Sunrise of Santa Monica
Maria M
"Ivy Park, Too Loud for Elderly with High Blood Pressure."
I wouldn't suggest Ivy Park for people with high blood pressure or problems with their memory. The place tests its building alarms several times during the day and again every night at 11PM and 5:45AM, and it's super loud. This kind of constant noise is known to mess up sleep, make people more likely to get sick, and mess with their memory. They also ignore local laws about noise and don't respond when you complain about it. (I'll change this if anything ever gets better.)
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W Davis
"Clean, friendly, but needs better meals"
Sunrise feels warm and cozy. It's super clean and looks new. Most of the staff are really friendly. The place is in a handy location. The staff keeps in touch with the family well. The meals could be better. Sometimes they are overcooked, not tasty, or cold. It would be nice if this improved. The soup is very good.
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Jo
"Terrible service at expensive care home; took legal action due to negligence."
The quality of service started deteriorating over time, but it got truly awful when the last director left. For over two months, they didn't give her 5-6 prescribed medications, one of which was for her stroke! Plus, they didn't inform me of this. Despite this, they still charged me a hefty daily/monthly fee specifically for this care. Separate charges were made for incontinence care, yet, too often I found my mother-in-law in an unclean bed. I eventually moved her out and asked for my refundable deposit. The director dodged my calls for two months, clearly trying to hold on to my money. I'm now gearing up to take them to small claims court. Yikes. I hardly ever leave negative reviews, but this situation is really terrible. No one should expect such disrespectful treatment of loved ones, especially from an organization that charges so much.
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M L B
"Tour was helpful, chose different place that felt right."
The tour was good and helpful. We chose another place because it felt right for us.
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anonymous
"Good Place, Not the Right Fit for My Care Needs"
This place is really nice, but it didn’t have the kind of help I needed.
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anonymous
"Good Experience at Assisted Living Facility"
Our family member stayed there briefly for respite care. Overall, it was good. The place was clean, and the staff were really nice and helpful. The food was good too. They had activities, which was nice. At first, we were surprised by the cost, but after checking other places, we found it reasonable.
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Anonymous
"Improvements Needed, But Overall Good"
The dining room service could be better, and they need more staff. Maybe a pastry chef would help improve desserts. Overall, it’s been good.
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Anonymous
"Pleased with care; staff friendly, but may be understaffed."
I have been very pleased with Sunrise of Santa Monica. There is a lady who lives there, whom I have helped for years, and I’m happy to see she’s doing well. The people are very pleasant to work with. All the staff are nice, friendly, and helpful. The only area for improvement might be that they seem a bit understaffed. I’m not sure if that’s true, but that’s how it seems to me. Overall, they do a really great job.
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Anonymous
"Assisted Living Needs Better Promises and Activity Access"
The nurses and staff are really awesome, but there's a problem with the administration. They promise things but don't always follow through, which needs to change. Also, they should make sure everyone can join in on activities. Overall, it's a nice place, and the food is pretty good too.
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Family Member
"Decent but costly, smaller rooms, poor parking options at facility."
This place was nice but cost a lot. It was a few thousand more than where I picked. Also, the rooms were smaller. Parking was tough too. You had to either hunt for metered spots on the street or pay $12 at the lot nearby.
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Anonymous
"Sunrise Assisted Living: Inclusive, but Watch for Extra Charges"
This place, you know, they charge for everything, even basic care. They had lots of extra fees on top of what my mom needed. After I finished adding everything up, the place I picked ended up costing a bit more, but everything was included, so I didn't feel like they were trying to get every penny out of me. Sunrise was a really nice community.
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Anonymous
"Mixed experience with memory care at Sunrise."
My Dad's at Sunrise Memory Care. Friendly staff, needs better night care.
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