Assisted Living Facilities

The Oaks, A Merrill Gardens Community

4.1/5.00 - based on 60 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
1/5.00 Published 1 year ago

"Poor Housekeeping and Negligent Staff at Assisted Living Facility"

The cleaning services here are just awful. They misplaced all of my mom's nice sheets and now she's left with stuff that looks like it was bought from a thrift store. Her outfits disappear frequently as well. The staff in the memory unit act irritated whenever the residents require a bit more help and care. I'm seriously looking forward to getting her out of here!

3/5.00 Published 1 year ago

"More Caregiver Support Needed for Better Assistance to Residents"

My mom needs more help from caregivers at this place!

1/5.00 Published 1 year ago

"Disappointing Tour: Felt Rushed and Inconvenient"

The Food Manager's tour of the facility was really disappointing. It felt short and as if we were just a distraction to him.

4/5.00 Published 2 years ago

"Mixed Experience at Assisted Living Facility"

This was a good experience for our family and our loved one. Some of the staff were really nice and remembered our names and who lived there. However, other staff members weren't as focused on helping customers. The care they gave was very good. They communicated well with our family too. The residents got three meals every day, and they could choose what they wanted to eat. I think they could improve the transportation. They only drive residents on certain days. If they didn't have a driver, they couldn't take anyone anywhere.

4/5.00 Published 2 years ago

"Spotless and Welcoming Facility, Pleasant Tour Experience"

I thought the tour was really nice and the facility looked good. It was very clean and neat.

4.5/5.00 Published 2 years ago

"Warm welcome and excellent care at The Oaks."

From the moment we arrived at The Oaks, we knew it was the right place for our loved one. They welcomed us with a huge sign and half of the staff team greeted us. We absolutely love the staff—they treat all the residents with dignity and respect. They never talk down to them, and if someone needs redirection, they handle it appropriately. We visit on Fridays and Saturdays, and the activities coordinator is fantastic. She’s amazing and engages in full conversations with the residents, never treating them like babies. The staff is always communicative, both when we visit and when we’re away. We know our loved one is in great hands, and we’re very happy with the experience. We’d recommend The Oaks to anyone in a heartbeat.

4/5.00 Published 2 years ago

"Great place overall, could improve assessment process."

The person who evaluated residents didn't seem to hear me well. It felt a bit disrespectful and made us uneasy. I wish she had been friendlier during the assessment. But besides that, everything else is really good. The facility is outstanding, the food is fantastic, and the staff has been wonderful. It's very attractive and clean, and the cost was quite fair, especially considering what you receive.

3/5.00 Published 2 years ago

"Facility Falls Short in Food and Activities; Not Recommendable"

The food is really bad. It's not good quality, too salty, and they never repeat dishes. You order something and can't get it again. There aren't many activities for residents. Based on our experience, we wouldn't recommend this place.

3/5.00 Published 2 years ago

"Beautiful Place, Not Quite Right"

The community looks nice, but it's not quite the right place.

5/5.00 Published 6 years ago

"Mom loves The Oaks and is doing great!"

My mom loved The Oaks from our first visit. She made the decision herself, and she’s doing great. The staff is kind and really cares. They take care of all her needs and go beyond.

0.5/5.00 Published 6 years ago

"Poorly Run The Oaks Lacks Care and Activities"

I'm so relieved my family took my grandma out of The Oaks. Their assisted living and memory care are really badly run. I get that it's a business and needs to make money to run, but a massive thumbs down to The Oaks. They don't seem to care, and there are no activities for those in memory care. It seems like the warm and friendly staff are all gone now.

3/5.00 Published 6 years ago

"Aging Facility Fell Short, Missed Independent Living Tour"

It seemed pretty outdated and chilly. We didn't get the chance to see the independent living facilities during our visit.

5/5.00 Published 6 years ago

"Beautiful but Too Pricey"

Beautiful complex, but too expensive for the level of care my mom needs.

0.5/5.00 Published 6 years ago

"Assisted Living Facility Denies Resident Rights, Neglects Responsibilities"

Help from the administrators is absent at this assisted living facility, and my mom's resident rights have been violated a few times. Despite requesting written access to her charts as stated in their guidebook, they are unwilling to give them to me. Even though I've explained that I'm her legal guardian, and included everyone from local staff to head office, they didn't respond. This is because they said the Director was unwell. I even employed a nurse consultant and gave written permission for her medical files to be released. But the General Manager still refused to give up my mom's records. They've also gone ahead and altered her medication without permission and made it difficult to get them changed back as prescribed by her doctor. Despite several requests, it took nearly a month to get her care plan, even though this is supposed to be reviewed and agreed upon within 14 days of change.

