White Cliffs Senior Living
Tommy L
"Unpleasant Experience: Assisted Living Facility Disappoints"
The person in charge of the place is acting crazy and causing problems. We had everything ready to move in, but she started acting strange just two days before our move-in date. Instead of being honest and helpful, she told lies and acted dishonestly. The area for people with memory problems is very gloomy and damp. They make everyone stay in the same room all day, and it doesn't seem like they have many activities or trips besides playing with a ball and watching TV.
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Anonymous
"Great care and security at this impressive facility"
I think this place is great. The care for my loved one was impressive. They had one person helping with showers, one for housekeeping, and another for checking his vitals. This made me feel confident about his care. Families can really see that residents are well looked after. My loved one always had enough to eat. The security was excellent.
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Patricia
"Great Apartment with Potential for Improved Activities"
I really like my one-bedroom apartment! It's very clean, recently painted with new carpet, and has a lovely view of cliffs. I don't know much about the care services because I'm in independent living, not assisted living. From what I can tell, though, they seem to be good. The schedule for activities could be better.
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Anonymous
"Caring Community for Loved Ones"
We are really happy with the care at this community. The staff is kind and friendly, which we appreciate. We also like that there are many healthy meal options available. They have lots of activities for residents who can join in. We definitely recommend this place because they provide great care at a good price.
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Anonymous
"Great place with friendly staff and excellent food!"
I feel very comfortable and happy here. The food is excellent, and the staff is friendly. The accommodations are nice, and the activities are fun. This place is worth every bit of the cost.
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Anonymous
"Making Friends and Outings"
So far, the experience is mostly good. She's having a hard time with the food, but she's made some friends and gone on outings.
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Emma M
"Awful Care at White Cliff's - 21 Violations Ignored"
We should've checked White Cliff's 21 violation record at the Arizona Department of Health Services before we put our family member in their memory care unit. ADHS has a database that anyone can use to look up every care place in Arizona and any violations they've had. White Cliff's did a terrible job caring for our family member. There were injuries with no explanation, long periods between showers, feces on the bedspread that weren't cleaned up, missing personal things, and medications not given right. When we told the Day staff, they blamed the Night staff and even told us the Night staff had been told off recently. We tried getting in touch with their head person, the Executive Director, but they didn't call us back, and the same thing happened with their main business office, Milestone Retirement LLC. We even filed a complaint with Arizona Department of Health Services, but after 21 violations, it seems like White Cliff's doesn't care about fixing their new retirement business.
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Emma M
"Failed Care: White Cliff's Deficiencies Unveiled"
Before deciding on White Cliff for our family member's memory care needs, we should have scrutinized their record of 21 citations in the Arizona Department of Health Services' (ADHS) public database. Regrettably, White Cliff performed terribly, failing to adequately care for our family member. We discovered unhealed injuries, neglected hygiene, soiled linens, lost personal goods, and many medication errors. Problems addressed to the Day staff were conveniently blamed on the Night staff, who we learned had recently been chastised. The Executive Director ignored our reach out, and our concerns were similarly dismissed by their corporate office, Milestone Retirement LLC. Despite filing a care complaint with ADHS, and their horrifying track-record of 21 citations, White Cliff doesn't appear to have any plans of improving their brand new retirement business.
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Anonymous
"Mixed Experience at White Cliffs Assisted Living"
Ever since my family member moved to White Cliffs, we've encountered a few hiccups. At first, their monitoring wasn't quite right, but the new nurse they hired seems promising. They've also adjusted my loved one's treatment plan. During meals, though, the kitchen staff brings out dessert before everyone finishes their main course. It'd be better if they waited until after the meal.
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Anonymous
"Important Changes at White Cliffs Assisted Living Facility"
At the White Cliffs, where my family member now lives, we've experienced a few problems. Initially, it seemed like my relative wasn't watched over properly. However, I think that the new nurse who's just been hired will really help out. They've also changed my family member's care routine. One issue remains with meal service though. The kitchen staff serves dessert while people are still eating their main course. This makes everyone stop eating the main course to get to the dessert. I really think they should offer dessert after the main course is finished.
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Anonymous
"First Class Assisted Living Facility!"
This place is top-notch. I only have good things to say about them. Everything is awesome there!
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Anonymous
"Extremely Passionate"
The staff aren't just doing their job; they're following their passion. They are all loving and caring, and they know everyone's names. They check on them regularly. I can't say enough about the staff and the facility. I'm really happy with my parents being there.
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