Assisted Living Facilities

Brookdale Broadmoor

3.8/5.00 - based on 55 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
3/5.00 Published 1 year ago

"Poor Experience at Assisted Living Facility"

We chose this community initially because of the friendly staff, nursing care, and their acceptance of smokers. Everything seemed fine, but we didn’t realize there was a new executive director (ED) in charge. Unfortunately, there have been many changes: high staff turnover, terrible food, not enough staff, and no response to our calls or messages. They haven’t taken good care of my mom, which is very disappointing. I wouldn’t recommend this place unless they fix these issues.

4/5.00 Published 2 years ago

"Caring Staff and Responsive Communication"

This has been a great experience for our family. The staff communicates easily with us, answering our questions promptly and following up. They provide care like medication management, bathing, and dressing assistance.

3/5.00 Published 2 years ago

"Adequate Community with Small Rooms and Aging Environment"

I visited this place and it was alright. The rooms were tiny, and the building seems pretty old.

2/5.00 Published 2 years ago

"Disappointing Assisted Living Experience at Brookdale Broadmoor"

Brookdale Broadmoor isn't a good choice for anyone I care about. It wasn't clean and looked old. During the tour, the guide showed us a spot where patients sat near a fireplace. They pointed out a small refrigerator, calling it a snack bar, but it only had an old cheese sandwich inside. Overall, we really didn't like it there.

4/5.00 Published 2 years ago

"Positive Visit to Assisted Living"

Our family visited an assisted living facility in person, and our overall experience was positive. We liked everything we saw and found the staff friendly.

1/5.00 Published 2 years ago

"Unprofessional Staff and Poor Atmosphere at Brookdale Broadmoor"

I wouldn't suggest Brookdale Broadmoor to anyone. I didn't even finish the tour because of how I was treated. I was waiting for our scheduled appointment when the lady called me. She said she'd be late because she still had laundry to do, needed to finish her hair, and had to stop for gas. This, even though I was already there. I felt it was really unprofessional. Plus, I usually trust my gut when I step into a place, and sadly, this place didn't give me a good feeling at all.

3/5.00 Published 3 years ago

"Large Facility Lacked Personal Touch for Loved One"

This place was okay, but it didn't feel cozy enough for our family member. It's too big, and we worried she'd be overlooked.

4/5.00 Published 3 years ago

"Mixed Feelings at Brookdale Broadmoor"

We visited Brookdale Broadmoor, and it looked nice. The person who guided us was friendly. However, there weren't many residents or staff around, so interaction was limited. It didn't feel the same as another facility.

4/5.00 Published 3 years ago

"Virtual tour impressed despite lockdown."

Our family took a virtual tour of Brookdale during a lockdown. The gentlemen who guided us did an excellent job, considering the circumstances.

4/5.00 Published 3 years ago

"Nice Tour, but Too Big for Comfort"

Brookdale Broadmoor was too big for me. Because it was so large, I worried my loved one might not get the care she needed. But the man who gave the tour was really nice.

4/5.00 Published 3 years ago

"Virtual Tour Experience"

Our family had a nice virtual tour. The worker used a phone to show us around, and the communication was helpful. .

2/5.00 Published 3 years ago

"Assisted Living Facility Falls Short on Care and Refunds"

Our family faced challenges with our loved one's care. They stayed briefly, but we weren't refunded. I think they didn't get proper care. The community was hesitant about transferring or readmitting them. The memory care unit didn't have enough staff for all residents. We were asked to hire extra help for our loved one.

3/5.00 Published 4 years ago

"Friendly Nurses, Communication Issues with Executives, Recommended Assisted Living"

The nurses are nice and helpful when I call. Had some issues with talking to the bosses. I think Brookdale Broadmoor is good. They really try to take care of everyone.

0.5/5.00 Published 4 years ago

"Delayed Prescription Service Risks Resident Health"

This assisted living place takes forever to give out medicines! They even do that with important stuff like antibiotics. If there's no one to put it in their system, the folks living here could be waiting around for days! This not only makes sick people sicker, but it also puts everyone else they talk to in danger!

