Atria San Juan
Anonymous
"Nice Looking Facility But Disorganized, No Follow Up Call"
The place looks good, but when we visited, things were really messed up. The person we were set to meet wasn't there, and the one who took over the tour seemed unprepared. And then the person who was supposed to explain the costs and stuff to us was supposedly busy or something. They told us someone would call us the next day about it. Now almost half a week has gone by and still, we haven't heard anything back from them.
- Useful
- Not useful
- Share
Anonymous
Anonymous
"Scenic Golf Course Setting Enhances Lovely, Clean Community Experience"
This place was really nice. You could see the golf course from here, and it looked really pretty. Everything was super clean and looked after well. The people who worked here were really nice and acted very professional.
- Useful
- Not useful
- Share
Anonymous
Anonymous
Anonymous
Anonymous
"Lovely Visit to This Community"
I really liked my visit to this place. Everything looked nice and tidy. The people who work here were super nice and helpful. They answered all my questions and were really nice to me and my family. Overall, it was a great experience.
- Useful
- Not useful
- Share
Anonymous
"Welcoming Community with Top-Notch Service and Pet-Friendly Amenities!"
I visited this place and the people I met were nice and friendly. The place seemed really great. They let you bring pets, and they even have free rides for you!
- Useful
- Not useful
- Share
Anonymous
"Welcoming staff, informative tour, slightly pricey for budget."
This community was really nice! When my loved one and I got there, the staff were super nice and showed us around, telling us all about what they offer. But, it was a bit too expensive for what my parents could afford.
- Useful
- Not useful
- Share
Anonymous
Anonymous
"Warm and Welcoming Assisted Living with High-Quality Services"
I visited the community and liked the nice staff. The place is super nice and fancy. While I was there, they gave me cookies and fresh bread. I saw that families can order food too. It's not big, but they know how to take care of people well.
- Useful
- Not useful
- Share
Anonymous
"Residents settling in well, likely long-term stay"
They seem really happy there and are getting used to it really well. It seems like they're going to stay there for a long time.
- Useful
- Not useful
- Share
Anonymous
Anonymous
Anonymous
"Staffing Is Very Friendly and Inviting"
Atria San Juan is the top choice among assisted living facilities. The staff’s interactions with residents are incredibly friendly and welcoming. Both Maureen and Kim, who are part of the staff, are very helpful.
- Useful
- Not useful
- Share
Anonymous
"Pleasantly Content"
He felt really happy at Atria San Juan. Sometimes, it's tough to reach the staff. The dining area and setup were pleasant. However, the spaces for mobility devices were a bit tight—even the hallways. It's puzzling how a senior facility lacks enough room for these devices. On the bright side, the outdoor areas are lovely. Overall, it's been a good experience.
- Useful
- Not useful
- Share
Thomas H. Catlett
dhanson
"Where would we be now without Atria of San Juan Capistrano?"
- Useful
- Not useful
- Share
Anonymous
"Excellent facility, lacking proactive communication"
This place is pretty expensive, but I guess most places like it are. Still, it's totally worth the money because they really provide good value. The only thing they could improve is keeping us in the loop better. Since all of my siblings live out of state, it's super important that they keep us updated when something happens or just check in every now and then. Whenever I call, they get back to me, but it would be even better if they reached out first sometimes. The place itself is awesome. It's super clean, and the food is really good. The people who work here are amazing! Kim Moore in sales and Jennifer Frost in memory care have been especially awesome. They're so caring and kind, I couldn't ask for better!
- Useful
- Not useful
- Share
Anonymous
Anonymous
Family Member
Family of a Prespective Reside
Son
"Overall, I’m Pleased"
The cost depends on how much help you need. If you’re independent, it’s one rate, but it goes up if you need more assistance. Right now, my mom has the lowest level of help. Overall, I’m satisfied. Since she’s at the lowest care level, I still handle her medical appointments. They would take her, but it’s probably best for me to be there because Mom doesn’t remember what the doctors say. She joins some activities, not all. They have walks to Dana Point Harbor a few times a week, outings to Trader Joe’s or shopping, and driving tours to beaches. Occasionally, she goes on those. She hasn’t been to the movies, and even though they had symphony tickets, she didn’t feel like going to that either.
- Useful
- Not useful
- Share
Jerri M.
"Renovations and Room Size Issues"
The place didn't seem that clean, but they were doing renovations which might be why. The rooms they had for the taking were too tiny for our needs. It's tough enough moving from a house to a smaller place, so we're trying to find my mom and step-dad the biggest space possible.
- Useful
- Not useful
- Share
Satisfied Customer
Customer
Customer
"Asking $4100 for Independent Living for One Person"
They ask for $4100 to cover a single person's independent living.
- Useful
- Not useful
- Share
Kimi
Brooke B
Anonymous
Anonymous
Jennie M
Anonymous
Anonymous
anonymous
LD
LG
"Lack of Care and Missed Promises at Assisted Living Facility"
They're real good at acting like a decent place and taking your money. There's room for improvement in every single thing they do. Let me tell you, Atria was terrible. They make big promises and just don't deliver. The staff seems like they barely know what they're doing and they don't care about the people living there. They had the nerve to tell my family member that they're 'not the only one needing help,' making them feel guilty about asking for assistance. They left dirty dishes in the sink and trash piling onto the floor. Guess who ended up cleaning for my family member? Me, while paying them every month. Then the air conditioning messed up, causing a flood in their apartment that soaked the chair, electric blanket and even their socks. They didn't even provide my relative dry socks, just threw the wet blanket in a bag and left. My relative was in tears when they called me late in the night telling me the staff asked them not to bother them. They left my [age removed] family member sitting in a wet chair with wet socks. It could've caused a foot infection or worse if I hadn't been there. They didn't even try to dry the carpet or clean up the water the following day.
- Useful
- Not useful
- Share
Anonymous
Mary P
Bob G
Bridget D
Sydney H
Amanda H
Denise Appleby
Fred S
Rick W