Sunrise At Orchard
Anonymous
"Wonderful staff and superb meals at Sunrise of Orchard"
My loved one lived at Sunrise of Orchard. The staff were really nice and friendly. They were great to be around. Talking with the family was just okay. The food was amazing! I would tell my family and friends to choose this place.
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Anonymous
"Assisted Living Facility Struggles with Staffing, Improving Care Quality"
My family member needed specific care, but it took a while for the facility to properly address it. They've been short-staffed this past year, but it looks like they're fixing that now. The workers are nice, but some of the caregivers aren't as friendly.
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KS
"Affordable and Pleasant Assisted Living Community"
I think Sunrise of Orchard is a good choice. It was a positive experience for us. We chose this place because it looks nice. The cost at the beginning was a bit lower than some other places. Also, the location and the friendly salesman were factors in our decision.
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RB C
"Assisted Living Facility Falls Short on Care and Management"
I think this place would be okay for assisted living only. But if you need more help, it's not great. They don't have enough staff, and the managers aren't doing a good job. They make too many excuses and never fix anything. My experience hasn't been good at all. I think it's really unsafe for some of the disabled seniors. Sunrise needs to improve!
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RJF
"Declining Care at Assisted Living Facility"
When “Mom” first got to the assisted living place, the staff was super nice and always there for her. But as time went by, they didn’t have enough people working there because of the bosses, and things got worse. The care wasn’t good, nobody talked to us, and the building started to look old and not taken care of. Before hospice came to help, there were times when Mom wore the same clothes for days, even to bed. They didn’t give her medicine or take care of her wounds when they were supposed to. Sometimes, there was a mess on the floor that stayed there for a long time. Once, it got dark and no one turned on the lights, so she was just sitting in the dark. She fell when she tried to go to the bathroom by herself. They were supposed to check on her a lot because she needed help going to the bathroom. There were some really great people working there, but they either quit or had too much to do, and that made the care not so good.
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Bill
"Poorly managed facility, lacking staff and services."
They didn't do many things right. We were really let down. They need more workers and transportation. Over-promised, under-delivered. Okay for assisted living but not skilled nursing.
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anonymous
"Disorganized and Inattentive: Sunrise at Orchard Falls Short"
Sunrise at Orchard could do better. They charge for two caregivers but never seem to have them around. Our loved one’s clothes go missing, and we find other people's clothes in their closet. They even lost her glasses and replaced them with men's glasses. It's a mess! Sometimes things are not organized. We recently found a card, three months late! We visit often, but they never mentioned it. The accounting department messes up a lot. They've fixed their billing mistakes, but it's easy to spot them. Also, our loved one's toilet was clogged for a whole week before anyone fixed it. We expected more.
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TS
"Assisted Living Facility Falls Short in Care and Cleanliness"
I suggest looking elsewhere for a community. When visiting my loved one, the oxygen runs out due to battery pack issues, which worries our family. The lift isn't used, and my loved one isn't attended to promptly or changed enough. Staff response to call buttons is slow, sometimes taking over an hour for assistance. The oxygen tube was even tied in a knot once. Despite reaching out to management multiple times, there's been no response. The cleanliness is lacking—dirty window sills, unvacuumed carpet, and no cleaning crew for common areas or resident rooms. A black wash rag was left in the bathroom, untouched by staff. Additionally, the staff often leave my loved one alone in their room without assistance, even for basic tasks like turning on the TV or joining activities.
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Anonymous
"Great Care Despite Billing Issue"
I had one issue with billing due to a change in accountants, which has persisted for three months. The check-in process is quite tedious. However, the staff provides excellent service and is very caring. Overall, I still highly recommend Sunrise of Orchard.
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