Benchmark Senior Living at Hamden
John A
"Comfortable and clean assisted living with caring staff and good food"
Benchmark is a really nice place, it feels warm and cozy, almost like a Vermont inn. The colors, paintings, and carpeting are all very nice. It's really clean and looks well-organized. The people who work there are very professional and friendly. My mom needs a lot of care, and they take good care of her. The food they serve is good. My mom likes living there. She has friends who make her happy. I think this place is great and would tell others to think about living there too.
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Anonymous
"Promises Unmet at Assisted Living Facility"
If you need extra care for someone with serious health problems, this isn’t the right facility. They promised a lot initially, but we never actually experienced the help they assured us.
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Anonymous
"Mixed Feelings About Assisted Living Care Quality"
Common areas are clean, but sometimes staff forgets to empty Mom's wastebaskets. The staff are friendly. Mom had a plant in the hall by the window that everyone admired, but it went missing one day. They improved services after her hospital stay, but extra help is inconsistent. Mom often showers on her own due to impatience. She enjoys the food but finds it isn't always hot enough. The dining room is cold; many residents wear jackets during meals. They no longer give residents a printed list of weekly events, making it necessary to visit the main desk to find out daily plans. We don't see the value of the increased care costs.
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anonymous
"Assisted Living Facility Earns Praise for Staff Care, Notes Service Issues"
The staff at this assisted living facility are really caring and make sure residents feel safe and recognized. However, families need to keep an eye on service consistency.
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Lynn
"Friendly and Helpful Assisted Living with Improving Dining Options"
We think the staff is great at communicating and responding quickly to any questions or concerns from our family or loved ones. They've been very helpful with insurance and paperwork. We definitely recommend this community to other families—it's affordable and conveniently located. We'd live there ourselves. The old chef was replaced with a new cook, so the meals are getting better every day. Our loved ones can choose which activities to participate in—they offer plenty of options. We believe our loved ones are getting good value for their money.
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Patricia
"Solid Option for Loved Ones"
This place is worth considering to see if it’s right for your loved one. It's the best location for us because my loved one knows the area well. The staff are helpful when our family has questions or concerns about our loved one. They are good at helping my loved one adjust to the community.
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anonymous
"Clean, but lacks suitable interaction"
Our virtual tour was good, and the building was clean. But most of the Alzheimer's patients were very advanced. My higher-functioning loved one wouldn't have enough people like herself to interact with.
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Anonymous
"Friendly Staff, Limited Transportation"
The place is usually clean, and the staff is awesome. My mom really likes them. They make an effort to be friendly to everyone and plan fun activities for the residents. The food and activities are good. However, transportation hours are limited, and the buses sometimes break down. Finding drivers seems to be a challenge.
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