Jim & Liza's Care Home
Anonymous
"Poor Staff Interaction and Lack of Information at Assisted Living"
I rang up to tell them I'd be 30 minutes late. I was greeted by a friendly woman who then handed me over to an older lady. This lady, who just left her laptop show midway, hardly spoke fluent English. She walked me around the common areas and kitchen, both of which seemed clean and organized. As we proceeded towards the occupied rooms, I chose not to continue the tour. I noticed staff and residents weren't really mingling. When I asked about the room prices, no one had a clue. Rating: 1
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Anonymous
"Unwelcoming Attitude and Conduct at Assisted Living Facility"
Upon approaching the assisted living facility, we were greeted with a tabletop ashtray brimming with extinguished cigarettes at the main entrance. We knocked and waited for a period of time before a visibly shocked staffer answered the door. When we stepped inside, we observed two residents seated in the living room – neither of them acknowledged our presence or flashed a friendly smile. Following further exploration of the house, we witnessed an unsettling event where the same staffer rushed to assist a resident near the fireplace who had picked up what appeared to be an electrical cord. He hurriedly took the cord from her, emphasizing that she was not allowed to have it. To calm her down, he attempted to guide her to a chair which caused the woman to respond with loud protests of 'don’t touch me'. It was dark within the living spaces and we were informed indirectly that the head of the facility couldn't meet us due to unavailability of vacant rooms.
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