Assisted Living Facilities

Glencroft

4.3/5.00 - based on 81 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
1/5.00 Published 11 months ago

"Bug-ridden, pricey facility with mediocre food and unhappy residents"

This facility is ancient, unclean, and crawling with bugs. The food is just okay, nothing special. It's way too pricey for old, run-down apartments that have seen better days. My parents were unhappy living there. Even the pool building has mold and it has spread to other buildings. Mice and different types of bugs can be seen all around the property. Do yourself a favor, steer clear!

3/5.00 Published 1 year ago

"Disappointing Experience at Glencroft Assisted Living Facility"

I visited Glencroft, but I didn't like it much. It seems more like regular apartments for older folks than a place where they get extra help. So, I wouldn't think of it for my loved one.

4/5.00 Published 2 years ago

"Variety and Fun in Senior Living"

The assisted living facility has two dining options and a café. One is called Henry's, which is relaxed, and the other is a fancy dining room. Every week, they print out the menu so residents can check it out. Lunch is the biggest meal of the day. There are plenty of activities for everyone in the community to enjoy.

4/5.00 Published 3 years ago

"Friendly and Convenient Assisted Living with Roomy Apartments"

We picked Glencroft because everyone was really nice and patient as we figured things out. It's great that they offer all types of care right there. The apartments are surprisingly big and they made sure everything was clean and fresh before she moved in. The only problem is sometimes the elevators aren't working, but security helps everyone use the stairs. Overall, we'd tell others to check it out – we already have!

4.5/5.00 Published 3 years ago

"Great place to live with some food inconsistencies"

This is a great place to live. I would suggest this community to others for their loved ones. They have a pleasant outdoor space and friendly staff. The food is sometimes just okay for the residents, but there are days when it's pretty good.

5/5.00 Published 6 years ago

"Best place for active adults!"

Absolutely love this place! If you're an active adult and a go-getter, this is the best place ever!

4/5.00 Published 7 years ago

"Not So Impressed"

This place is okay, but I wasn't wowed. It used to be great, but now it's not so great. During the tour, the staff quickly mentioned they only had one room available, and it was too far for my sister to walk. The marketing director was friendly and answered our questions. I'd suggest this place to other families.

5/5.00 Published 7 years ago

"A wonderful place for loved ones—highly recommend!"

While I was searching for a place for my relative, this facility seemed like a great choice. The staff and residents are amazing. Honestly, if I were twenty years older, I’d want to live here myself! The food is excellent, and there are two dining areas. Everything is well-managed, and everyone is really friendly. They even provide housekeeping—my loved one gets cleaning every two weeks. The whole place is very clean and tidy. There are also lots of activities available. They have bus trips and nice walking trails outside. Many residents have dogs, so they spend time outside walking them. The facility is divided into five courts, and in my relative’s court, they plan fun activities and encourage everyone to join in. They keep everyone updated with a newsletter that they send out regularly. I highly recommend this place to other families looking for options!

3/5.00 Published 7 years ago

"Glencroft: Not Bad, But Not The Best Area"

When I was searching for a place for my mom to live, I came across Glencroft. It seemed like a nice place, overall. It's not in a terrible neighborhood, but it's not in the greatest one either. I wanted my mom to be in a good community in a better area, so I decided to move her somewhere else.

4/5.00 Published 7 years ago

"Dad's Choice: Lovely Assisted Living with Friendly Staff"

My dad chose this place, and we're happy with it. The surroundings are beautiful, though the building is older, it's been fixed up inside and looks great. The staff is really nice and patient, but Dad's still adjusting to socializing. We hope he'll get involved in activities soon. Plus, it's close to my house, so Dad can visit whenever he wants.

5/5.00 Published 7 years ago

"Wonderful Community"

Glencroft community is beautiful and clean. The staff is very friendly and helpful. The management is easy to talk to and they help with any questions or concerns. Our two-bedroom, two-bath apartment is clean and inviting. The food is very good, with well-balanced meals and lots of variety. They offer many activities for residents, announced each day on the TV channel. I haven't had a chance to join in yet because I'm focused on moving my husband from rehab to our new home here. The community feels like a little neighborhood where everyone knows each other, and the residents are very friendly. I've already recommended this place to others; it's a good place to call home.

5/5.00 Published 7 years ago

"Excellent, Caring, and Attentive"

This community is awesome. My mom lives here, and I like how the caregivers are so attentive and caring. With only 12 residents, there's a great patient-to-staff ratio, and my mom has two caregivers to help her. The place is super clean, and my mom loves the food. I'd recommend them to my family and friends.