3/5.00 Published 6 years ago

"Dual-Aged: "Nice but Old Looking and Lacking Facilities""

I visited The Oaks when I was searching for a new home for my loved one and me. The place was nice, but it looked pretty used considering it was only two years old. I also felt that they didn't have as many facilities like some other homes we saw.

4/5.00 Published 6 years ago

"No Time Limit on When You Can Eat"

I visited this place. It seemed nice—it's a two-story facility. One of their main selling points is that you can eat anytime you want. However, it didn't feel great because most people prefer a more structured schedule. The facility itself was pleasant, offering many amenities. They have a gym, although I doubt my mom would use it. Aside from that, they offer similar activities to other places, like crafts, movie nights, and occasional live music. Ultimately, we chose a different community based on price and the waiting list.

4/5.00 Published 7 years ago

"Mixed Experience at The Oaks Assisted Living"

The Oaks was good, residents were happy with activities. Some played cards, others colored. The assisted living area smelled clean, but the memory care unit smelled like pee, which wasn't nice. He was professional and did a good job. I liked the idea of keeping my mom's current caregiver. I'll tell my brother about it.

3.5/5.00 Published 7 years ago

"Clean and friendly, but waitlist deterred my choice of residence."

I visited this place for a tour, and I liked it because it was neat and tidy. The people who work there were kind and they answered all the questions I had. However, they told me there were no openings right away, and I didn't want to wait, so I ended up picking a different place to live.

5/5.00 Published 7 years ago

"Amazing care and friendly atmosphere!"

I was searching for a place for my dad, and when I toured the Oaks, I thought, “Wow, this is going to be hard to beat.” I was right. This place is amazing! They are super responsive to emails, phone calls, and visits. If I need to change something, they work with me. They pay attention to my concerns and handle them well. The leadership is easy to find and very available. They run a great facility, and the staff is top-notch. They provide transportation for appointments, and we are encouraged to schedule them on Tuesdays or Thursdays to keep everything organized. As far as I know, there’s no extra charge for transportation, just for an escort if your loved one needs help. I haven’t tried the food yet, but it always smells incredible when I'm there. My family members have eaten with my dad and say the food is delicious and looks great. The whole place is spotless! I don’t know how often housekeeping comes in, but every time I visit—whether it's early in the morning, late at night, or during the day—it’s clean. From his room to the hallways and the main area, everything is tidy. They have a daily activity calendar, so there’s always something happening. The other residents are friendly with my dad, and he’s made friends easily. Considering the care my dad needs, the price is very reasonable, and I’m really happy. I would definitely recommend bringing your loved one here!

5/5.00 Published 7 years ago

"Dad's Pick for Care Options"

We visited this newer place for care. The menu looked great! My dad didn’t want to be in this area and wanted to check out other places for his care. They do have activities for the residents, which is nice. We think families should visit the community to see if it fits their loved one's needs.

5/5.00 Published 7 years ago

"A Great Tour for Dad's Care Needs"

We had a really nice tour for my father's care. The staff answered all our questions about the services available. The community was clean and had a lovely atmosphere. The menu looked tasty, and there were fun activities for residents who wanted to join in. We would definitely suggest that other families come and tour this place!

4/5.00 Published 7 years ago

"Wishing for More Nurses, Overall Good Tour Experience"

I went on a tour of this community for my loved one. The staff were punctual and answered all my questions. I liked the floor plan and amenities. However, I wish they had nurses available all day. Overall, it wasn't the right choice for us.

4/5.00 Published 7 years ago

"Improvements Needed in Weekend Staffing and Medical Follow-up"

My dad's doing okay here. Everyone's nice and friendly. He's making friends and likes the food. There's no fixed meal schedule, and they have a good menu. There's a piano Dad enjoys, and there's always music. But, on weekends, there's no manager, and the staff isn't consistent. Dad often has to remind them of his care needs. The doctor program hasn't been helpful; we didn't even get his x-ray results.

4.5/5.00 Published 7 years ago

"Great improvements made, overall happy with the facility!"

