean, friendly, had medication problem, seems better now."

It's clean, nicely set up, friendly. Had issue with medication.

4/5.00 Published 9 years ago

"Decent place with friendly staff and pleasant atmosphere"

We visited this place when we were exploring our options. It was decent, the staff were friendly, and overall, it felt pleasant. The rooms were arranged in an odd way, almost like they had converted an old hotel. Having closets in the kitchen area was a bit strange.

4.5/5.00 Published 9 years ago

"Great Experience and Good Value at Brookdale Broadway Mesa"

We’ve had a great experience with Brookdale Broadway Mesa. They always quickly respond to our questions or requests. Mom also really enjoys the food. The place is nice, clean, and well-maintained, and it’s priced reasonably. I’d definitely recommend them.

5/5.00 Published 9 years ago

"Great experience, responsive and helpful staff!"

We have had a great experience at Brookdale Broadway Mesa. There haven’t been any big problems, and whenever there is an issue, they are always ready to listen to feedback and help in any way they can.

5/5.00 Published 9 years ago

"Great place with friendly staff and a cozy feel!"

The 'cottage' vibe was very welcoming and felt like a small group. The staff were friendly and engaged with everyone. It was clean and had no bad smells. The rooms are small, which is better for memory care. The staff have been really polite and always treat me kindly. I’m very impressed with everything they’ve done and keep doing. It’s a really great place.

5/5.00 Published 9 years ago

"Mom Loves Brookdale Broadway Mesa"

Everyone I’ve talked to has been super nice and helpful. Mom seems to be having a great time at Brookdale Broadway Mesa, and that’s what matters most to me.

4.5/5.00 Published 9 years ago

"Nice, friendly place with good food!"

Brookdale Broadway Mesa does an excellent job overall! Everyone is very friendly and handles any issues professionally. The facility is well-kept and clean, offering a lot for residents. Mom has also said good things about the food!

4/5.00 Published 9 years ago

"“Warm and Welcoming Community”"

Brookdale Broadway Mesa has been great overall. After our tour, it felt friendlier and more like home compared to other big communities. We did have a small issue when our loved one moved in—the resident ambassador program was overlooked initially. But they fixed it right away when we told them. Everything else has been wonderful. The facility is clean, well-kept, and the staff are very friendly.

4/5.00 Published 10 years ago

"Caring staff, but food quality needs improvement and more variety."

Emeritus staff caring, knowledgeable. Food quality needs improvement, more variety.

2/5.00 Published 10 years ago

"Review of Limited Space and Amenities at Assisted Living"

As of now, I'm not prepared to give a final rating, but I must say, the rooms are extremely cramped. The storage space in the bedrooms is nearly nonexistent. On the bright side, the staff is friendly. Unfortunately, there's no pool available here. The kitchen set-up is very basic with just a microwave, sink, and refrigerator plus one tiny counter space.

2.5/5.00 Published 10 years ago

"Avoid this Place: Disorganized Staff and Overcharged Bills"

I'm really not satisfied with this assisted living facility. I was initially impressed thanks to Kelly giving a great tour, but moving my dad here has been a pain. The staff responsible for medication have no clue what they're doing. They didn't bother telling me my dad was out of his blood thinning and cholesterol drugs until he ran out. It's a hassle for me to order more from the VA and then wait for them to arrive. But then when I do bring in his medicine, they tell me another prescription is empty. The lady who called could barely communicate in English and couldn't even name the prescription that was missing. Then there's the whole payment issue. I set up monthly payments to be taken out of my account electronically starting July 1st. When that didn't happen right away, I gave a check to a lady who promised to destroy it if the electronic payment deducted by July 5th. However, they cashed the check the very next day and still took the electronic payment, overcharging me by $4,000. When I called Jenae, who's in charge of the accounts, she was really cheeky and said there'll just be a credit applied to next month's bill. But this is $1,000 more than the monthly cost anyway. I called the head office in Seattle and they were much kinder and agreed the facility should have just given me a refund. This is still not sorted out. A positive note is Morgan, a new nursing assistant. She's friendly and seems more attentive than the rest. But all in all, I wouldn't suggest anyone send their loved ones to this place.