5/5.00 Published 7 years ago

"Great choice for Dad!"

This place is super clean and well-kept. They’ve kept every promise for my dad. He has been living here for two months and is getting used to it. We really picked the right spot. There are lots of activities to choose from. The staff is really helpful and caring. The food is great, no complaints at all. The other residents are friendly, and it feels nice here.

4/5.00 Published 7 years ago

"Great Place to Live!"

I moved into this community recently and I'm happy with it. The staff is super friendly and they've been really helpful. The meals are good, and I like hanging out with the other people who live here. I think I found the perfect spot for me, and I'd tell anyone to check it out.

5/5.00 Published 7 years ago

"Great community for mom's care and activities"

We visited this place to find care for my mom. We were looking for an apartment community, and the staff was friendly. The assisted living services are really helpful for the residents. They have a nice range of activities and a good menu. Families should think about this community for taking care of a loved one.

4.5/5.00 Published 7 years ago

"My Family Loves the Friendly Atmosphere and Caring Staff"

My aunt and mom are doing great. Everything is good for them. They’re happy with the choice. The staff are wonderful. My aunt and mom really love it. It has a family feel, and the residents always look out for each other.

3.5/5.00 Published 7 years ago

"Comfortable Living"

This place is awesome! I used to live in California, but I wanted to be closer to my daughter. I put down a deposit and moved in without seeing it first. Thankfully, it turned out to be a fantastic choice. The staff is friendly and easy to talk to. I usually have a big, wonderful lunch in the dining room, so I never need more than a light dinner. Plus, they offer so many activities, and they even let you come up with your own ideas! They have two buses that take us to various events around town.

4.5/5.00 Published 7 years ago

"Perfect Place for Seniors"

I helped a friend find an independent living home. Glencroft is the perfect place. First, the food is delicious! The pricing is reasonable. They have a bank on site. The apartments are clean and fresh. They have a bus that runs Monday through Friday and takes residents to places like Walmart, Target, the dollar store, and more. My friend is hard of hearing, so she has a caption phone, which their IT guys hooked up for her. They have thought of everything a senior might need and provided it. Plus, the residents are happy and smiling, and there are lots of activities so the residents can have fun.

4/5.00 Published 7 years ago

"Mom enjoys her new home!"

My mom just moved in. She likes it here. Food's good. Fun activities. Recommend it.

4/5.00 Published 7 years ago

"Large but not impressive: Friendly, not the best fit."

Glencroft seemed really big, like a city almost. I didn't think it was amazing, but my family member liked what they saw. The staff was nice and told us helpful stuff, but it wasn't perfect for my family member.

5/5.00 Published 7 years ago

"Good care and value for families!"

My husband is in this community. The moving experience was an adjustment. The staff was nice, but they didn’t come on the first day to help him adjust. We didn’t like the dining area, so I had to move him to a different room. They were never given a tour of the community when they moved in. The menu for meals is good, and he has adjusted to the move. We would recommend this community to other families for good care and value.

4/5.00 Published 7 years ago

"Informative Tour but Not a Perfect Fit"

When I toured Glencroft, I thought it was a nice place. The person who showed me around had a lot of information and was very helpful. They worked with our schedule, and we had a great experience. However, it was not the best fit for my father because we wanted something with more personal one-on-one care.

4/5.00 Published 7 years ago

"Grandma loves her new home, great food and activities!"

My grandma is super happy with her new place. She loves the food they give her, and she's always joining in on the activities they have. She feels safe and comfy in her new apartment, and that makes me happy too. I'd totally tell anyone to check this place out.

3/5.00 Published 7 years ago

"Managed to make 'Top Choices' list but Mom selected elsewhere"

This place was a top choice for Mom's visit. However, Mom chose another elderly care community closer to my house, so we didn't visit Glencroft.

5/5.00 Published 7 years ago

"Comfort and Care for Mom"

I like this place. The staff are super nice and attentive. The menu is good, and she likes the variety. They offer activities for her to join. We appreciate the value and care here, and we recommend it to other families.

5/5.00 Published 7 years ago

"A Great Place to Call Home"

We have been here for just over a month in independent living, so we can’t judge everything yet. However, we are really happy with our choice and all the opportunities it brings. We definitely wouldn’t have discovered this place on our own.

5/5.00 Published 7 years ago

"Positive experience and friendly staff!"

My father seems happy at Glencroft. The staff is friendly and welcoming, and the place is always clean and well-maintained. He enjoys the food, and we're pleased with everything so far.

5/5.00 Published 7 years ago

"Great care and activities!"

