Assisted Living Facilities

Raincross at Riverside

4.3/5.00 - based on 54 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
3/5.00 Published 7 months ago

"Assisted Living Facility Falls Short in Communication and Service"

This place has some issues. They don't talk well with us. When I needed help with my pendant, it took forever for someone to come. Twice it took more than two hours! The food isn't always what they promise, and sometimes they don't have enough. Plus, there aren't enough people working here.

4/5.00 Published 8 months ago

"Short on Care and Diabetic Options"

There are some really good caregivers, but they take a long time to respond to residents. They don't have enough staff for all the residents, especially those who need more care. Plus, they don't actually provide a diabetic menu.

2/5.00 Published 10 months ago

"Room for Improvement in Alzheimer's Care Facility"

Raincross, a specialized Alzheimer's care place, had issues. Some staff were great, but others not. Taking care of dementia patients isn't simple, but basic things like bed alarms could prevent falls.

1/5.00 Published 11 months ago

"Insecure Facility Fails to Care for Man with Dementia"

My brother started living at Raincross in Riverside this year. We were initially told a price for his private room and care. But, soon after he moved in, he felt scared and tried to escape. They had assured us that Raincross was a secure facility, but evidently, it was not. Over the last few months, my brother attempted several escapes and sometimes ended up with the police who took him to the hospital before taking him back to Raincross. The staff seemed clueless on how to manage him, indicating poor training. After these incidents, they raised the fees, which is a blow as my brother is on a fixed income and this will shorten his stay there. We're deeply concerned that forcing him out could lead to serious health issues like a heart attack or stroke due to the drastic adjustment. Despite his situation, they had mentioned that my brother served as a sort of 'welcome crew' for new residents; he was accustomed to the place, still he left often. I brought this up, but I got no solid answers on how they're unable to take care of my brother given their claim of being a 'secure' facility. Every time my brother wanted to leave, no staff was present at the door. At the front desk, they couldn't stop him since he was intent on leaving. He must have tried leaving about 5 to 10 times. Now, they say they can't handle him anymore, even as they've just raised the fees. It feels like they're tossing out a man with severe dementia. If you're considering entrusting your loved one with dementia to a facility, I wouldn't recommend Raincross at Riverside.

4/5.00 Published 1 year ago

"Highly Recommended Assisted Living"

The Raincross at Riverside has friendly and helpful staff. We recommend it to families seeking a place for their loved ones.

2/5.00 Published 1 year ago

"High cost, low value; challenging for low-income residents."

We chose this place for its price and location. But recently, they raised the cost by a lot. It's too pricey for what you get. Unsure how low-income folks manage.

4/5.00 Published 1 year ago

"Mom's Happy Home Away from Home"

This place is really nice. My mom loves it there. She has made a bunch of friends and the staff is super friendly and helpful.

4/5.00 Published 1 year ago

"Memory Care Separated; Facility Feels Institutional"

We visited Raincross at Riverside and found it to be a nice place. One thing that bothered us was that the memory care area was in a separate part of the building from everything else. It also seemed more like a hospital than a home.

4/5.00 Published 1 year ago

"Welcoming Assisted Living with Activities and Clean Spaces"

The staff is friendly, and the facility is clean. They have indoor and outdoor spaces, daily activities, and special events. Unfortunately, the transportation service isn't currently available. During my visits, residents often play card games or enjoy movies and crafts.

4/5.00 Published 1 year ago

"Mixed Experience Due to Staff Communication Issues"

The people who help the residents are amazing. They are very caring, understanding, and try their hardest. They are really great. But the office staff has very bad communication and follow-up, which is why I gave 4 stars. I wouldn't suggest this place just because of the office staff. They don't answer emails or phone calls, etc. Besides that, my time here has been good.

3/5.00 Published 1 year ago

"Hit-or-Miss Assisted Living Parking and Service; Lackluster Entertainment"

When you visit, finding parking is tough. Staff responses vary. They're slow often, and sometimes helpful. Meals are not good. Residents not entertained much.