At first, the move was tough because the care wasn’t great. I told the director about these problems, and they quickly took action to fix them. Since then, things have really improved, and now everyone is doing their job as expected. My mother also thought there were people coming into her room, which was concerning, but it turned out to be just people walking around. Those issues have been sorted out. Overall, we’re quite happy with the place. It’s well-kept, clean, and doesn’t smell.

5/5.00 Published 7 years ago

"Room near dining and activity area not available"

The community was great, and the suggestions from A Place For Mom were all excellent. This community was an excellent choice, but they didn't have a room available in the location we wanted. We were hoping for a room near the dining and activity area.

4/5.00 Published 7 years ago

"A Pleasant Tour, But No Pool"

I had a great time during the tour. The staff were very professional and showed me around the entire community. However, the one thing we really wanted was a pool. My loved one enjoys swimming, and having a pool was a must when considering different communities.

5/5.00 Published 7 years ago

"Caring assistance"

We toured this community for care. We were happy with the staff, who were helpful with her needs. The menu looked good, and they had activities for her to join with other residents. We recommend this community to other families for good care for a loved one.

5/5.00 Published 7 years ago

"Best place for mom!"

Great community! The staff is friendly, the place is clean, and there are many activities. I didn't feel comfortable moving my mom anywhere else. We will be having dinner with her at The Oaks often!

5/5.00 Published 7 years ago

"Great Experience at The Oakes"

My loved one had a great time at The Oakes. The place was clean, and the staff was friendly. They're a picky eater, so the food could be better. They don't join many activities, but they like the poker games sometimes. I'd recommend The Oakes to a friend.

1/5.00 Published 7 years ago

"Dad's Care Was Poorly Managed at the Assisted Living Facility"

We were not pleased with the service at this center. After moving in and signing contracts, we were charged higher than before without clear explanations. They didn't provide the right medication, which leads to it being missed many times. In all, the medication handling was really bad. They weren't meeting his personal needs as supposed to be provided. The caregivers there didn't pay enough attention to their tasks. The folks running the place didn't do a good job either.

1/5.00 Published 7 years ago

"Let Down by The Oaks' Memory Care Unit"

We're really bummed about the quality of care in The Oaks' memory care unit. Sure, some of the aides are nice, but most aren't. They don't really spend time connecting with the residents. The food isn't even as tasty as what's on the assisted living side. Plus, personal stuff keeps getting misplaced. It's nowhere near the cozy, friendly place we wanted it to be.

4/5.00 Published 7 years ago

"Caring Community with Activities; Recommend for Loved Ones' Care"

I like how they take care of residents here. They could use some help with language barriers. They offer activities, and my dad is adjusting well. We'd recommend this place to friends who need care for loved ones.

5/5.00 Published 8 years ago

"Great place with friendly staff and fun activities!"

The staff at the Oaks quickly helps the residents. The residents are friendly, and there are many activities to join in.

5/5.00 Published 8 years ago

"The Perfect Place!"

I’m a RN and I’ve worked in nursing homes, and this community is awesome. The place is beautiful. The staff is very attentive and caring. My loved one loves it here. The food is wonderful, and it’s always kept clean. We knew right away it was the perfect place.

5/5.00 Published 8 years ago

"Great Respite Stay Experience"

My dad stayed here for a short visit. Everything went well, and they took good care of him. Everyone was friendly and helpful. He liked the meals and said the food was good. Overall, it was a great experience.

4.5/5.00 Published 8 years ago

"A Great New Community with Friendly Staff and Lots of Choices."

The Oaks is a clean and nice new place. The staff is really friendly, and my mom likes the food, with many options available from 7 AM to 7 PM. She enjoys using the bus for trips, the morning exercise class, and some music events. It's close to the hospital, which makes me feel better about her staying there. I would definitely recommend this place.

4/5.00 Published 8 years ago

"Warm and Welcoming Assisted Living with Friendly Staff and Activities"

This community is really nice, and our tour was great. Everything looks awesome and is taken care of. The people who work here are super nice and answered all my questions. The residents seemed happy and friendly too. They have activities every week. We didn't try the food, but it looked good. The tour was really useful.