We are really happy with the excellent care at this community. The staff is friendly and helpful. The meals seem very good. We enjoy the activities offered here. We would recommend the overall care and value to other families.

3.5/5.00 Published 7 years ago

"Smooth transition, but improvements needed in organization and responsiveness."

My friend is enjoying her stay at the assisted living facility. They have resident advisers who greet new residents and show them around. New member orientation is helpful. The facility provides transportation for appointments and errands. However, the move-in process needs better organization, and call light response times should be faster. My friend's emergency pendant isn't working despite requests for fixing, which is concerning. Overall, she's happy with her apartment and feels at home with her cat.

4.5/5.00 Published 7 years ago

"Friendly and Positive Place to Live!"

My mom really likes living at Gloencroft. She enjoys the friendly and positive atmosphere. They give one meal and have some activities. The only thing I wish they could fix is the shuttle service. I wish they had a schedule and routes posted somewhere. Other than that, the place is great.

5/5.00 Published 7 years ago

"Mom loves Glencroft: a perfect new home for her"

My mom visited Glencroft to see if she would like to live there after being on her own. I hoped she would enjoy it, but I was a bit unsure since she never thought about moving to an assisted living place before. After visiting, she fell in love with it and decided to move right away! Now that she's living there, the staff has been super helpful and caring. We’re so happy she can enjoy life without worrying about managing a home at 90 years old.

5/5.00 Published 8 years ago

"Wonderful place with great staff and support!"

Donna gave my mother and me a really informative tour of the facility. The brochures about the services and activities were accurate and inviting. The residents we met seemed very happy and only had good things to say about the staff, security, dining options, and all the services available. The marketing team was especially helpful when my mother unexpectedly went to the hospital just days after signing her move-in contract. It took over a month for her to be medically cleared to move in and live on her own. Glencroft worked with us every step of the way. My mother has been living there for several months now and couldn’t be happier with her choice to stay at Glencroft. I would recommend Glencroft to anyone who wants peace of mind knowing their loved one is well taken care of and happy.

2/5.00 Published 8 years ago

"Disappointed with Unprofessionalism and Poor Smell at Facility"

We were supposed to meet someone, but they weren't there. Eventually, a woman showed us around a bit, but we had to leave because we had another appointment. I wasn't a fan of the place, and it didn't smell nice either.

4.5/5.00 Published 8 years ago

"Wonderful staff and great care!"

I am very happy with the care I get here. The staff is wonderful and caring all the time. The food is very good with a nice variety. I enjoy the activities they offer for me to join. The community is always very clean. I would highly recommend this place to others for its great value and care.

2.5/5.00 Published 8 years ago

"Think twice before moving loved ones here"

I visited this place for a look-around. I wasn't really impressed by the people working there. The rooms wouldn't suit my dad well. He wanted a room with a view that included a patio so he could enjoy the outdoors in the mornings. I had a not-so-great feeling about having my dad live here for his care. I'd recommend other families to think twice about this community before moving a loved one here.

4.5/5.00 Published 8 years ago

"Awesome!!!"

This community has been great for my father-in-law. The staff are friendly and always willing to help. They have two restaurants with good food, and you can eat there or have the food delivered to your room. They also have a beauty shop and a barber shop on site. Plus, there are doctor and nurse care services available. This is one of the best communities I have seen.

5/5.00 Published 8 years ago

"An Excellent Community"

I'm happy with the care, and I love it there. They are fantastic, and she loves the dining experience. She meets her friends and tries to join activities. The place is clean, and I can't complain. We're overall happy and would recommend them to anyone.

5/5.00 Published 8 years ago

"Wonderful Community with Caring Staff"

This is a really nice place to live. The staff is always ready to help whenever needed. It’s clean and well-kept. I would recommend it to anyone. They also have activities to help you meet your neighbors.

0.5/5.00 Published 8 years ago

"Negligence and Unresponsiveness: The Reality of Assisted Living Facilities"

My mom lived in a garden apartment at this facility for 17 years. The surroundings are pleasant but the food is subpar. My main gripe is that mom had purchased her apartment and we've been trying to get her money back since she moved out eight months ago. No one is responding to our calls. They seem to have no intention of returning her money. My mom is 82 and now she has to survive on social security alone. And let me clarify, this isn't about a security deposit. Please make sure you read the contract carefully before you let anyone from your family move in here. Sadly, I wouldn't recommend their care center either. They left a catheter inside my mom for about six weeks and it was only when my mom threatened to yank it out herself.

2.5/5.00 Published 8 years ago

"Not Bad If You Don't Mind Lousy Food and Bugs"

This place has an inside pool and a few clubs, like the bridge one I started up. There's a problem with little bugs in food prep area which they had to close down to fix. I'm not a fan of the food. However, the whole place is really kept neat.

