Balfour Retirement Community
Anonymous
"Highly Recommended Assisted Living with Caring Staff and Excellent Facilities"
The staff at Balfour Retirement Community are wonderful — they're caring, friendly, and skilled. The facility is super clean, bright, and doesn't smell bad. They do a good job cleaning the rooms, though you need to ask for a thorough bathroom cleaning. They're great at keeping families informed, from the staff to the boss people and even the doctors and dentists. Moving in was easy, and the food is really good, with lots of choices at every meal. The dining room is nice and bright. I think Balfour Retirement Community is a great place and would tell others to check it out.
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Karen
"High-Priced Facility Neglects Patient After Covid Infection"
Our family member didn't have a good stay here at all. She got covid from one of the staff. They just kept her alone in her room and hardly came around. We paid a lot of money because this place is the most costly in town, so we were expecting a lot better treatment.
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Anonymous
"High Earning Supervisors Neglect Residents and Staff"
This spot might seem nice, but it's missing so much. The supervisors pocket too much money. The person in charge doesn't seem to worry about the people living or working here. They're only thinking about the extra cash they pocket.
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Anonymous
"Excellent virtual tour with informative staff; answered all our questions!"
The virtual tour was really informative! We had a lot of questions and [name removed] answered all of them!
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Anonymous
"Beautiful place with great amenities, but a bit pricey"
I really liked this place when we visited. It’s beautiful and has some great amenities. The community is clean, and everyone I met was friendly. It was just a bit pricier than what we were hoping for.
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Anonymous
"Shift in Management at Balfour Leads to Unhappy Customers"
We initially liked Balfour Assisted Living when my parents moved there over 3 years ago. But, things have changed - a corporation bought part of the business. Some of the original employees quit, which was disappointing. The food quality has really plummeted - it seems like they mostly use pre-packaged stuff now, not fresh. The worst issue is the management - they seem disinterested and don't have the needed skills to run the place. Unfortunately, they don't really listen or react to any complaints. I'd avoid choosing Balfour if I were you.
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Should have gone elsewhere!
"Assisted Living Facility Falls Short on Promises and Value"
This place is mainly focused on making money. They promised us a different apartment style but didn't have it when we arrived. They seem to say anything to get your deposit. We ended up settling for a temporary room. Even after six months, they still didn't have our desired apartment type. When they finally did, they charged us $2500 to transfer! We eventually moved out, but they billed us for two extra months of rent after we left. They nickel and dime for every little thing. We paid for internet, but our room was too far from the router to get service. They never fixed it! Overall, we're disgusted with our experience. The food is alright, but the meal plans are overpriced. Two of us couldn't even eat all our meals each month because of the high prices.
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Anonymous
"Pleasant Assisted Living with Surprising Food Quality"
This place is nice for elderly folks. It’s clean, smells good, and the staff, including administration, are friendly. The food surprised me—it’s very good. Overall, I’m pleased.
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Resident
"Friendly Staff and Nice Facilities at Balfour"
I think Balfour does a great job overall. The place itself is really nice, and all the staff are super friendly. This location didn't quite work out for me, but I like Balfour so much that I'm moving to another one of their places in an area I know better.
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Wife
"Not quite right for my husband, despite good care."
The nursing care seemed good at first, but my husband kept getting weaker and more dependent on them. He wasn't happy there. Overall, it's a good program, but it wasn't the right place for him.
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A Place For Mom Customer
"Beautiful Setting, Pricey"
Nice place, but costs a bit much.
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