5/5.00 Published 6 years ago

"Excellent Customer Service Impresses Family Again"

I took my parents and sisters to visit. The customer service was excellent again. Everyone was impressed and showed interest in this place.

4/5.00 Published 7 years ago

"Comfortable Care for Mom"

The staff at the assisted living facility truly cares about the residents. They act professionally and maintain a clean environment, complete with a pleasant courtyard. The food service, delivered right to her room, left her satisfied. I'd recommend this place to my friends and family.

4.5/5.00 Published 7 years ago

"Great Care and Activities at This Assisted Living Facility"

This community has both assisted living and memory care. My mom is in the memory care section, and both areas are great. The memory care area is secure, which we needed since she wanders. The rooms there are big and comfy. Everything is kept very clean and well-maintained. The staff is very friendly and keeps residents busy with outings like lunch. They also have social events like Sunday brunch, and families are welcome to join. For meals, there are two options each time, and residents can choose which one they want. Meals are served on large red plates, which look nice. It’s a wonderful place, and we recommend it.

4/5.00 Published 7 years ago

"Okay and Positive Experience"

My buddy is doing fine when he visits the community, and overall, it's been a positive experience for him.

4/5.00 Published 7 years ago

"Friendly and Clean Assisted Living Community!"

I had a good experience touring this place for my mom. The staff were punctual and answered all my questions well. They had fun activities and the place was tidy. The shared spaces were big, and everyone seemed happy. It didn't suit my mom, but I'd suggest it to others.

4/5.00 Published 7 years ago

"Assisted Living Place Keeps Grandpa Happy and Active"

My grandpa's doing well here. He enjoys the people and staff. Food's good, too. Lots of activities to stay busy and socialize.

4/5.00 Published 7 years ago

"Beautiful but not quite right!"

When I visited Raincross at Riverside, I thought the place was really beautiful! However, it wasn’t the ideal location for our family.

4/5.00 Published 7 years ago

"Warm and Welcoming Staff!"

During my search, I visited Raincross at Riverside. It was a really nice place, and the lady who showed us around was super friendly and welcoming. The facility looked well-maintained. Overall, it was a good experience, but my mom found another place that suited her needs a bit better.

5/5.00 Published 7 years ago

"Great First Impression"

This place was really nice and kept up well.

5/5.00 Published 7 years ago

"Great care and clean, welcoming community"

We toured this community because we were looking for great care. We wanted to stay in this area, and it seemed like the perfect choice because it was so clean. The staff was wonderful, and the menu offered healthy, tasty meals. The dining area was also fantastic. We highly recommend this community for families looking for excellent care.

5/5.00 Published 7 years ago

"She Loves Living Here"

My sister is doing great at this place. The staff is super nice and the food is good. The whole community is really clean. It's a nice place to live. On the tour, she liked how clean it was and that it's closer to her family. This is what she wanted.

4.5/5.00 Published 8 years ago

"Friendly staff, but she struggles to join activities."

My mother-in-law really likes it here, and everyone is very nice. I hope she will join the activities, but she has been alone for a long time, so it's hard for her to change.

5/5.00 Published 8 years ago

"Wonderful care and kind staff at Raincross"

My mom and dad lived at Raincross for over four years. Our family is really thankful for the great care they got. We especially appreciate the kindness and compassion of the staff, both the direct caregivers and those who helped support their care. Thank you so much.

4/5.00 Published 8 years ago

"Busy Intersection, Cozy Community!"

The small community felt like home, but I didn't like its busy location at the crossroads. Raincross at Riverside is pet-friendly, with lots of amenities and activities. I wish I could've explored the whole place. Overall, it was clean and offered good services.

4/5.00 Published 8 years ago

"Great staff and food, small rooms for mom's chair. No availability."

I really liked the people who worked there and the place itself. she was super nice to us, and the food they served was really yummy. They had space for my dad, but the rooms were too tiny for my mom and her motorized chair. However, a two-bedroom unit would be just right for her, but unfortunately, they didn't have any available.