5/5.00 Published 8 years ago

"Glencroft 45 years of wonderful service!!!"

Glencroft Senior Living is a 45-year-old faith-based community. It was struggling financially, but a new CEO turned things around. Now, Glencroft is thriving with 92% occupancy. The staff is great, and the community is improving. Glencroft has a wonderful reputation and a dedicated team.

1/5.00 Published 8 years ago

"Headline: "Glencroft's Real Status Hidden Behind Deceptive Reviews""

False Reviews Mask Glencroft's Decline and Management Issues" Most of these reviews are not real. Even paradise wouldn't get this many good comments. Glencroft is deteriorating. Many of the senior employees and heads of departments have been let go or encouraged to leave. These experienced people are then replaced by cheaper workforce from different sections, and new leaders with less than half the expertise are brought onboard with a 30% wage drop. There's talk that their great 5-star reputation will be reduced to a one star after the most recent state review. Just about two and a half years ago, the CEO stepped out and was succeeded by a 'fixer', a person who is supposed to save failing businesses. However, he couldn't torch light on Glencroft's troubles, turning it into a typical money-making company and straying from its faith-based roots, which is evident in the way staff members are treated.

5/5.00 Published 8 years ago

"Impressive staff and a great living space!"

After staying here for 6 weeks, the staff all know me by name, which is so impressive! Everyone is so nice and wonderful. I have an amazing room with 2 bedrooms, a washer and dryer, a dining room, and 2 balconies. They clean my room every 2 weeks. There are 5 dining rooms, each offering a variety of healthy and different meals.

5/5.00 Published 8 years ago

"Great Care and Friendly Staff for My Mom"

This place is really clean, the meals are good, and the staff are super friendly. They take the time to chat with my mom, which I really appreciate. The staff are caring and welcoming, and they help her bathe twice a week. Mom's room is big and has its own private bathroom. There are activities available, but Mom prefers playing games on her computer. I would definitely recommend this community because my mom is well taken care of.

5/5.00 Published 8 years ago

"This Is a Great Community"

My mom absolutely loves this community, and we’re super happy. Everything is spotless, and they do a great job keeping the place nice and clean. The staff is amazing and takes great care of her. There are wonderful activities, and she especially enjoys the swimming. She loves meeting all the residents. The food is great. I feel really confident about the care she’s getting here.

5/5.00 Published 8 years ago

"Highly recommend, but response times could improve."

This place has been a great start for my mom. The community is clean and well-maintained. I'm not fully satisfied with how fast staff respond when I need to reach them. They offer many activities, but Mom sticks to her own routine and doesn’t join in. The meals are good and balanced. I would definitely recommend this community.

5/5.00 Published 8 years ago

"A Great Place for Mom to Live and Thrive"

This community is really beautiful, and my mom has adjusted well to it. Everything is going smoothly, and I’m happy with how things are. The place looks great, and they do a good job keeping everything clean. The staff is amazing and super helpful. My mom stays busy with all the fun activities they have. She says the food is tasty, too. Everyone here is very friendly, so I would definitely recommend it.

4/5.00 Published 8 years ago

"Mom Thrives in Faith-Based Community"

My mom really enjoys living there. Everyone is super friendly, including the residents. She appreciates that it's faith-based. The new food service isn't as good as the old one.

5/5.00 Published 8 years ago

"So glad I found Glencroft!"

I’m really happy I found Glencroft. I love it here!

4/5.00 Published 8 years ago

"Fantastic Assisted Living Experience"

This community is lovely. Mom enjoys it. Clean, friendly staff, great food. Minor issues fixed promptly. Highly recommend!

5/5.00 Published 8 years ago

"Friendly and Helpful Staff"

The staff here are really helpful and friendly. There's nothing they need to improve. I like everything about this place.

4/5.00 Published 9 years ago

"Assisted Living Facility Offers Excellent Support and Amenities"

This place was really nice. The buildings were laid out well, and the staff were super friendly and helpful. We checked out the older apartments, which were still in good shape and perfect for my dad. The facility does a great job of letting him be independent but also has everything he needs nearby. They even have a little store with groceries and a nice pool. Lots of activities, too. We were really impressed with everything, especially the price.

5/5.00 Published 9 years ago

"They Go Out of Their Way"

I am very pleased with the care my parents have received at Glencroft. My father was well cared for in the Memory unit, and my mother is doing well in independent living. When I couldn't reach my mom, the staff went out of their way to locate her. The security officer even went to her apartment to check on her and let her know I was calling. Every staff member treats residents like their own family. On one of my father's last days, a nurse sat by his bedside reading Psalms to him. We can't thank the staff enough for the care they gave my father throughout his time at Glencroft. I highly recommend Glencroft for your loved ones.

