Sienna at Otay Ranch Senior Living (Opening Fall 2018)
Anonymous
"Care Falls Short at Assisted Living Facility"
They don't provide the care they charge for. I'm searching for a new place for my loved one because of this.
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Christy
"Warm Staff, Beautiful Facility, Smooth Transition"
The workers are super nice and made my dad feel really welcome. It took a little while, like a week or two, to get everything set up, but the staff listened to what we needed and answered our questions. The place is just so pretty!
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Karen
"Better Care Needed at Assisted Living Facility"
My mom stayed at the assisted living facility for only 3 months. During that time, she had to go to the hospital twice and spent 2 weeks in physical therapy. Unfortunately, the staff didn't listen to our concerns or seem to know much about dementia patients. We eventually moved her to a different facility, and now she's doing much better.
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Nona M
"Ivy Park's neglect towards residents; poor hygiene and lazy staff"
I went with my friend to see her mom at Ivy Park at Otay Ranch. While the property looked clean and huge, things were different once we stepped inside the memory care unit. The folks living in there had a foul smell to them. We found my friend's mom sitting in a soaked diaper. To our dismay, the staff were idle, simply sitting around the dining room. A staff member explained they're no longer allowed to sit in the living area where they usually would. My friend's mom has been a resident here for years, and I've never seen her in such poor condition before. She used to be neat and clean. My friend had to ask the caregiver to attend to her mom's needs. Had we not visited, she might have been uncomfortable and wet the entire afternoon. I can't help but think the management either knows about this and neglects or is completely unaware.
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anonymous
"Location Didn't Suit Our Family"
We liked Ivy Park at Otay Ranch. However, it wasn't ideal for our family.
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anonymous
"Difficulty Communicating, Uncertain Due to COVID, 2-Star Rating"
It's been tough talking to them and figuring things out. We're not sure if it's because of COVID or not.
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Anonymous
"Sienna at Otay Ranch: Compassionate and Trustworthy Care"
“While dealing with my mom’s stroke has been challenging, Sienna at Otay Ranch provides excellent care. The staff is kind, attentive, and not pushy. They’re still growing and adapting, recently hiring a new health director. They even got a Hoyer lift for my mom. The care manager handled a recent health issue well. Overall, I trust Sienna’s commitment.”
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