5/5.00 Published 8 years ago

"A Wonderful New Chapter"

My father-in-law is moving into The Oaks tomorrow, and I wanted to share how happy we've been with the staff during our search. I looked at many places for him and chose The Oaks because (1) it's really nice, and (2) the staff is great. I want him to have a nice apartment, but more importantly, I want to know he’s surrounded by good people. At The Oaks, everyone is really nice, and I know I can go to them with any concerns, and they'll take care of them quickly. If you tour The Oaks, I highly recommend you meet Lance. He took his time with us and patiently answered our many questions. He really understands how important that is in this situation, unlike other places we visited. I told Lance he was a big reason we chose The Oaks. We will have other people helping my father-in-law after he moves in, but I know I can call Lance if I need anything, which really comforts me during this transition. Thank you, Lance, and The Oaks, for being the right place for my father-in-law!

4.5/5.00 Published 8 years ago

"Great place with helpful staff and good care"

It was tough for my mother to move into the community, but things are getting better. She is doing well now, and the staff has been great in helping her adjust. Everything about this place is fantastic, and I'm very happy with it. The staff is very supportive, and she enjoys the meals. They are encouraging her to join in the activities. I don’t regret choosing this place for her. She is safe, and they take good care of her.

5/5.00 Published 8 years ago

"Great Tour and Helpful Staff at Assisted Living Facility"

This facility is close to the rehab center where our dad is staying. When they called to confirm our appointment, he said we could come by today since we were visiting our father. We decided to take him up on it, and we got a fantastic tour and an overview of the services and costs. They was really helpful, and the place looks great!

5/5.00 Published 8 years ago

"Extremely pleased with The Oaks!"

We've been extremely pleased with The Oaks. Things are going great with my mother-in-law there. The staff work with you to find solutions if there are problems. I have been pleasantly surprised. They do a lot of activities, and we asked them to get her involved, which they do. We had to increase services, and they bent over backwards to accommodate. The food overall is good, but service is a bit slow. They need to improve kitchen efficiency.

4.5/5.00 Published 8 years ago

"Everything seems fine at The Oaks"

Things are going well at The Oaks. I don’t live there myself, but my mother-in-law does. From what I can tell, the staff seems friendly and the place looks good.

3/5.00 Published 8 years ago

"Doctor Disappoints, Care Staff Does Okay"

The doctor at this place isn't great. He gave the wrong medicine to someone I care about, and he didn't even take the time to give them a proper check-up. That's just really bad and careless. But they do a good job taking care of the folks who live there.

4.5/5.00 Published 9 years ago

"Great place with a few minor issues"

The Oaks is a really great place with friendly people. The facility is very nice. My mom had a few complaints. She thought the food was good at first, but sometimes it’s hard to chew. I wonder if her mood is affected by the people she’s around. She also didn’t like the noisy heating and cooling system in her room because she’s used to central air. She mentioned that the laundry room doors are very heavy and she worries about getting stuck inside. Overall, the people here are awesome. I ate there a few times and thought the food was good. It is pricey, but you get a lot for the cost.

4.5/5.00 Published 9 years ago

"Not Your Typical Retirement Home It’s Awesome!"

The Oaks isn’t your typical retirement home, and that’s a good thing. The staff is amazing, the place is very clean, and the food is actually really good! It’s a fantastic place, and I’m happy we found it.

5/5.00 Published 9 years ago

"Great support and quick answers!"

The experience with The Oaks was great. They were very helpful and answered all our questions quickly, so there was no waiting. They provided good support for my mom, and I think they did a great job.

5/5.00 Published 9 years ago

"Really happy with this place!"

I am really happy with the Oaks, A Merrill Gardens Community. They are very nice and take good care of my loved one. The staff treat the residents well. It's clean and new. I give them 5 stars all around.

5/5.00 Published 9 years ago

"Care and Activities Make It Worth Every Penny"

The Oaks, A Merrill Gardens Community, is great value, even compared to other places. The care she gets is fantastic. The activities are awesome. Mom is so busy she's never in her room. She has memory loss, so she doesn't remember much, but she loves the activities in the moment. When Mom ran out of medicine, the staff refilled it for me. That was super convenient. Mom needs a lot of care, so the cost is worth it for me. Maybe not for someone who needs less care, but I love Mom being here.

4.5/5.00 Published 9 years ago

"Impressive Tour, Resort Feel, Great Price for Assisted Living"

I was really impressed with the tour and everything I saw. It felt like a nice resort with apartment-like spaces rather than just assisted living, including meals. The price is very reasonable for what you get.

The Oaks, A Merrill Gardens Community

Address
3675 South Rome Street
Gilbert, AZ - 85297

Website

Email

Telephone
(480) 899-0002

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