Golden Coast Senior Living #12
Anonymous
"Great care and friendly staff!"
Our time at Golden Coast Senior Living has been great. I’d give them top scores all around. It's a nice place, they really take care of the residents, and everyone is very friendly. They’ve taken care of everything we needed, and we have no complaints!
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Anonymous
"Mixed Feelings Friendly Caretakers, But Lacking Compassion from Owner"
The people who take care of my mom are nice. They treat her well and help her physically. She doesn't really join in activities, but that's okay because we weren't focusing on that when we chose this place. We wanted good care and a nice room, and they've delivered on that. But, the owner isn't very compassionate. When my dad passed away, she asked if I still wanted the room the next day.
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Anonymous
"Good Staff, Uncompassionate Owner"
The staff here are great, but I'm displeased with the owner. The staff members are nice, which is crucial. They treat my Mom well and take good physical care of her. My mom doesn't care for activities much, so I don't pay much attention to that aspect. When I chose this place, I wanted quality care and a comfortable room. They did meet these expectations. However, the thing that I dislike about the owner is her lack of empathy and very business-like approach. The day after my Dad passed away, she called to ask if we still needed the room.
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BG
"Golden Coast is caring and clean, highly recommend!"
I was really impressed with Golden Coast. My loved one was there for a short time, but the staff really cared about her. They were friendly, caring, and always helped with her needs. The place was perfect and very clean. Overall, I was very satisfied. On a scale from 1 to 5, I’d give them a 6!
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Anonymous
"Found the perfect care for Mom in no time"
We’re so glad we found your website. With very little time to choose, we met with Usha and knew right away that this was the perfect place for our mom. She’ll be happy and well taken care of here. Thanks so much!
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Jerri M.
"Assisted Living Disappoints: Caregiver Turnover, Lack of Companionship"
My mom stayed at this assisted living place for six months before my stepdad decided he wanted to be closer to her. We didn't like it much anyway. The lady who owns it has about ten of these places. The caregivers kept changing, which was hard for my mom who has dementia. Every time a new caregiver came, she got confused and didn't get better. What bothered me was that my mom seemed to be the only one there who could think clearly. It just wasn't the right place for her.
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Jerri M.
"Frequent Caregiver Changes Upset Mother's Assisted Living Routine"
This used to be the care unit where my mom lived for half a year. Then my step dad, who drove to Mission Viejo to visit regularly, wanted to live closer to her, which made us start looking for somewhere more handy for us. I didn't have a good feeling about this place from the start. The owner has close to ten other care homes just like this one. The caretakers here would come and go constantly, which my mom, who has dementia, really struggled with. Anytime there was a new caregiver, it left her confused and she never really managed to bounce back from these abrupt changes. Another thing that bothered me was that it seemed like my mom was the only one there who was still fully aware of her surroundings, which made me feel like this wasn't the right fit for her.
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Disappointed Daughter
"Poor Communication and Expectations"
I'm not sure if they have any activities. I've only heard of one time when they had something going on. Maybe there are more events, but I haven't been informed, and they don't communicate well with me. The lack of communication from the caregivers and staff is a big issue. There's often confusion between the administrators and caregivers, and I've even had to call the owner to sort things out. My mom has end-stage dementia, so she's not a reliable source of information. I need to be able to trust the communication from the caregivers, which can be challenging. Overall, I'm not completely dissatisfied with this facility, but there's a disconnect between what I think should be provided and what they're actually telling me. For instance, when my mom was sundowning, they didn't consider it their responsibility to provide care in the middle of the night. I expected more support during such times.
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Disappointed Daughter
"Communication Lacking at Assisted Living Facility"
I'm not sure if they offer any activities. I've only seen them organize one time. Maybe there's more, but they don't tell me about them. One of the major issues is the weak communication from the caregivers and workers. There's often confusion between what the staff and the heads say. I've had to reach to the owner to sort out things. My mom has advanced dementia, so I can't rely on her. I need to trust what the caregivers tell me, and that's tough. My satisfaction with this place isn't all bad, but what I think they should give and what they say they're giving often don't agree. Once she was experiencing sundowning, they didn't feel it was their job to look after her during the night. I was hoping for more attentive care during those times.
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