4/5.00 Published 8 years ago

"Lovely Setting, But Some Downsides"

It was nice and fancy. The assisted living part was great. I wasn't sure about the memory care, it felt sad and dim. Also, there wasn't much parking. It was my second pick, but I found a closer community that was easier to get to.

4/5.00 Published 8 years ago

"Sweetheart Staff"

My dad isn't completely happy with moving into this community. Sometimes he likes the place and the staff, but other times he feels they're not very responsive. I've talked to the staff about it, and they explained that they're busy during certain times of the day. The ladies here are sweethearts—they've been wonderful to him, especially when he has accidents in the wrong places. They say, 'When you gotta go, you gotta go, right?'

5/5.00 Published 8 years ago

"Review of Maridian Assisted Living - Great facilities and care"

Beautiful place. It might be a bit much for Mom. She probably won't use all the amenities, but having caretakers there to motivate her is great. I noticed both places are managed by Maridian. I like this one better than Meridian of Riverside. But Meridian of Riverside is really nice too and a bit closer to my house.

5/5.00 Published 8 years ago

"Perfect care during a difficult time"

I couldn’t find anything they could do better. My loved one was there for just a few days before she passed away, but everything was very professional. The staff was caring and met all our needs.

5/5.00 Published 8 years ago

"Cozy and Spacious with Lots of Activities"

This place is really nice. We felt at home immediately. The lobby and dining area are very cozy. The studio apartment we saw was very roomy. They also have lots of activities and outings every day.

5/5.00 Published 8 years ago

"Wonderful place with cheerful, caring staff and great amenities"

We’re really happy with Raincross! It’s a lovely place with lots of activities and amenities for the residents. The food is also great! The staff is cheerful and helpful, and they’re doing a fantastic job taking care of my mom. I definitely recommend it!

5/5.00 Published 9 years ago

"A Friendly, Joyful Place with Excellent Care"

The place has a very friendly atmosphere. The residents are happy and enjoy great activities. Compared to other places, everyone here seems much friendlier and more joyful. The care is well-organized and done well. They communicate perfectly, and we can reach out anytime with questions.

5/5.00 Published 9 years ago

"Excellent care but pricey, similar to other senior facilities"

They keep me updated on my loved ones and are very caring. The facility is nice, and the care is excellent. My only issue is the cost. It's a bit high but similar to other places. Overall, everything is great except for the price.

5/5.00 Published 9 years ago

"Wonderful assisted living for our family"

This place is perfect for my mom. We’re also moving our brother here.

4/5.00 Published 9 years ago

"Crowded Dining Room, Otherwise Nice Place for Loved Ones"

We visited this place when we were searching for a good home for our family member. Raincross seemed pretty good in general, but the dining room felt really packed during our tour.

5/5.00 Published 10 years ago

"Outstanding, Caring Staff with Knowledgeable Wellness Center Experts"

Raincross has the best staff—professional, caring, and loving. The staff in the wellness center is especially knowledgeable. She always takes time out of her busy day to talk with outside agencies about the residents. She's a real asset to Raincross and to everyone who lives here.

4/5.00 Published 10 years ago

"Home Sweet Raincross: A Welcoming Haven for Residents"

I've lived at Raincross since September 2011. Before that, I always had my own home. At first, I wasn't sure if this was the right choice for me. But I'm glad I made it here. I can even use my motorized wheelchair, and the Goeske Center is close enough for me to get there by myself. Raincross has become my home, and I'm really proud to walk into the building. It's always well taken care of, inside and out. I love seeing the flowers everywhere, the lush green grass, and how clean the patios are. When I come back after being out, it feels like coming home. The caretakers know me well and take care of my needs without me having to ask much. The housekeepers know exactly how I like my room, and they always do it just right. It makes me feel at home. Even the receptionist knows most of my visitors and greets them warmly. The director is very friendly and always has time to chat and share stories. Our social director is amazing. Not only does she bring entertainment and organize fun activities like movies and exercise classes, but she also knows each one of us personally and handles our different personalities with care. The nurses here are always friendly and ready to help, no matter what questions or problems we have. They even prepare our medicine lists before doctor visits and make sure any changes the doctors request are taken care of. Raincross is truly my home, and I feel so lucky to be here.

