Paradise Guest Ranch
Anonymous
"Paradise Ranch Ill-Equipped and Unfair to Dementia Patients"
I'm really disappointed to write this bad review about Paradise Guest Ranch. My dad has dementia, so we picked Paradise Guest Ranch hoping for the best, but things didn't work out well. He was there for about a year and a half, but his experience took a really bad turn. Out of nowhere, they kicked him out and sent him to the hospital, without letting him take any of his stuff. I live in New York, so it was super stressful to find housing and a new care place for him on such short notice. The person running this place, whose name I won't say, didn't want my dad back because he has dementia causing him to be difficult sometimes. This person kept pressuring the doctor to give my dad a medication called Seroquel, which makes patients less of a hassle for the staff. The doctor had refused several times but eventually agreed to a small dose. It seems like most people in this place are on this medication. Just over a week after they kicked my dad out, I got a text from the owner. They said they would take my dad back if we paid $4000 a month, which is double the price we were paying before. And this is after them saying he couldn't come back. They also didn't give back the money for the 3 weeks of rent we'd already paid. In the end, I don't think Paradise Guest Ranch is really all that good at caring for people with dementia. I wouldn't feel comfortable leaving a family member there.
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Anonymous
"Inconsistent Care and Communication Marred Our Assisted Living Experience"
My husband stayed at this place as suggested by Hospice. Initially, the owners were understanding about the monthly cost and our situation. However, shortly after moving in, he was shifted to another room with a dying man, then back to the original room after the other man passed. I was content until the last two weeks of his life. The owner informed me she would be away for three days, which turned into seven. I raised concerns about the lack of morphine, necessary for his comfort, only to be told he said he wasn't in pain. I had to call the Hospice nurse twice to address this in their absence. Two days before he passed, I found his bedding soiled with Ensure, which remained unchanged despite assurances. Throughout his final days, I had to repeatedly request cold drinks and washcloths, essentials for comfort. The focus seemed more on cost than compassionate care. When the caregiver, was present, I felt reassured, but in her absence, I questioned the capabilities of the other staff. Despite paying less, the care fell short of what was provided to those paying full price. It seems you truly get what you pay for.
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