Astoria II
Anonymous
"Nursing Home Prioritizes Money over Mother's Well-being"
I was so thrilled when I found out my mom was transferring to a new nursing home. I hadn't seen my mom for over a year since I live off the mainland. But before I could visit her, I was pulled into a back office to hear the life story of the owner, whose name I can't mention. It would have made more sense if she had talked about my mom's requirements instead of hers, and her therapies with magnets. Surprisingly, she didn't even remember our conversation about it the next day, even though we'd talked about it for longer than 40 minutes! She asked a lot of private questions and seemed more focused on me than my mom. She even had lots of suggestions about what I should do. But when I asked her for a favor, she became instantly argumentative. First about letting my mom have her personal things in her room. She seemed to prioritize having rooms that are easy to clean for her staff, rather than making them cozy and homely for residents. She was oddly annoyed when I asked her to change my mom's t-shirt for a hair color appointment - she said it wasn't her problem. It was stressful dealing with her yelling, as I tried to have a reasonable conversation with her. I was really upset when she complained about another resident calling this tall, warm, and lovely black woman "stupid." She complained about the trustees in charge of my mom just wasting her money. But don't tell them. That my mom isn't even able to appreciate going out. It was clear she hadn't spent time with my mom, who had just been discharged from the hospital. Her love for gossip instead of caring for my mother was distressing. She claimed that two caregivers taking my mom out for a movie, with this person my mom adores, and another person who helps lift her (she's half paralyzed), was a complete waste. My mom is sensitive and deserves kindness and stimulation. They never switch on the TV in her room in the evening, but leave her in silence while she listens to the golf channel all day. I tried to ask her politely to take care of my mom, as her caregivers bring her so much joy. I asked her to let them feed mom slowly. However, since I got home, every time I call, they hang up on me. They don't even answer the phone. This didn't happen for two years at the previous place where she was living. The people at Astoria are punishing me for asking about the food they serve, which isn't fresh and yummy like before. In the past, my mom would express her love multiple times during a call. Now, every time I do get hold of her the call gets hung up, or you hear the cook in the background telling her she's done talking and hanging up without any explanation or goodbye. I would be grateful for any advice if they think there's a particular way I should talk to my mom when I call her. I want her to be happy and to know what's happening with her. When they complained about mom's clothes, I bought exactly what they asked for. My mom didn't even receive it. I conclude that they only see this as a business, not a calling. It feels more like an army regiment than a loving home for people who deserve respect and dignity. I was told that everyone there uses diapers and they all get cleaned at the same time when my mom asked to go to the toilet. I voiced my concern because she was getting UTI infections. I wouldn't choose this place for my mom, but I trust the trustees who handle her affairs will realize it soon and manage it. Astoria II looks clean at first glance. But if you look closer, you'll see dirty wheelchairs. Its clean look is just because it's new. It lacks warmth. There were no fun activities while I was there. The residents, who've lived full, sparkling lives, all deserve better. Instead of unused books in the living room, they could have games, a guitar, music, singing, etc. This place is joyless and all about the money. I noticed that dinner took only 10 minutes from table setting to finish. I understand the need for routine, but there doesn't seem to be any focus on quality of life. My experience makes me worry even more that I am losing my mom. I have no clue what's going on.
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Anonymous
"Cozy Assisted Living with Attentive Staff"
Nice place, a bit small, but that’s good for many. Inna, the rep, was quick and smart about my Dad’s care. The building felt homey, clean, and pleasant.
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A Place For Mom Customer
"Friendly Staff and Accessible Rooms at Assisted Living Facility"
The assisted living facility offers wheelchair-accessible rooms for at least $3,000. If you prefer a smaller private room, it's priced at $3,500. The staff is friendly and helpful, asking good questions and engaging in discussions.
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Astoria II
Address
8041 Blackburn Ave
Los Angeles, CA - 90048
Website
http://astoriaforseniors.com/
Email
AstoriaForSeniors@gmail.com
Telephone
(323) 658-7660