Assisted Living Facilities

Northglenn Heights

3.9/5.00 - based on 72 reviews
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4/5.00 Published 1 year ago

"Great Assisted Living in the Northern Suburbs"

The location is perfect if you live in the northern suburbs. It's a good place to look into. It seemed like a quality place at a good price.

3/5.00 Published 1 year ago

"Mixed experience at assisted living facility: understaffed, communication issues, decent meals."

Most of the workers were helpful, but it seemed like they didn't have enough people. The room was clean, but I don't think they changed the bedding often enough. I decided to handle that myself. Communication was okay. They let us know when there were problems, but they didn't always call the right family member. Sometimes they called my sister who lives far away, which meant we didn't get important information right away. The food was good. Overall, it's an okay place for a fair price. One big problem was that they kept losing my mom's clothes. We got used to it and were glad they at least had clean clothes for her, even if they weren't hers. They also lost her wheelchair, and we never found it. They gave us a replacement, but it wasn't as good. It was heavy and hard to fold, which was frustrating.

4/5.00 Published 1 year ago

"Dated Rooms and Disorganized Staff"

Our family went on an in-person tour and it was alright, but the place felt very corporate. When we got there, we were ignored for a few minutes, and the staff at the front desk were not friendly at all. They seemed very disorganized and chaotic, which didn't help. The common areas were okay, but the rooms were really old-fashioned. The fridge in the room looked like it was from the late 80s or early 90s – it was a tacky brown color. The room we saw was their respite room, which was supposed to be "nice," but it felt dingy.

4/5.00 Published 1 year ago

"Assisted Living Facility Review: Mixed Experience with Recent Changes"

When I first visited, everyone was friendly and helpful. The apartment I chose for mom is lovely. They've made many recent changes with new staff coming in and old ones leaving. I'm not sure if all these changes are good because the older staff members were really helpful. The price increase surprised me, though. It feels unfair since moving isn't easy. I have another loved one here under Medicaid. Recently, he found a notice on his door saying they won't accept Medicaid anymore because Medicaid dropped them. It's unclear why, but he might have to move by March or apply for a different program. These issues are concerning.

1/5.00 Published 3 years ago

"Assisted living place lacks private rooms"

Deal-breaker: They don't offer single-occupancy rooms.

3/5.00 Published 3 years ago

"Assisted Living Experience Falls Short, Communication Needs Improvement"

We were new here and didn't know what to expect. But some things we hoped for weren't there. Talking to the staff about our family's needs could be better.

4/5.00 Published 4 years ago

"Ideal Choice for Both Parents Despite Location Challenges"

I think this place is perfect for both my parents. The location isn't great, but it works for us.

4/5.00 Published 4 years ago

"Nice Assisted Living Facility with Good Activities and Pet Friendly"

This is a nice, well-organized place. It has 125 assisted living apartments that are well appointed, but the studios are quite small. The residents seem older and more feeble than in other places. The facility itself is older but clean. Activities are good. Personal transportation costs extra, but there's a shuttle for shopping. A one-bedroom apartment costs $4,000. My friend would need to use VA services for catheter care. The first level of assistance costs an additional $300 and includes medical and activity reminders. For help with transfers and being taken to activities, it's $400 more. The grounds are nice but not large or fancy. The surrounding city area is a bit grungy. It's pet-friendly. My friend says 35% of the residents are men and quite a few are veterans. One lady I met has been there 21 years and likes it very much. There are no stoves in the assisted living apartments.

3/5.00 Published 5 years ago

"Mixed feelings about dated assisted living in Northglenn area."

The place was nice but seemed older than our top picks. We had a meal there, it was okay, but the menu didn't offer many options. When we walked in, there was a faint smell like a hospital. We prefer the areas around more. Plus, it's more expensive, which is nicer.

2/5.00 Published 5 years ago

"Assisted Living Facility Review"

Staff change a lot. No bus for errands. Food's bad.

4/5.00 Published 5 years ago

"Caring Staff Makes Tough Transition Easier"

I moved my husband to Northglenn Heights in December. It has been hard for him, but the people there have done everything to make him comfortable and feel welcome. I like this place.

3/5.00 Published 5 years ago

"Understaffed Memory Care Facility Needs Improvement"

Right now, things are okay for my parent. But the memory care facility seems to have too few staff, and some of them need more training to take care of our loved ones. Communication among the staff is confusing, and the memory care side could be cleaner. There's not enough daily activity for the people there. When the weather is nice, they should get outside for fresh air and sun. Most of the staff is friendly, but a few need better training in elderly care and professionalism.

