Roseleaf Oroville
Anonymous
"Unsafe and Poorly Managed: Avoid Roseleaf Oroville"
Roseleaf Oroville is the worst, and if you have any love for your family member, don't let them stay there even for a moment. It's understaffed, has bad management, needs repairs, and it's not safe due to lack of attention.
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S C
"Disappointed with indifferent staff and outdated facilities"
I spent a lot of time at this place because I was contracted through another business to serve a client here. It seemed like no matter what I tried to do to help with the resident, like positioning him or adjusting his bed, the staff would insist they had it under control. The same thing would happen when I wanted to clean my client's room; they'd promise that the cleaning staff would take care of it, but that usually took a while. Honestly, most of the time, I just saw the nurses and aides hanging out in the break room, glued to their phones. Whenever I needed a hand, it was hard to find anyone. In my opinion, the staff could use a big reality check when it comes to what their job actually involves. And the building? It really needs some love. The rooms and the overall facility really could use some updates.
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Diane
"Assisted Living Review: Pleasant Staff, Cleanliness Could Improve, Great Communication"
This place looks nice inside, but I think it needs a thorough cleaning. It's not bad, but a deep clean could really make it look better. They clean the rooms once a week, which is okay. Sometimes I've seen gross stuff on the walls, and when I told the cleaners, they didn't seem to care. The staff is really good and easy to get along with. They do a good job of keeping us informed about what's going on, whether it's by text, phone, or in person. They're good about fixing things quickly when we bring them up. The food could be better, but they have a good variety. There's a nice, secure garden out back that the residents can enjoy. It's bigger than a lot of other places I've seen. The grounds are really nice, with lots of roses. They also work with VA benefits, which I've found isn't common for most places. I would recommend this place to my family and friends.
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Dave and Marilyn
"Disappointing Stay at Assisted Living Facility"
Right when I stepped inside, I noticed the carpet was bunched up and sticking out almost two inches from the floor. It was so easy to trip over, especially for my family member with dementia. On the day we moved in, another person living there bothered her. The room was a mess too, with clothes and stuff still there from someone else. We tried to turn on the TV, but no luck. And it was super cold in the room. We kept asking the staff to fix it, and they kept saying they’d look into it. It took them three whole days to say it was fixed, but then it got way too hot, and we couldn’t stand it. Overall, it was a really bad time, and we weren’t happy at all. They even had the nerve to say I should bring my parents back after all that. They told us to leave for two weeks, but I said this isn’t a jail. The staff were super nice and tried their best with what they had, but it was clear they didn’t have enough help. In the end, I just can’t say this is a good place to go.
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Anonymous
"Quality Care with Room for Improvement"
I had a great experience with this place. My dad has been living at the Lodge for 3 years now, but recently it became Roseleaf. The caregivers are really nice and helpful. The management is very professional and supports my dad well. They're also friendly. The only issue is there aren't many activities, and I hope they can fix that. They should also paint the front porch. Overall, I think this place is good and would recommend it.
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Anonymous
"Assisted Living Facility Feels Too Clinical for Our Needs"
This place felt too much like a hospital. It's meant for skilled nursing, which isn't what we needed. The folks I talked to were friendly, and the place was tidy.
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Anonymous
"Avoid Larkspur Lodge: Unprofessional staff lacks care and respect"
I truly can't say anything positive about this establishment. You can easily tell that beneath the forced smiles, the employees either don't understand or just simply don't care about the near-constant presence of others. The care teams are impolite, insensitive, and are behaving improperly. I doubt if they even comprehend their actual roles. They are supposed to be a pillar of support for our dear ones but all they see here is a pay stub. There's a complete lack of empathy from the caregivers at Larkspur Lodge. I've personally overheard a worker bragging to another about how she deliberately made a difficult resident wait until the end of the round for using the restroom, which was 3 hours later! Another incident involved a worker shouting extremely offensively at her colleagues during regular meal hours in a common space. Given the situation, this worker should have been fired, but she continues to work here, indicating no punitive action was taken. The majority of the workforce here is clearly lackadaisical, just doing enough to pass the day. The floor managers are a total farce! I would NEVER endorse Larkspur Lodge to ANYONE!!! If you genuinely care for your dear ones, don't even think about Larkspur Lodge as an option!
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Anonymous
"Poor Management, Disregard for Caregivers and Residents in Assisted Living"
I know a lot about this place. The bosses and important staff like the activities director and office manager pretend to be involved with what happens here, but they really aren’t. They hardly ever leave their fancy offices unless they want to bother the caregivers. Lots of people quit working here, and the bosses don’t care about keeping the ones who care about the residents. They fire anyone who speaks up, even if they were great at their job. I’ve seen some really nice caregivers get fired just for standing up for themselves, like when the office manager messes up their paychecks because she doesn’t know how to do her job right. She stays in her office all day, messes up pay, acts smug, and isn’t fit to be in charge. She makes the caregivers feel like they have to do her work, and if they don’t do it right, they get in trouble. The residents don’t always come first, and the good caregivers who speak up get punished. Many caregivers work hard every day, but the bad bosses get all the credit.
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