Assisted Living Facilities

Brookdale Rancho Mirage

3.5/5.00 - based on 50 reviews
5 stars
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3 stars
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1 stars
1/5.00 Published 2 years ago

"Poor Service and Unresponsive Staff at Assisted Living Facility"

I'm disappointed with the poor service here. No one ever picked up the phone whenever I called any department. I sent many emails, but no one bothered to reply. When we decided to move my mom to a different place, the director of long-term care called me and was really mad. I wouldn't suggest letting your family stay here, no matter for how long.

3.5/5.00 Published 2 years ago

"Mixed Experience at Assisted Living Facility"

The staff were super friendly, but the rehab facility didn't work out for my loved one. The location is nice, but the rooms are small.

3/5.00 Published 2 years ago

"Understaffed and Unreliable Administration; Better for Mobile Residents"

I wish I could afford to move my loved one. There aren't enough staff, and it's hard to reach the administrative team. Even when they do respond, they don't keep their promises. This place might be okay if your loved one can get around easily.

1/5.00 Published 3 years ago

"Husband Suffers From Serious Neglect at Bayshire Rehab Facility"

My husband was put in the Bayshire Rancho Mirage facility's skilled nursing area. He needed rehab before returning home since he'd become really weak and needed physical therapy. But the place was awful. His physical therapy was only once or twice a week, not every day. He was weak and needed help with exercises but no one bothered to teach him how to do them when he was stuck in bed. Plus, they didn't clean him well, and when he came home, he had sores on his back. They didn't change his clothes regularly. The sad part was nobody, not a doctor or a nurse, called to tell our family what was happening. We had no clue how badly he was being ignored. It got so bad he asked me to rescue him: "get me out of here. I can't stand it." In the end, he left "against medical advice," and we could finally bring him home.

4/5.00 Published 3 years ago

"Assisted Living Review: Some Promises Met, Room for Improvement"

The facility is comparable to others in the area. They make a lot of promises, but sometimes they don't quite meet expectations. The staff is decent, and overall, it's an improvement from the last place I lived.

3/5.00 Published 4 years ago

"Mixed Feelings About Assisted Living Facility"

I guess it's alright, but I'm not sure. My apartment was fine, and I enjoyed it. My kids picked this place for me. I'd suggest it to other families. The food was good when I was there, but I heard it's not as good now.

0.5/5.00 Published 4 years ago

"Terrible Experience and Deceived by BrookDale Rancho Maroge"

My mother and I decided to test out BrookDale Rancho Maroge, but it turned out to be the worst decision ever! The place constantly deceived me and landed me in debt collection because of false statements during the paperwork signing process. My mother had a terrible experience too, with a male nurse who kept pestering her despite her requests for him not to assist her with baths or diaper changes. This continued until I could get the right manager's attention. I am now stuck with a staggering debt of $10,000, which they promised wouldn't be charged to me but my mother while signing papers. I am struggling to balance this debt with the needs of my own three kids. I tried reaching out for this misunderstanding to be rectified and the bills transferred onto my late mother's account, yet they have been unresponsive. The bill they sent me doesn't even provide a detailed explanation of the charges, it categorizes them under 'basic services' and breaks it down into three vague categories that don't explain anything. Moreover, I believe they were not truthful about my mother's alcohol consumption. My mother suffered from cirrhosis, and given that I lived in another state, I had to rely on them to monitor her. They pledged to keep me updated if she started drinking, yet every time I expressed concern, they always brushed it off. When I or another family member checked in, my mother would confess that she did drink, which blatantly contradicts their claims. For her safety and wellbeing, honesty was crucial, and I placed my trust in Brookdale to provide me with accurate info about her health. I urge you to rethink your decision before admitting a loved one in this facility.