5/5.00 Published 6 years ago

"Friendly and Safe Place for Your Loved One"

Mreview: Myhas been in assisted living and now memory care for about two and a half years. I visit often and always find the staff friendly, helpful, and attentive. They have many activities, but some residents can't join because of their condition. The place is almost always clean. My friend seems happy here, and the staff is great. I am always greeted sincerely. It's a good, safe place for your loved one.

3/5.00 Published 6 years ago

"Needs Improvement in Care and Food Quality"

Northglenn Heights has mostly attentive caregivers, but the quality of the meals and some staff behavior need improvement.

3/5.00 Published 6 years ago

"A Mediocre Experience at Northglenn Heights"

Northglenn Heights: A Mixed Bag" 1. I've noticed that most of the staff are really focused and engaged. 2. However, there's one girl who works with the maps - I'm not happy with her. She's aloof, always on her phone acting unprofessional, and she doesn't seem to be taking her job seriously. One time I overheard her using foul language in her office. 3. The food here is not exactly great. I'm sympathetic to the fact that the chefs are probably dealing with budget constraints, yet the meals are generally flavorless, with very little meat content. It's rare to see a full piece of chicken or meat, like a leg or steak, in the meals served here.

4.5/5.00 Published 6 years ago

"Incredible Director and Staff in Memory Care!"

Our mom started in Northglenn Heights' Assisted Living and later moved to their Memory Care. The staff has always been friendly and caring. Sure, there are times when they're understaffed, communication isn't perfect, and laundry or housekeeping can be late. But the real care they give makes it easy to overlook these issues. Since moving to Memory Care, we've been amazed by the attentiveness and support from the Memory Care Director, [name removed], and his staff. They helped our mom a lot during her transition. Their support has helped her settle in comfortably. We feel at peace knowing she has these wonderful, loving people caring for her. We highly recommend Northglenn Heights and can't say enough good things about!We're very grateful!

5/5.00 Published 6 years ago

"Perfect Place, Just Too Far"

This place is perfect, but it's just too far for us.

3.5/5.00 Published 7 years ago

"Improving Assisted Living: Responsive Staff, Good Food, Fun Activities"

When my grandma first came here, it was kinda rough. We had to ask for some things to be fixed that seemed dangerous, and it took calling the big bosses to sort it out. Plus, for the first two weeks, nobody cleaned her room, but now they're doing better. They're making lots of improvements. One of the caregivers is super helpful to my grandma. The food is tasty, and they have fun activities like music events. Also, there's a nice courtyard.

4/5.00 Published 7 years ago

"A Great Experience!"

My mom recently moved into this community, and we're really happy with how things are going for her. The staff has been kind, and I feel good about the care she's receiving. She hasn't had any complaints about the meals the chef prepares during mealtime, and she's starting to enjoy the activities they offer throughout the week. Overall, we're pleased with this experience and would recommend it to anyone interested.

5/5.00 Published 7 years ago

"Friendly and Caring Community"

Northglenn Heights is a really beautiful place. The staff is super friendly, caring, and always pays attention to her needs. The atmosphere is warm and welcoming, and they are always nice to our family when we visit. It's very clean, and her room is always kept tidy. I haven't had the chance to eat there with my mom yet, but she says the food is good. There are lots of activities for the residents, and the staff encourages everyone to join in. My mom is still getting used to the place, so she hasn't participated yet. But her sister lives there too, so she has someone she knows, and she was allowed to bring her dog for company. They have nice walkways and benches to enjoy the beautiful landscaping. We would definitely recommend this place to friends and family.

4/5.00 Published 7 years ago

"Dad Settles into New Home with Art and Friendly Staff"

My dad is happy and the staff did a great job helping us move him in. He really likes the artwork on the walls; there are so many around the community. The big windows have chairs next to them, and my dad enjoys sitting by them and looking outside. During meal times, he sits with different residents and gets to know them. He loves going downstairs to sit on the benches outside in the front area and chat with other residents. The staff has been good so far. The lady who cleans is very nice whenever we get a chance to talk to her. They do need to do some upgrading, which I hear they will be doing with the carpeting and other things.

4/5.00 Published 7 years ago

"Friendly Staff and Amenities!"

I don't have any complaints about our visit to this place with my mom. The staff arrived on time for our appointment and patiently answered all my questions. I really liked the open floor plan and the great amenities they offer to residents. Unfortunately, it just wasn't the right fit for her in the end.