4/5.00 Published 5 years ago

"A Clean Facility with Drawbacks"

We visited the assisted living facility, which also has a memory care community. The place was clean and the staff we met were friendly. They provided pricing for each suite style, all located on one floor. However, the facility wasn’t secured until around nine at night, and residents could sign out and leave as they pleased. The cost of the suites was high, even with VA assistance. The main downside: it’s a 30 to 40-minute drive from the south end of town, making it inconvenient for family visits.

4.5/5.00 Published 5 years ago

"Extraordinary staff, delicious food, and attentive care."

I want to express my gratitude to the director. She is always available to talk and often visits the Memory Care building to give hugs and check on each resident. She is extraordinary. The chefs are fabulous, and the food is delicious and well-presented. The soups should win an award. Every meal is so good—I know because I sometimes eat with my husband, so I speak from experience. I appreciate how they go the extra mile to offer something everyone will like. Housekeeping does a great job keeping my husband's room clean and responds quickly if there's an accident. I love how the staff quickly learn residents' names and connect with them as their stay continues. I feel very comfortable having my loved one there.

5/5.00 Published 7 years ago

"Amazing Care and Activities for Mom!"

Brookdale Broadmoor has been excellent. My mom is getting great care, and they’re really helping her a lot. The staff has been wonderful, and my mom loves the food. The place is very clean and well-kept. They also have many activities like live music, movies, and games. It’s not the cheapest option, but it has everything my mom needs, so I believe it’s worth it.

5/5.00 Published 7 years ago

"Great place for mom’s care!"

We visited this community for my mom's care. We really liked the environment and the staff. They offer a lot of tasty meals, and the activities would help keep my mom active when she can. We recommend that families check out this community for their loved ones' care.

3/5.00 Published 7 years ago

"Needed More than Niceness: Care Missed the Mark"

My family member briefly lived in this care home, but we had to move him out because they weren't able to meet his needs as promised during our initial move-in discussion. I ended up having to employ a night nurse to make sure he was alright during the night since they couldn't attend to that. They also failed to monitor his daily medication, which was a big concern. The staff were nice though, but overall, it just didn't end up being the best choice for us.

5/5.00 Published 7 years ago

"Community for great care!"

We really like this community for its good care. The staff is nice and respectful. The menu has a lot of healthy meals. The community is clean and has a nice environment. The activities are very helpful for her to join. We highly recommend this community for its good care and value for families looking for a place for their loved ones.

0.5/5.00 Published 7 years ago

"Subpar Service and Overpriced Memory Care"

Ridiculously overpriced with terrible memory care services. The staff are indifferently untuned to the needs of their residents, not to mention excessively loud, and are not respectful towards visiting family members. They lack good communication skills. There is an abundance of other establishments in Colorado Springs that outshine this place, so I highly recommend checking them out. A word of caution: they are known to observe family members covertly without involving them much in any activities or decisions. This facility is truly subpar.

1/5.00 Published 7 years ago

"Horribly slow service at Brookdale Broadmoore!"

I'd say giving Broadmoore Brookdale even a single star is kind. The biggest issue when my mom stayed there was their terrible communication. They seriously need to step it up! It took two and a half months just to mend my mom's door lock so she could feel safe sleeping at night. I wish we could have gotten my mom out of that place way sooner.

2.5/5.00 Published 7 years ago

"Grandma Unhappy: Poor Staff Interaction and Bad Communication."

My family member just isn't happy at this place; she tells me all the time that the people working there aren't friendly. They don't encourage her to spend time with the other residents or check in on her enough. She's part of the memory care program, so she often forgets to go to all their activities without some reminders. Communication is the toughest struggle for us. I can't reach anyone when I call and they won't call me back! I can't tell you how many messages I've left that were supposed to be returned months ago, but still haven't been. It really hasn't been a positive experience.

5/5.00 Published 7 years ago

"Great care for my mom"

I really like this place for my mom’s care. The staff is friendly and takes good care of her. She seems happy with the meals. They offer activities, and she’s trying to join in with the other residents. It’s nice to know she’s well cared for. I highly recommend this place to other families for the great value and care.

4/5.00 Published 7 years ago

"“Brookdale: Finding the Perfect Match for Your Loved Ones”"

I went on a tour of an assisted living facility, and the staff were really nice and helpful. They gave me useful information and made me feel comfortable. It didn’t feel like a sales pitch. I learned that Brookdale properties offer different levels of care, and they can help you find the best fit for your parents.