4.5/5.00 Published 10 years ago

"We couldn't be happier with our choice"

We recently moved my parents to MBK's Raincross at Riverside, and they're thrilled! The care level and the always positive atmosphere are exactly what we wanted. According to my mom, 'Our experience at Raincross at Riverside is excellent. The food is delicious, and we truly appreciate the professional and kind servers. We couldn't be happier.' But it's more than just the food. Every interaction with the community has been positive for our family. From our first meeting with Ruthie Daniel, the marketing person, to ongoing communication with Wellness Director Jennifer Crick, and occasional contact with accounting person Jean Tedesco, everyone has been caring and professional. After thorough research, we're confident we made the right decision.

5/5.00 Published 10 years ago

"Fantastic experience, parking was a bit tough"

She was fantastic to work with. Parking was a bit tough at this community, but everything else was just perfect.

5/5.00 Published 10 years ago

"Raincross: Amazing Care and Comfort!"

Raincross is a very comfortable place for the people who live there. It’s always clean, with lots of comfy spots to sit, both inside and outside. The food is great. They serve full meals with soup, salad, and dessert for both lunch and dinner every day! There are always two main dishes to choose from, and if you want something else, there are plenty of other options like hot dishes, sandwiches, burgers, dinner salads, and even breakfast items. Breakfasts are also good, with lots of choices like eggs, pancakes, French toast, and cereals. What makes Raincross special is the restaurant-style dining. My parents are in the memory care unit, which is safe and secure for people with advanced dementia. They get a lot of one-on-one care. The staff is amazing. They really seem to enjoy their jobs and are great with all the residents. My dad is totally disabled, and they keep him clean, well-dressed, and comfortable all the time. I’ve never had a complaint about his cleanliness in the four months he’s been there. At his previous place, he was often left drooling in the hallway, sitting in a wet diaper, over-medicated, and staring at nothing. At Raincross, the difference is AMAZING. He’s clean, well-fed (and has his appetite back), and always engaged. He’s usually in the common room of the memory care unit, and there are always several staff members there, talking with him, keeping his mind active, and treating him with respect and genuine friendship. The staff gives each resident individual attention, which is wonderful. There is a really nice outdoor area with umbrella tables and chairs, totally secure so the residents can’t wander off, but very inviting and relaxing. The landscaping is beautiful both in this patio area and in the larger outdoor area for residents who are not in the memory care unit. I really can’t say enough good things about Raincross. I do wish it wasn’t as expensive. That’s my only complaint.

5/5.00 Published 11 years ago

"Great staff and activities, but a bit pricey."

I haven’t had any issues with them. On my dad’s first day in the memory care unit, they showed a WWII movie to spark his interest, and he talked about it with us. They have music performances on Thursdays and take them on outings every Friday. The staff is amazing and gets him involved in many activities. The cost is a bit high, but you’re paying for all those 5-star ratings.

5/5.00 Published 11 years ago

"Loved it but unsure about the cost"

I really loved it, but I’m worried about paying for it.

4/5.00 Published 11 years ago

"Nice facility, salesy vibe."

The facility seemed nice, but the person who showed me around seemed more focused on selling than helping. The place itself was clean and well-maintained, and the room I saw was very nice. I was interested in a two-bedroom option where I could choose my own furnishings, but they couldn't provide transportation to my follow-up appointment at Kaiser Fontana because it was too far away. Overall, it was a good place, but there were some additional charges for things that would be included at other places. I also felt like I might not receive as much personal care here as I would at some other facilities.

4/5.00 Published 11 years ago

"A Nice Choice for a Second Visit"

Nice choice. Went back for another visit.

Raincross at Riverside

Address
5232 Central Ave
Riverside, CA - 92504

Website

Email

Telephone
(951) 785-1200

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