5/5.00 Published 7 years ago

"Wonderful and caring community"

Northglenn Heights is perfect for both my mother and my aunt. It offers more than the other places we visited, with more chances for them to meet new people. There are fun activities, and they have a ground floor with a community courtyard. The staff is friendly and caring. Overall, I highly recommend Northglenn Heights to anyone looking for assisted living for their loved ones.

4/5.00 Published 7 years ago

"Ideal Location for Family Visits"

My mom is doing great here! We chose this place because it's closer for us to visit. Now, she has more family dropping by. She's doing physical therapy and adapting well. The food could be improved by having less processed stuff and more options. The place stays clean, and the staff keeps us updated. I'd suggest this community to my family and friends.

4/5.00 Published 7 years ago

"Overall, things are going well at this assisted living community."

This place takes good care of my husband. The workers are always paying attention and making sure he's okay. But, I'm not happy about how often the bosses change because it makes it hard to get the info I need. The food is tasty and they have lots of choices. My husband's been joining in on activities and outings, which is great. The place is clean too. I'd tell others to check it out.

2/5.00 Published 7 years ago

"Disappointing Tour: Poor Memory Care Environment"

I visited this place while seeking a home for my mom. The memory care unit was not a pleasant space. It had multiple people grouped together with nothing to do. I wouldn't suggest it to anyone.

2.5/5.00 Published 7 years ago

"No Longer Worth Your Wait: Northglenn Heights Assisted Living's Decline"

Unfortunately, things have gotten worse since then. The medication system is disorganized and unreliable; they typically are never punctual with distribution. Requesting extra medication takes a couple of tries and other times, it doesn't arrive at all. Communication is difficult because some staff members do not speak or understand English well. The food quality is inconsistent, mostly subpar. It's just average if that. There's been a high staff turnover, with many long-term employees leaving the facility. Northglenn Heights once had an excellent reputation; a long waiting list to get in and no need for special promotions. That's not the case anymore. They're now offering deals to attract new residents. It's upsetting to experience this decline in quality and service over the last year.

5/5.00 Published 7 years ago

"Great care and value for Mom!"

I really like this community for my mom. The value is good, and the other residents seem happy. They take care of her needs well. She is doing great here because of the wonderful care. I recommend this place for both the care and the value for a loved one.

4/5.00 Published 7 years ago

"Caring Community for Loved Ones"

I visited this community. The staff were friendly and answered my care-related questions. They offered enjoyable activities, and the meals looked appealing. Families seeking a happy place should consider it.

0.5/5.00 Published 7 years ago

"Assisted Living Facility Not Worth the High Price"

This place seems nice when they're trying to get your business. They promise they can drive your family member to their doctor appointments on Tuesday and Thursday. But the truth is, their driver leaves at 1pm and they always seem too busy to help. I gave them my grandmother's medicine, but they didn't give it to her and didn't even tell me. They've been messing up her medicine for two weeks! The food is super boring and they wake my grandmother up at 5am, but breakfast isn't until 8am. We asked for an emergency button and didn't get one for two weeks. We pay over $4600 a month. What are we paying for? Boring food, being woken up too early, messed up medicine, and no rides to doctor appointments. My advice? Find somewhere better for your family.

1/5.00 Published 7 years ago

""Displeasure Over Mom's Poor Memory Care Treatment""

My mom's living conditions at this memory care facility are unacceptable. I constantly find out that her clothes and stuff are stolen. She mostly must endure wearing unclean diapers and clothes that aren't hers. My attempts to enhance her living space are futile; whatever I bring goes missing mysteriously. Poignantly, she's exposed to the intrusion of other residents, including men, who wander in and out of her room. The place is clearly not making her happy, so I'm seeking a better place with quality services for her. The staff claim that all facilities for memory care have the same issues, but I've discovered that's not the case. Not once have I visited Mom without having to bathe her, change her bedding, or find her own clothes!

4/5.00 Published 7 years ago

"Caring Community"

I took a pleasant tour of this community. The tour guide was friendly and kind, and they answered my questions. The place looked well taken care of, with everything nice and clean. They treated my family and me very kindly.

3.5/5.00 Published 8 years ago

"Small Community!"

The Northglenn Heights didn't meet our upscale expectations. The room for my loved one was quite small, but the staff was friendly and answered all our questions.

5/5.00 Published 8 years ago

"Short stay, but very good experience."

Our time here was short, but it was a pleasant one. The staff was kind and really helpful during the move-in process. From what I saw, the facility was well-maintained and everything looked clean. It was a brief stay, but this is a great community.

4/5.00 Published 8 years ago

"Confident in Their Care"

They’re doing their best to take care of my mom, and I’m happy with everything they’ve done for us. The staff is great—helpful and kind. Mom enjoys the meals; the food is good. The other residents are friendly and welcoming. She’s adjusted well, and I know she’s safe. They’re very accommodating. I’m confident she’s in good hands.