5/5.00 Published 7 years ago

"A great place for family care"

We visited this community for a family member's care. The staff was very helpful and caring. They provide a good variety of meals. The community is clean and well-maintained. We liked the activities available. Families would appreciate care here for their loved ones.

4/5.00 Published 7 years ago

"Great Tour, Large Community, Prefer Smaller, Intimate Setting"

The tour at this place was awesome. The people who work there showed us all the cool stuff like activities, places to live, and rooms we could use. Everything was nice and the staff were really good at what they do. The only thing is, it's really big and we wanted something smaller and cozier.

4/5.00 Published 8 years ago

"Friendly, caring staff; short stay, satisfied service."

My loved one had a short stay, but staff impressed.

4/5.00 Published 8 years ago

"I liked the caring staff; communication needed improvement."

Had issues with care services, communication needed improvement. Caring staff.

4.5/5.00 Published 8 years ago

"Kind and Supportive Staff During Difficult Time"

Things are going okay. My husband is now in hospice. I had some worries, but I’m really happy overall. The staff genuinely cares. Although his move to hospice was a big shock, the staff has been very kind and supportive.

4/5.00 Published 9 years ago

"Residents Engaged, Outdoor Activities Needed"

I believe they really try to keep the people living there involved. I'm talking about the other folks since my Father-In-Law isn't very active. It might be nice if they had more things to do outside.

4/5.00 Published 9 years ago

"Kind staff that really cared for Mom."

They do many things well. Kind staff, despite turnover.

3.5/5.00 Published 9 years ago

"Not Our Favorite"

We tried this place first. It was okay, but now she’s back home with me. Not our favorite.

4/5.00 Published 9 years ago

"They are good to mom."

Smaller size, know staff and residents better, good to mom.

4/5.00 Published 9 years ago

"Could Use More Staff and Cleaner Rooms"

Overall, the assisted living facility was pretty good. The common areas were clean, but the individual rooms needed more attention. It would be better if they had more staff.

4/5.00 Published 9 years ago

"They Collaborate With Us"

We've discussed a few things about my mom's care, like what she needs and doesn't need, and what they're charging her for. As long as they're open to discussion and nothing is fixed, we're satisfied."

4/5.00 Published 9 years ago

"Appreciated Their Treatment and Efforts"

We were planning to go here, but it didn't work out for us. Even so, I really liked how they treated me while we were trying to figure things out.

5/5.00 Published 9 years ago

"Happy with the care they’re providing"

Everything is going pretty well. I’m pleased with what they’re doing. It’s an Alzheimer’s unit, so things could be a bit smoother or tidier, but I think they’re doing a good job.

4/5.00 Published 9 years ago

"Nice Facility, Cost Concerns"

This place is really nice. But I worry I might have to relocate my mom if I can't afford it later.

2.5/5.00 Published 10 years ago

"Needed Improvement at Brookdale Broadmoor"

I moved my wife into Brookdale Broadmoor and while she was only there for a little bit, we ran into some problems. Multiple times, my wife's clothes got dirty and from what I saw, it didn't seem like they took great care of her. The folks at the place were nice, but it's basically their job to be nice to people. When it really mattered -- when they had to actually take care of her -- I think they should have been better. On top of that, we had some troubles talking with the staff. It wasn't all bad, but they need to get better at a few things.

3.5/5.00 Published 10 years ago

"Mixed feelings on Emeritus care, lacking in some key areas."

My wife didn't like Emeritus; it was very different from her old place in Iowa. They missed a few things that mattered to us. First, they didn't have a call button residents could wear to ask for help whenever they needed it. Also, there weren't enough staff around when someone needed help, so sometimes we had to go find them ourselves. This was a big problem because it meant residents didn't know when they'd get help. Sometimes, help didn't come until a family member found someone to assist. The staff were nice and caring, especially when my wife passed away. However, some of the staff who gave out medications seemed stressed and not so friendly. For example, when my wife needed a pain pill, she'd sometimes get ignored or told to wait until a certain time, even if she was in pain. The way they served food was okay, and the food was usually good. But when my wife wanted to eat in her room, it didn't always go smoothly. They didn't always bring everything she needed, like silverware or dessert. I asked for a table for her, and they gave us one, but I think it should've been standard for everyone eating in their room. The day after my wife died, I went to get her things from Emeritus. A resident who had been nice to my wife asked about her. When I told her my wife had passed away, she was really upset because no one had told her or the other residents. She went back to her room crying instead of going to lunch. I think they should've told everyone quickly when someone passes away, especially since elderly people might have a hard time with that news. The head nurse was helpful and got us an interview with hospice. She knew a lot and was good at her job. The nurse who gave my wife her medications during the day was also skilled and never let her stress show.

