Pacifica Senior Living Union City
Anonymous
"Disappointing Food and Limited Social Opportunities in Assisted Living"
The food here isn't great, and for seniors, enjoying meals is important. Most of the folks here have some mental or physical limitations, which makes it hard to make friends or join in activities.
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Andy
"Caring Staff and Safe Environment at Pacifica Memory Care"
The staff at Pacifica Care really care about the facility and the people who live there. My family member is in the memory care unit, and he is doing well and enjoying his time there. [Name removed] has been very helpful, kind, and clear during this whole process and has supported our family to make sure everything is taken care of. Sometimes when we visit, the areas don't look as clean, but my loved one is always clean and well-groomed. The staff care a lot and are always ready to help and give support, even if it's not their usual job. Pacifica makes us feel safe and sure that our family member is well taken care of.
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Mike
"Great service and care at Pacifica."
She was honest, kind, and worked hard to understand our situation for my dad's care. She was flexible and made things easy from the beginning. She helped us through the move-in process and made sure the rooms were up to standard. When a curtain was dirty, it was replaced within 24 hours. There have been some challenges with communication after my dad moved in, but you can tell the community cares about its residents and goes above and beyond.
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David Q
"Enjoyable Living at Pacifica!"
I’ve been at Pacifica for 4 years, and every day is still enjoyable.
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Barbara
"Good, but Needs Improvement in Food and Staffing"
If I had the money and could find a good place, I would move out. To make the community better, they could hire a good cook. They need more helpers (seems like a national problem). They should spend some corporate money on activities. Places like this shouldn't be owned by a corporation (their main goal is profit!).
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Anonymous
"Recommended for price, services, and location. Positive experience."
I would recommend this place based on my experience. If a friend asked, I'd give a positive review. We chose this community because of the price, services, and location.
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Anonymous
""Horrific Experiences at Pacifica Senior Living""
When I showed up to get my grandmother, she was dirty and reeked. She had to be rushed to the emergency room because she was severely dehydrated and had a urinary tract infection. Given the awful experience we've had with Pacifica Senior Living, there's no way we'd suggest this place to anyone else.
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anonymous
"Dad’s Content Care"
Ask questions during intake and clarify charges. Don’t feel rushed. Dad’s care is good; he’s content.
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Anonymous
"Mixed Experience at Assisted Living Facility"
I rated it 3 stars because of problems with bills and communication. The care is good and they care about residents.
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anonymous
"Mixed Experience in Assisted Living Facility"
My family member has been here for a while. When we were choosing, I liked the director and the atmosphere. The assisted living area is nice and clean. The staff are caring. But now my loved one is in the memory care unit and it's different. It's not very clean and the room isn't as nice. Many staff have left since my loved one arrived. I talked to the director about my worries, and they made some improvements.
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