5/5.00 Published 8 years ago

"Professional and Caring Staff"

My aunt is doing great at Northglenn Heights. She has adjusted well to the community. The place is clean, smells nice, and her room is always tidy. She enjoys the food, though she thinks the portions are a bit small. She joins in all the activities, so she's always busy and active. The staff here are very professional and take good care of my aunt.

5/5.00 Published 8 years ago

"Great place for Mom!"

My mother is doing well at Northglenn Heights. I’m glad we chose this place for her. It’s been a great community, and the staff is very nice and helpful. The place looks great, and it’s always clean. I would recommend this nice community.

5/5.00 Published 8 years ago

"Absolutely Wonderful!"

Things are going great at Northglenn Heights for my mother. She loves it here and has adjusted well after moving into the community. The food I’ve had there has been really good. My mother has also joined new activities and made some friends. They made this process easy, and all the information they provided has been helpful. They assist with everything. It’s been a wonderful welcome into the community.

4/5.00 Published 8 years ago

"Food Is Acceptable"

The activities seem fine based on what we've observed. Unfortunately, my mother hasn't been able to join in due to her illness. She's only been there for a few weeks. As for the food, it appears to be okay.

5/5.00 Published 8 years ago

"Mom's really happy here!"

My mom's been here a few weeks, and she's really happy. The food is great, the staff is friendly, and the grounds are well-kept. It's a very nice place.

4/5.00 Published 9 years ago

"Exceptional Care for Mom"

They do a great job in everything they do. My Mom receives excellent care, and they go the extra mile for all the residents. For example, with Halloween approaching, the facility provides candy for the residents to give out to kids. It's a wonderful place, and my Mom truly enjoys it.

3.5/5.00 Published 9 years ago

"Need more staff members"

Some staff members are helpful, while others aren't. The quality of care services varies. To improve, they need additional staff members. When someone falls or calls in sick, there should be enough people to cover. Unfortunately, they are often short-staffed.

4/5.00 Published 9 years ago

"Impressive Care Facility"

This place is pretty awesome. I haven't been here long, but the staff are really nice and do their jobs well. They have fun activities and the food is surprisingly good.

3/5.00 Published 9 years ago

"Needs More Healthy Food, but Staff Does Well"

The people working here are nice and pay attention well. They should give out more new fruits and veggies. Considering what they have to work with, they're doing pretty good!

5/5.00 Published 9 years ago

"Mom Loves Her New Home"

My mom’s experience has been great. She didn’t want to go to assisted living at first, but they made her feel so comfortable that she loves it now.

4/5.00 Published 9 years ago

"Mom Thrives Here"

I'm pretty happy with the assisted living facility. My mom seems very happy here. There are more things to do, but the only minor issue is that sometimes they don't follow through when she asks for something. Other than that, I'm very pleased. It's great to see my mom happy. It would be nice to have a different menu, and if someone could verbally explain the options to her, that would be helpful. Overall, it's been a big relief for me.

5/5.00 Published 9 years ago

"Great Community with Helpful Staff"

I found Northgleen Heights to be a lively community with great staff. It was the only place in the area that accepted Medicaid, and it was really helpful and resourceful.

4.5/5.00 Published 9 years ago

"Going Very Well!"

Northglenn Heights is doing great! My loved ones have only shared positive things. The staff is friendly, especially the sweet nurses. The facility is clean and well-maintained, and they truly care for the residents.

5/5.00 Published 9 years ago

"Friendly and welcoming staff!"

Our loved one hasn't been here long, but so far, they've made a great first impression! The place is beautiful, always clean, and well taken care of. The staff is really friendly and helpful. They went out of their way to make sure Mom felt settled and comfortable!

5/5.00 Published 9 years ago

"Awesome Place with Great Service"

It's awesome, they are doing a great job.

4/5.00 Published 9 years ago

"Happy Staff, Uninterested Residents"

The workers are super nice and always pay attention. Even though there are fun things to do, my folks decide not to join in.

5/5.00 Published 10 years ago

"Great place with caring, helpful staff!"

We're really happy with how things are at Northglenn Heights! My loved one is in their memory care unit, and the staff is great! They are kind, attentive, friendly, and always ready to help. We highly recommend them!

4/5.00 Published 10 years ago

"Welcoming and comfortable assisted living for loved ones in Northglenn."

I figured this place would be great for my family member.

