The Grand Court of Mesa
Anonymous
"Best Facility with Spacious Rooms and Great Views"
We're waiting to find out the cost for a one-bedroom upgrade. I really liked this place. The rooms are huge and have a patio or balcony that looks out into the courtyard. A resident told me this is the best facility.
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Anonymous
"Decent Care and Cleanliness, But Not Spectacular"
My Mom stayed here for a short while. The workers were alright, they made sure she had meals, and the food they gave was decent. It looked healthy. The place was kept neat, and they had people clean her room and take out her trash every week. Thinking about the cost and how they cared for her, this place isn't too shabby.
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Anonymous
"Comfortable and Happy!"
My parents recently moved into this community, and so far, we're happy with how things are going. They feel very comfortable in their apartment and right at home. The staff was helpful during the transition, answering all my questions in detail. Overall, it seems like the perfect fit, and we're very pleased.
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Anonymous
"Appalling Care Levels at Assisted Living Facility: A Family's Struggle"
I'm at a loss for words about this place. My mom has been a resident at this assisted living facility for almost four years, and it's been a non-stop struggle. She's routinely gone without a shower for a week or more, has sat ignored in the dining area for half an hour, and had her meds just left out for anyone to see. Plus, there's been times when she’s fallen and waited for help for nearly an hour. The conversations I’ve had with the nursing staff have been far from reassuring. I've been fed a ton of dishonesty, including attempts to brush off my mom's concerns as signs of declining mental health. My mom may have physical challenges - she's half paralyzed and slowed down a bit – but her mind is sharp. It seems to me that the majority of the care team at this facility is completely indifferent toward their residents. There are a few staff members who show genuine care, but they never seem to stick around for long – probably because they can't stand what's happening here. Despite filing official complaints with the company that owns this facility and being promised improvements, things haven’t changed a bit. Right now, I'm actively looking for a better place for my mom. This review reflects the truth of our experience. I share it to warn anyone else who might consider this facility for their loved one.
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Anonymous
"Beware: Continuous Neglect and Carelessness at this Facility"
I'm just not sure how to start on this. My Mom's been living here nearly four years and we've faced one issue after another. Often, she's gone more than a week also without a shower, sat in the dining area for half an hour unattended, and found her medicine just lying around by the staff's carelessness. It took them almost 45 minutes to come when she had a fall. When I discussed these problems with the nurse, she only fed me lies, trying to convince me that it's my Mom who's wrong or probably senile. My Mom may have some physical issues - paralysis on one side, a bit slow to move - but she is definitely not senile. Her mind is very sharp. Sadly, the caregivers here just don't seem to really care about the residents. There are a small number who do care, but they're few and far between, and they don't last here long once they realize the problems here. They find work elsewhere. I've lodged complaints with the company that owns this place, hoping for improvements. There's been no change. I'm now hunting for a better place for my Mom. This review is just to warn others so they don't suffer like we have with this facility.
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Anonymous
"Affordable, clean, caring community great staff and amenities highly recommend."
This place was great for my brother. The people who work there and the place itself were nice. We wished my brother could stay there, but it was too expensive for us. Still, we suggest it to other families because it's clean, and they have good food options. They take good care of the people there.
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Anonymous
"Loving Care for Mom"
I appreciate this community for taking care of my mom. The staff was very kind and helpful. The food is good, although it can take a while to be served. Mom enjoyed the activities during her stay. I recommend this clean and caring place to other families.
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