0.5/5.00 Published 4 years ago

"Numerous Issues at BrookDale Rancho Maroge; Frustration And Disappointment Abound"

My mom and I thought we’d give BrookDale Rancho Maroge a chance. It was the worst decision! They deceived me over and over, placing me under a debt collection based on false claims when I was filling out paperwork. Even more troubling, a male nurse harassed my mom. Despite her repeated requests for a different nurse to assist with her showers and diaper changes, he didn’t leave her be until a few days later when I finally managed to speak to the right manager. I now owe $10,000, an amount I was assured that, as her power of attorney, I wouldn’t have to cover. It should have been my mom's responsibility. As a parent of three, this is a financial burden I can’t handle. I’ve reached out multiple times to get this misunderstanding rectified and the debt put under my late mother’s name. However, with her passing, I can’t help thinking they did this intentionally. To add insult to injury, they failed to provide a clear breakdown of charges— the paperwork only mentions “basic services” under three categories with distinct prices, leaving everything unexplained. My concerns about my mom’s drinking habit went ignored as well. She had cirrhosis of the liver and since I lived out of state, I needed to be informed about her condition. Although they assured me they'd let me know if she drank or appeared drunk, this was far from the case. Times when I suspected she was intoxicated, my calls for updates yielded no responses and they claimed she wasn’t drinking. Yet, she'd admit to drinking when I or other family members visited or called. They'd lied once again. I needed the truth about her condition for her safety and wellbeing. I trusted Brookdale with my mom’s care and I feel let down! Please, don’t bring a beloved family member here!

4/5.00 Published 5 years ago

"Caring staff and full services make Brookdale a great choice."

My mom chose Brookdale for its friendly atmosphere and full services. After 6 years, we're very satisfied. Moving her to memory care showed us how caring the staff is. They treat her like family, and we're grateful for that.

1.5/5.00 Published 6 years ago

"Noisy Assisted Living Struggles"

Watch out for this place! The room is super noisy. I had to fight with my neighbor to lower the TV volume at night, but the management didn't assist. I ended up sleeping in the living room for a whole year.

0.5/5.00 Published 6 years ago

"Negligent Assisted Living Facility Causes Unnecessary Pain"

Absolutely Terrible. My buddy stayed there for a few weeks to recover from a serious back surgery. She repeatedly pressed her call button to ask for help going to the restroom and to get her necessary medicine. They took up to 45 minutes to reply, leaving her in terrific pain. Plus, she had to move herself to the bathroom, which isn't safe. Another friend and I called every four hours to make sure they gave her the medicines she needed. Horrible place - even with our constant calls and visits, they still didn't give her enough pain killers.

1/5.00 Published 6 years ago

"Don't Go Here, It's Unsafe"

This place is terrible. My buddy had to stay here for a little while after having back surgery. They didn't give her the pain medicine her doctor told her to take and didn't pay attention when she pushed the call button. She was in a lot of pain. They didn't help her when she needed to go to the bathroom and didn't help her take a shower for 4 days. Me and another friend had to call every 4 hours to make sure they would give her her medicine, but they still didn't listen very well. This place isn't safe.

0.5/5.00 Published 7 years ago

"ZERO STARS: EXPENSIVE AND UNDERSTAFFED"

This place is terrible, they don't have enough staff and the residents are really hurting from it. If I could, I'd give it a 0 star. My parent doesn't even get the care they're paying for, and on top of that, they keep increasing the price. Don't come to this place!!

4/5.00 Published 7 years ago

"Warm and Welcoming Community Visit"

This community is really nice, and we had a good tour of it. Everyone was nice to my family and me. The staff was helpful and answered our questions. We saw that the community is well taken care of. In the end, it wasn't the right fit for my mom, but our tour was enjoyable.

4/5.00 Published 7 years ago

"Friendly Staff and Clean Environment"

My friend and I visited Brookdale Rancho Mirage. It's a nice, clean facility, and the staff was friendly. Our guide was knowledgeable and helpful.

4/5.00 Published 7 years ago

"“Exploring Care Options”"

We visited this community to find good care. However, it didn’t give us the right feeling. The locked area made us uncomfortable, and overall, it felt limited. The staff were friendly and answered our care-related questions. They also offer a healthy menu of meals, and the resident activities are quite helpful. Families should consider touring this community for their loved one’s care.

4/5.00 Published 8 years ago

"A Pleasant Visit to the Assisted Living Facility!"

I tried the food at this place, it was good. The person who showed me around was nice and knew a lot. They answered my questions and the place was clean.

4.5/5.00 Published 8 years ago

"Great care and clean, with a small issue about bed-making"

I'm really happy with this community and the care they give. I visit every day and notice that everything is clean. My only issue is that her bed isn't made by housekeeping. Other than that, my wife enjoys the activities and has made some friends. We mostly like the meals, and only rarely is there one we don't enjoy. The cook does a great job, and I have no complaints about that. I love this place; it meets all my needs and makes me happy.

