Heritage Lane Behavioral Assisted Living
Anonymous
"Great care for complex needs with friendly, knowledgeable staff"
My family and I have seen firsthand that this place really understands how to handle complicated medical and behavioral problems. The staff here is friendly, polite, and knows their stuff.
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Leslie
"Wonderful Place for Mental Health Care"
My brother has been living here for almost 7 years. It's really hard to find a good place for a family member with serious mental illness, where they feel safe and comfortable. This place has medical and psychiatric care on site, and the caregivers are specially trained. Our family knows the owners and staff well. We are included in my brother's meetings and feel like our opinions matter. Thank you, Heritage Lane.
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Bonnie C.
"Impressive Care at Heritage Lane Assisted Living Facility"
We have a family member at Heritage Lane for about a year. The whole staff is super helpful, answering all our questions and addressing concerns fast. Since we live far away, we have to manage their care from a distance. We visited recently and were blown away by how nice it is. It's clean, attractive, and there's a beautiful outdoor area to relax. It's reassuring to know our loved one is getting proper care and attention.
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Nancy J Ross
"Best care and activities for my brother!"
Heritage has been the best place for my brother compared to other places he’s stayed. The staff is very caring, and they stay on top of his activities and safety. He’s been able to do things here he couldn’t elsewhere, like going to Diamondbacks games, the movies, and weekly Walmart trips. They even let residents help pick the menu. The staff is super friendly, and I always get quick responses to my questions or concerns, way better than the other facilities.
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Anonymous
" "Worst Assisted Living Ever - Extreme Neglect and Unpleasant Staff""
Extremely bad! This place is truly the pits! I urge you to avoid placing your cherished loved ones here at all costs. Issues such as bed sores are rampant, and if that weren't bad enough, the staff lacks any ounce of courtesy! They'll put on a pleasant act until your family member has moved in, but don't be deceived—their true colors show once they're settled. Sadly, it doesn't seem like anyone working here even has a clue about what's happening under their noses. Incessant cutbacks are the norm here, making it unequivocally the poorest senior living facility I've ever come across. Even the food is appalling! The whole place reeks, and the staff along with the owners are downright dreadful.
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