5/5.00 Published 10 years ago

"We loved them!"

We loved them! I would give the staff a 7 out of 5 if I could. They keep the place really clean and worked great with us. They offered more activities than just bingo, which was nice. The food is about a 4 out of 5. Overall, they've been absolutely fantastic, even helping us with the VA paperwork. Since moving in, he’s doing much better and has even gained weight. It’s been amazing!

5/5.00 Published 10 years ago

"Wonderful staff and a homey feel!"

The staff here is wonderful, and it feels like family. The food is okay, but not amazing. Some days my loved one says it’s really good, though they do serve too many green beans.

5/5.00 Published 10 years ago

"It would work for me!"

I would choose this place for myself if I needed help. It’s very clean, and the staff is super friendly and helpful. They offer good value for the money. We’re really happy with the care services. Emeritus has great activities!

5/5.00 Published 10 years ago

"A great choice for a picky loved one!"

Here’s the rewritten review: "When looking for a place for our mom, she was very picky, and we tried to meet her needs. The issue was that she was never satisfied and always found something wrong. We visited about four other places, but she complained about all of them. Although those places had their issues, we weren't happy with them. Since coming to Emeritus at the Broadmoor, our mom has had a much better experience. Even though she still complains, she seems much happier here than anywhere else. Some days are still tough, but the staff keeps us updated if any problems come up. Overall, we are very pleased with the staff, the care, and the services she receives. The staff who handle her are like saints! Thank you so much!

3.5/5.00 Published 10 years ago

"Good Community, Still Perfecting"

I’d say this place is pretty good overall. They’re working out a few small problems. When I visit, she’s taken care of really well by most folks there. I’d tell others to think about this spot for their loved ones, but like all places for older folks, you need to keep an eye out. It’s sad some people are alone; they deserve attention too. Staying on top of things is key. We’re pleased and plan to keep her here.

4.5/5.00 Published 11 years ago

"Wonderful Staff Make All the Difference at This Facility"

The staff is incredibly helpful and kind. They go out of their way to assist my mom, especially when she needs extra support. I really don’t know what we’d do without them.

5/5.00 Published 11 years ago

"Great Community with Friendly Staff and Fun Activities!"

When I visited, there were lots of activities happening. The community is really impressive. The staff is very friendly and cares about the residents. They work hard to keep everyone engaged in different activities. They always communicate well and keep us updated on any changes. They are very accommodating for us. We are really happy with them and would recommend them to anyone.

5/5.00 Published 11 years ago

"Wonderful Community with Great Staff and Good Food"

This community is really close to me, so I can visit my husband easily. The staff is what really makes this place special. They are super friendly and helpful. They even allow pets, and I thought about getting a cat for my husband, but I’m not sure if he can take care of one. The food is really tasty, and it’s served right at your table. They offer two choices, and when you decide, they bring it to you. Every time I visit, I feel very welcomed. I would recommend this community to anyone.

4/5.00 Published 11 years ago

"Wonderful Place with Helpful Staff"

We really liked this place a lot! The staff was super nice and they did a really good job answering all our questions.

4/5.00 Published 11 years ago

"Top Choice for Assisted Living!"

This place was our favorite. The staff and company had the most helpful resources. The rooms were a good size and didn't cost too much.

3/5.00 Published 12 years ago

"Good Place, Love One-story Setup, Future Expense may be High"

Good place, love the one-story setup, but it'll be expensive in the future.

5/5.00 Published 12 years ago

"Impressive Staff Knowledge and Exciting Dementia Care Program"

We were really impressed with how much the staff knows about the residents. As we walked through the halls, they greeted everyone by name and understood their needs. We are especially excited about the dementia care program they offer!

Brookdale Broadmoor

Address
615 Southpointe Court
Colorado Springs, CO - 80906

Website

Email

Telephone
(719) 579-5000

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