5/5.00 Published 10 years ago

"Happy with mom's care!"

Our time at Emeritus has been great since my mom moved in. The rooms are nice and affordable compared to other places, which we really like. My mom is happy here, too. The caregivers are friendly, attentive, and very helpful. She doesn’t join many activities, but they have a good variety to choose from. She also thinks the food is pretty good. It’s definitely worth checking out!

4.5/5.00 Published 10 years ago

"Great staff and friendly service, highly recommended place."

We were very impressed with them. All the staff were super friendly and always said hello. I would recommend this place to anyone; it was great. We thought they were really wonderful. I didn’t see anything that worried me. Even though we never got to move our loved one in, they were excellent throughout the process.

3/5.00 Published 10 years ago

"Feels too tight overall. Lacks balconies."

It's pretty cramped all around, and there's no balconies.

4/5.00 Published 10 years ago

"Nice Place, Cost Concerns"

Nice place, but might be too expensive. They suggested Emeritus Baywood.

3/5.00 Published 11 years ago

"Sizeable, Lacking Coziness & Community"

The building had lots of floors which I wasn't a fan of and seemed to me to be lacking in a cozy vibe. While each person had their own living space, I didn't feel like there was enough interaction between them.

4.5/5.00 Published 11 years ago

"Wonderful Place with Great Dining Hours!"

My mother moved there because my brother and sister-in-law live nearby, and she wanted to be in the desert. From what I know, she's doing really well. I haven’t been able to reach her lately because she’s either not in her room or has company. So, she's happy, busy, and doing great. They used to be called Merrill Gardens but were recently bought by Emeritus. The only changes will be where they get their food and medications. It’s still a very nice place, and I was really impressed with how everything is managed. It’s a wonderful place. What I love the most is their open dining hours. The dining room is open from 7 am to 7 pm, which is fantastic. I wish more places did this. I’m not sure if this will change now that they’ve been bought.

4.5/5.00 Published 11 years ago

"Great care and activities"

We picked this place because of the care services, how clean it is, and all the activities for the residents. We talked to some people living there and they seemed really happy. We checked out 10 different places, so we had a lot to compare it to. We are really happy with Merrill Gardens and would definitely recommend them to anyone.

5/5.00 Published 11 years ago

"Great experience at Merrill Gardens!"

We’ve had a wonderful time at Merrill Gardens. The care services are excellent, and there’s always something happening there. The place feels like home and is very clean. They have a salad bar in the dining room and show meals so residents can see their choices. Merrill Gardens at Mesa isn’t as big as Mom’s last place, but it’s not too small either—just the right size. Everyone there is really kind.

5/5.00 Published 11 years ago

"I would live here"

We checked out a few other places, but Merrill Gardens was the best. Our loved one liked it right away and is really happy here. The food is great, with a salad bar and lots of other options. You name it, they have it. We’re very happy with Merrill Gardens and would recommend it to anyone.

5/5.00 Published 11 years ago

"Toured this location 2 weeks ago and loved it!"

I visited this place two weeks ago, and I really liked it!

4/5.00 Published 11 years ago

"Lovely grounds, friendly staff, fancy food, small bedrooms, limited dining."

The assisted living facility has really nice grounds, and the people who work there are super friendly. But the food might be a bit too fancy for some folks. Also, the bedrooms with two beds are kinda small. If you like eating in your room, they're not really into that. On the bright side, it's close to where I live now.

3/5.00 Published 11 years ago

"Medicaid Not Accepted Here"

They don't accept Medicaid.

3/5.00 Published 12 years ago

"Bright Front Space but Too Many Buildings Nearby"

The front area is really neat and bright, which is cool. I wish the place was more like a big park, though. I wasn't a fan of so many buildings being together in one spot.

4/5.00 Published 12 years ago

"Mixed feelings about assisted living facility; great director, small rooms"

This place was nice, and the director was great. But, the one-bedroom apartment was too small. It didn't even have a bedroom door, so there wouldn't be any privacy when guests come over. The deluxe one-bedroom was amazing, but it was too expensive for us.

Brookdale Broadway Mesa

Address
7231 East Broadway Road
Mesa, AZ - 85208

Website

Email

Telephone
(480) 807-4700

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