0.5/5.00 Published 10 years ago

"Terrible Communication and Care at Northglenn Yields a Horrifying Death"

My mom's stay at Northglenn lasted just a month until she passed away. Her health declined fast while she was there. A couple of caretakers were really kind, but her final days were dreadful. The communication between Northglenn and St. Anthony Hospice was close to null. I often found my mom lying in her own urine during those last weeks. I had asked for mushy food trays her last week, and yet, on her death day, I found hard food in her room. They promised she'd get her morphine and lorazepam the last night, or that they'd call me if it didn't arrive, but none of this happened. On her last day, the communication was so poor that two aides tried to get my brother to take her outside in a wheelchair. There were other inexcusable actions that happened. When I requested for my mom's care records for the last four days of her life, I was disregarded. My mom's death was horrifying, part of which I attribute to Northglenn's incompetence.

5/5.00 Published 10 years ago

"All around fantastic care!"

I love everything about this place! My mom's been here for almost two months now, and they've been so helpful in every way. From a new resident's view, they've been super accommodating. I'm really happy we chose this place for her.

4/5.00 Published 10 years ago

"Lovely Place for Mom"

My mom's been here for only two months, but it's great! She likes the food and the staff. Picking a senior home is tough, but Northglenn made it easier. The staff is super friendly and helpful. Whenever I had questions, they answered them well.

4/5.00 Published 10 years ago

"Very impressed with Kaitlyn Robles, liked facility location."

Very impressed with Kaitlyn Robles, answered all concerns. Liked facility, small closet, unsure about window AC. Liked location.

4/5.00 Published 10 years ago

"Assisted Living Welcomes Medicaid After Two Years of Private Payment"

This place starts taking Medicaid payments after you've been paying privately for two years. They give you bedroom furniture, and the facility is okay. They also help you look into military benefits.

4.5/5.00 Published 10 years ago

"Northglenn Heights Was the Perfect Choice for My Mother"

I am really happy we chose Northglenn Heights for my mom. The staff is super friendly and always willing to help. It took a couple of weeks to get everyone adjusted, but it was worth it. My mom loves the food. She’s never had any complaints about it. The other residents are friendly and nice to chat with. The apartments are roomy and have their own temperature controls. Laundry and cleaning are included in the monthly fee. The place is very clean and doesn’t have the bad smells that other places have. I like walking into the lobby and seeing everyone smiling and having a good time. Choosing Northglenn Heights was the best decision for my mom.

4/5.00 Published 10 years ago

"Facility Needs Improvement"

Getting our first shower took a whole 10 days. We had to pay for grab bars and a raised toilet, and then pay again to have them installed. These things should have been in place long before we arrived.

2/5.00 Published 10 years ago

"Staff Too Focused on Sales, Lacks Proper Dementia Care"

The staff are really good at selling their plans to keep you there, but they fail when it comes to providing care. They say they can't find the time to help my mom walk around. Instead, they tell me to hire someone else to do it! Too often, it seems like my mom is wearing dirty clothes and doesn't smell clean. Their excuse is that she doesn't want to shower or accept their help. Clearly, they lack the ability to properly work with dementia patients and convince them to accept their help. The nursing staff, who only handle administrative tasks, aren't ready to meet my mom's needs and they always say they don't have enough staff to care for her properly. I'm left wondering what we're paying for.

3/5.00 Published 11 years ago

"Great-toured Facility, Not as Fancy, Love Courtyard-Facing Rooms"

The boss led us on the tour and did a great job. There's a beautiful outdoor square space. The place is clean, but not as good-looking as some other ones we've visited. My favorite part was that the ground-floor rooms lead right into the outdoor square space.

4/5.00 Published 11 years ago

"Beautiful, flexible, but maybe too big. Enthusiastic director."

Gorgeous place, flexible, perhaps too big. Enthusiastic director. Kitchen, extras.

3/5.00 Published 11 years ago

"Friendly Leader, Rushed Tour, Clean Facility"

The leader was really friendly and welcoming. However, the tour felt a bit hurried. The facility was tidy and didn't smell bad.

5/5.00 Published 11 years ago

"Liked, clean, helpful Director, not too big."

I liked this place because it’s not too big. It looked clean and didn’t have any bad smells. I really liked the Director who gave us the tour; she was very helpful.

4/5.00 Published 11 years ago

"Excellent Care and Genuine Interest"

I really liked this place—it almost seemed too good to be true. They provide excellent care and are genuinely interested in helping with all aspects of continuing care. Plus, they have a memory care unit.

Northglenn Heights

Address
11475 Pearl Street
Northglenn, CO - 80233

Website

Email

Telephone
(303) 452-0501

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