Bonner House
anonymous
"Limited Visiting Hours Disappointing for Families"
Our tour went well—the facility looked nice and clean. However, the limited visiting hours, allowing only one person once a week, didn't suit our family.
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J.S.
"Caregivers treat your loved one like family with dignity."
My mom lived at Bonner House from 2012 until she passed in 2014. Our family's experience was great. The two main caregivers, Aires and Rizza, treated my mom like family. They were always patient and kind. Since my mom was bedridden with severe dementia, she needed a lot of care. I visited often and always found her clean, fed, and well cared for. I also saw how they treated other residents and never saw them raise their voices or act out of line, even with difficult residents. Putting Mom in a care home was the hardest decision my sisters and I ever made, but we feel so lucky to have found Bonner House.
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Debby
"Not Recommended"
I like the idea of this place, but they need better management. There’s no real doctor in charge, so they don’t know everything they should. My mom has trouble sleeping, and they wanted to give her medicine or charge extra for someone to stay with her at night. I didn’t want her on meds, so now I pay an extra $80 every night, which wasn’t part of the deal. We’re moving her out. Wouldn’t recommend it.
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Debby
"Shifting Mom Due to Assisted Living Flaws"
I'm in favor of the concept of assisted living, yet this small company could use better leadership. Specifically, they lack a medical professional in management, so they're missing essential healthcare knowledge. My mom struggled with sleep issues, and the options given were to prescribe her an antipsychotic medication or incur an additional $80 per night for a night aid. I opted for the latter to keep her off medication but these added pre-night costs weren't in the contract. Currently, we're transferring her elsewhere, and frankly, I would advise against this place to others.
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