5/5.00 Published 9 years ago

"Friendly and Helpful Staff"

Everyone at Glencroft is super nice and helpful. Every time we visit, they are really friendly. I can't think of anything bad to say. It's been a great experience and I would totally recommend them.

5/5.00 Published 9 years ago

"Thrilled to see Dad happy at Glencroft!"

My dad has been at Glencroft for one month, and he is really happy! I’m also very pleased. The staff is friendly and caring, and I can see a new smile on my dad’s face.

5/5.00 Published 9 years ago

"Simply amazing family atmosphere!"

The staff at Glencroft are truly amazing! They made us feel welcome from the moment we arrived. Both the residents and the woman who gave us the tour treated us like family. We even hugged goodbye and have stayed friends since then. There have been some maintenance issues, like with the phone. Although the maintenance staff are very friendly, they sometimes take longer than expected to fix things. Overall, we are very happy. It’s a fantastic faith-based community.

4/5.00 Published 9 years ago

"Welcoming Community with Excellent Staff and Variety of Activities"

The people who work here and live here are really nice, which makes it feel like a friendly place. They take good care of my mom, and everything's been going smoothly. Glencroft is a great community with a nice vibe. It's worth what you pay for, and they have lots of fun things to do. We're happy with it, and I'd tell others to check it out.

5/5.00 Published 9 years ago

"Very happy there!"

Everything is going great at Glencroft. I helped a loved one move in recently, and she is very happy there.

5/5.00 Published 9 years ago

"Everything Seems to Be Fine There"

Everything seems fine there. I don't have any concerns about how it's kept. The staff is friendly. They get a five from me.

4/5.00 Published 9 years ago

"Caring and Supportive Staff"

My husband struggles with anger, but the staff is incredibly caring and supportive.

5/5.00 Published 9 years ago

"Love the villa feel and parking!"

They have an indoor pool, a bank, and an independent living area. I saw the dining room but I'm not worried about meals because I'm not picky. I love that my place feels like a villa, and I can park my car right in front.

5/5.00 Published 9 years ago

"I have had no complaints so far."

They are doing a great job, and I have no complaints. I would rate them very highly.

3.5/5.00 Published 10 years ago

"Solid facility but lacks orientation and variety in activities."

The apartment prep was great. They were helpful and the place was clean. Everyone's been nice. But, they should improve how they introduce new residents. It's confusing at first, had to figure things out on my own for Mom. Also, more activities in the afternoon would be nice. They have a lot in the morning, but Mom's not up that early. Apart from that, it's been really good.

3.5/5.00 Published 10 years ago

"Loved One Smiles: A Happy Home at Last"

My loved one's been in lots of homes, but this one's different. Even though I can't visit often, they seem happier here than anywhere else. Seeing them smile makes us glad.

1/5.00 Published 10 years ago

"Review of Assisted Living Facilities with Poor Staff Availability"

The tour guides weren't present at 9 a.m. or even when I left about 40 minutes later. The building looks pretty run-down from the outside. On a positive note, the security staff was fairly nice. No one from their marketing team bothered to give me a follow-up call.

3/5.00 Published 10 years ago

"Mixed Review of Assisted Living Facility's Old-fashioned Design"

The apartments and community are just fine, but they're old-fashioned. I don't really like that you have to go outside to get to your apartment. It's close to my mom's place. I think the Thunderbird Retirement Community is better suited. It's a little newer and you go through hallways to get to the apartments, which feels a bit safer to me.

5/5.00 Published 10 years ago

"Great care for my parents at Glencroft!"

We’re really happy with the service at Glencroft. They’ve been taking excellent care of my parents! The place looks nice and is very clean. All the staff are friendly and caring. I especially want to highlight the care staff in the memory care unit. They are kind, patient, and trained to handle challenges that come with Alzheimer's care.

3/5.00 Published 10 years ago

"Homelike Assisted Living, Not Comfortable with Outdoor Meals & Safety"

Enjoyed the home-like vibe of this living facility. My mom, who comes from SLC, Utah and can't handle high temperatures, disliked the requirement of having to step outside to grab meals. We were also not too thrilled with the large amount of housing units with varied purposes here. Safety seemed questionable.

Glencroft

Address
8611 North 67th Avenue
Glendale, AZ - 85302

Website

Email

Telephone
(623) 847-3100

Sign In