4.5/5.00 Published 8 years ago

"Outstanding Memory Care with Top-Notch Supervision"

I can’t praise the memory care caregivers enough. They truly focus on each resident’s needs, keeping them clean and dressed well. They notice any issues quickly and keep family members informed. While the activities are fewer compared to other places, the personal care they provide is worth it. They also have one of the best head nurses in the Coachella Valley supervising everything.

3/5.00 Published 8 years ago

"Lacking Warmth, Strictly Business"

This place is all about business, not so much about being friendly.

2/5.00 Published 8 years ago

"Miserable Experience at Assisted Living Center - Avoid at All Costs!"

My Dad stayed in the memory unit at this assisted living center. The aides were kind and caring. However, the leader of the unit, Molly, wasn't really fit to run it. Things were chaotic and not well-managed. We made frequent complaints about the cleanliness. We discovered dried food on the floor multiple times, and saw human waste in the toilet and on the bed sheets. They even forgot to give my father his oxygen once, leaving us uncertain about how long it was disconnected. We would also see dirty utensils still in the room with dried food on them. The cleanliness was truly unacceptable. We wanted to move my Dad away, but he was terminal and the previous move was difficult for him. He also liked the aides. Whenever we asked about the schedule for laundry or other things, the answers were inconsistent. We found ourselves needing to ask them to change the sheets, they were not routinely doing it. I would be wary about leaving a family member in their care unless I was able to visit frequently. I worry about the wellbeing of the other residents. My father had false teeth, but it was clear he wasn't brushing them regularly. Did they remind him to do so? This is a memory care unit after all. Once, my Dad was in discomfort and the hospice nurse requested for medication to be given to him. He was told they had a meeting and would get to it when they were finished. He was on hospice! Can you believe that? Later on, when his condition worsened, they shifted him to the nursing unit. This was when things got really terrible. Because my Dad had lung cancer, he needed medication immediately when requested. However, even though his medication had just been transported from the memory unit to the nursing unit, they couldn't locate it. More problems occurred, they eventually found the medication, but then refused to administer it until their normal round was finished. My father was in severe pain and finding it hard to breathe. At last my sister had to call the emergency number. My Dad was then moved to the hospital and afterward to another care facility where he spent the remaining hours of his life. It was a horrible experience. Also, the marketing staff makes commitments but fails to follow through on them. Be cautious of the costs! It took me over half a year to get an accurate bill. I wouldn't put another family member in this assisted living center!

2.5/5.00 Published 8 years ago

"Great Staff and Facility Fall Short of Full Care Expectations"

This facility does not meet all needs despite great staff and environment. My advice: ensure you don't get transferred to a vacant line without the chance to leave a message. It seems my parents were anticipating a different level of care, more akin to what a skilled nursing facility provides, as opposed to an assisted living residence. My sister gave positive feedback about the cleanliness of the facility, its aesthetic appeal, and the quality of the food. She also sent pictures, which uphold her assessment.

1.5/5.00 Published 8 years ago

"Brookdale Rancho Mirage: Short on Empathy and Proper Care"

Our time at Brookdale Rancho Mirage was disappointing. They would make promises that they didn't keep. There was a clear shortage of kindness and empathy. They failed to attend to the individual needs of the residents. The food was mediocre at best. But what was worse was that there were instances when they didn't serve my mom her food. According to the other residents, they also didn't enjoy their stay. Therefore, I had to decision to take my mother out of this facility.

1/5.00 Published 8 years ago

"Brookdale: Uncompassionate in Crisis, Senior Evicted Over Memory Slipup"

Great for Perfect Seniors Only, Brookdale Forgets Empathy in Crisis." Brookdale sounded like a fantastic place, as long as you're a flawless elderly person. One slip-up, though, and you're out. My mother-in-law moved there with the idea of transitioning into assisted living and eventually memory care. Sooner than we imagined, she needed the support of memory care. She forgot her surroundings and lit a cigarette in her room, a major rule violation. Instead of guiding us to help her transition into memory care where she'd be watched more closely, they decided to evict her. Their representative claimed she wasn't their "type" and would likely forget the rule again even under memory care. We found another place that accepted her fully, understanding our struggles - the only problem was the stress it caused my mother-in-law because she liked Brookdale.

