Sunrise of Palo Alto
Anonymous
"Lacking warmth, keep searching."
We toured Ivy Park at Palo Alto. It was alright. Clean, friendly, but lacked warmth. Keep searching.
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Anonymous
"Chose for connections; nice facility, services; team contact challenging."
Chose for connections; nice facility, services; team contact challenging; recommend.
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Anonymous
"Still Waiting for Refund from Sunrise of Palo Alto"
My wife was living at Sunrise of Palo Alto until she passed away. After her passing, the Sunrise facility acknowledged that they owe me $1,173.12. This money is a reimbursement for overpayment after she was no longer living there. I have been trying to get this refund since [date removed]. I've sent many emails, letters, and even made phone calls. Despite all my efforts, I still haven't received anything and they haven't given me any reason why they've failed to return my money!
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Anonymous
"Happy with Grandma's Care and Activities"
I've been really happy with my grandmother's move to this community. They were very helpful during the move-in and made sure we got settled in. I like that it's a smaller place, and my grandma has made some friends. They offer great activities and even have a beauty care team, so my grandma doesn’t have to leave for hair or podiatry services. Overall, I'm very happy with the care my grandmother is getting.
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Anonymous
"Inconsistent Care but Overall Cool Community"
Make sure you know what care you'll get. Some departments are slow to respond. I really like this place; it's awesome! The slow response times are the main worry.
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Anonymous
"Great experience, minor confusion with medical system resolved"
We haven't had any problems with Sunrise of Palo Alto. The only issue was understanding how the medical system works. We moved him from one system to another, which caused some confusion, but we've sorted it out now. Besides that, our experience at this facility has been great.
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Anonymous
"Friendly Staff and Happy Residents"
The staff is really nice and helpful, and the residents seem very happy.
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CB
"Caring Community at Sunrise of Palo Alto"
Sunrise of Palo Alto is great. Everything has been good so far. I picked this place because the people are friendly and get along well. They truly care about the residents, and my mom is doing well.
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A Place For Mom Customer
"Tony's first choice; liked it during the visit."
Tony's first visit; liked it, top choice among candidates.
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A Place For Mom Customer
"Great Staff and Location!"
We really enjoyed the friendly staff, nice facilities, and convenient location.
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