3.5/5.00 Published 8 years ago

"Mixed Feelings: Rancho Mirage Assisted Living Review"

I feel mixed about Rancho Mirage. Overall, I like it and would suggest it. However, I'm not a big fan of some of the colors they used in certain spots. People or painters should really think about the vibe of the room before they go ahead and paint it any color. I think it would be nice to see some different colors on the walls.

3/5.00 Published 9 years ago

"Keep close watch on assisted living staff for medication timing."

This is an update to the latest review warning everyone to have someone help out here or anywhere else. Today, my mom got her 8 am pills at 11 am. That's not okay. A staff member said they didn't have enough people working. I told the director to step in and give the pills since they were short-staffed. Time-sensitive pills need to be given close to the right time. Tonight, the med tech gave out pills before dinner arrived to the unit. Dinner came 45 minutes late because, again, they didn't have enough staff. Once more, I've told the managers they need to help out when staff is missing. It's awful to give an elderly person dinner after 7 pm and to give them sleeping pills before they've eaten. If you're not keeping a close eye on this place every single day, you won't trust that they're organized.

3/5.00 Published 9 years ago

"Caring Staff, Coordination Issues"

If you don't have someone to help, it's tough. Staff's nice but watch out for problems. They try to help but it's messy. Moved in but no smooth transition. Took forever to fix bills and activate call system. Not enough staff, some not good. Activities are dull, half don't happen. They try to impress but it's not real. Sometimes you gotta ask to clean or fix things. Management's MIA on weekends. Emergency calls are a mess. Caregivers are good one-on-one. Without help, your family's not safe. Library computers broken, no Rabbi. Corporate focus, tight budget. Check everything, make surprise visits.

4/5.00 Published 9 years ago

"I’ve Adjusted and Am Doing Well"

I live at Brookdale Rancho Mirage, and they’ve been really good. I don’t need much help, but whenever I do, they’re there. It’s kind of like my old boarding school in some ways. At first, I felt a bit down, but now I’m doing fine. They have a nice library with books I like. The food isn’t amazing, but it could use more variety—not bad, just needs some changes.

4/5.00 Published 10 years ago

"Mixed Experience at Emeritus of Rancho Mirage"

We moved my Mom to Emeritus of Rancho Mirage last weekend. The staff was nice and helpful when we needed them. Mom didn't actually get into her room until Monday. The office staff knew she was there, but the cleaners weren't informed until I complained on Wednesday. They started services then. They said an "ambassador" would make her feel welcome and invite her to join activities. No one has come by yet, so Mom hasn't felt like going to the group activities. The food has been good, and her room looks nice and cozy. Overall, our experience has been a mix, but more positive than negative.

4/5.00 Published 10 years ago

"Responsive staff, delicious food, and varied activities; some communication issues."

This place is pretty good. The staff are quick to help out. The food? Oh boy, it's super yummy! Lots of fun stuff to do for most people. They got some new folks working here, including a clinical director. But, talking to each other could be better. After we talked to the first person about moving in, we got a bit lost on who to ask for stuff. But, when we first saw the dining room, we loved how cozy it looked.

4/5.00 Published 11 years ago

"Skilled Nursing Available"

We accidentally entered the wrong door and ended up in the higher care area. We decided against it because they provide skilled nursing care there. My aunt doesn’t feel comfortable around that level of care. She had to stay in skilled nursing once, and she doesn’t want to be reminded of it. If we had entered through the front door, we might not have seen all the medical stuff, and it could have been better.

4/5.00 Published 11 years ago

"Upscale Care Community"

It’s nice. The place is fancy, and my wife received good care there. The nurses were helpful, but I needed additional assistance because she requires 24-hour care.

4/5.00 Published 11 years ago

"Not Our Ideal Choice"

The property is nice, but it’s not the right fit for us. We had different expectations for a large facility.

4/5.00 Published 11 years ago

"Narrowed my choice between here and Mirage Inn"

I had to decide between here and Mirage Inn. I need to sell my home before making my final choice.

Brookdale Rancho Mirage

Address
72201 Country Club Dr
Rancho Mirage, CA - 92270

Website

Email

Telephone
(760) 340-5999

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