Assisted Living Facilities

The Residence at Brookside

4.3/5.00 - based on 26 reviews
5 stars
4 stars
3 stars
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1 stars
3/5.00 Published 11 months ago

"Mixed Feelings about The Residence at Brookside"

The Residence at Brookside seems nice and staff were friendly. But they don't have enough workers and people keep leaving. That's not good. Also, the care wasn't great. My brother's medicine got mixed up a few times, and they didn't talk well with each other or with us. I expected better care for what we paid.

4/5.00 Published 1 year ago

"Mixed Feelings at Brookside"

I like living at Brookside overall, but the recent price increase for my apartment isn’t great. The staff is friendly, and the food is good. I don’t participate in activities, though I feel the value for cost isn’t equal.

4/5.00 Published 1 year ago

"Assisted Living Facility Review: Comfortable Living with Room for Improvement"

I enjoy living at Brookside because it's clean. The meals are okay, but more activities would be nice. The staff is friendly, and it's great seeing all the Christmas decorations and staff joining in.

4/5.00 Published 1 year ago

"Friendly staff, great food, clean, needs more afternoon activities"

I agree with my husband that the staff is friendly. The dining room is nice and the food is very good. The building is very clean. I do wish there were more activities in the afternoon.

4/5.00 Published 1 year ago

"Assisted Living Review: Clean Facility, Great Meals, Friendly Service Needed"

The building looks really nice and it's very clean. The meals are great. The activities are fun and the care service is excellent. I do wish the staff would be a bit friendlier because that would make a big difference in a community this size.

4/5.00 Published 1 year ago

"Great food, but needs walker storage"

I wish there was a place to put our walkers in the dining area. They’re always all over the place. It would be nice to have a special area for them. I'm very happy with the dining service and the food.

0.5/5.00 Published 4 years ago

"Terrible Communication at Costly Brookside Assisted Living"

My grandma or grandpa lives at Brookside, and the way they talk to us is so bad! I've requested SIX TIMES to get emails about parties for holidays so I can come and not a single email or call. What a joke! They don't always get the phone, no voicemail! In the times now with this virus, updates would be nice, how are they keeping the old folks healthy??? Let the families know what’s going on! I wouldn't suggest Brookside for the cost, the communication is awful-- so not cool. Charging 10k a month for a single bedroom and 10k a month for around the clock help.

3.5/5.00 Published 5 years ago

"Residence Review Summary"

This place is hard to rate. It's expensive, and I thought it would have better care. I moved my 94-year-old mom from another facility, but she didn't like it there. The food was important to her, and she's picky. I chose the Residence because the food was supposed to be great, and the staff seemed happy. But since she's been there, the director and the person in charge of care left. I'm not too impressed with how things are now. It's not bad, but I hoped for more considering the cost. Everyone's situation is different, so I can't recommend it. Making this decision is tough, and you just have to hope for the best. Good luck!

4/5.00 Published 7 years ago

"Friendly Staff and Fun Activities"

I really enjoyed my time here. The apartments were big, and the whole place looked nice because it's new. The staff was super friendly and had great connections with the residents. Plus, they had tons of fun activities.

4.5/5.00 Published 7 years ago

"Tour and Care for Family"

I really liked the tour of this community. The staff was caring and answered our questions. The place was clean, and we enjoyed the menu and activities. We wished it was closer. Overall, I recommend it for loved ones' care.

5/5.00 Published 7 years ago

"A cheerful, accommodating community!"

The staff is friendly and very helpful. The community is clean and offers daily activities. They meet her dietary needs, and the food is good. This is a happy place, and I would recommend it.

3.5/5.00 Published 7 years ago

"My Tour: A Nice, Clean Community"

This community is clean and pleasant. The people we met during our tour were friendly. They provide daily activities, including various exercise classes.

3/5.00 Published 8 years ago

"Dad is Content and Safe in his New Home"

My Dad just moved to this place and he says he really likes it. The staff and the other residents were very nice and made him feel welcome. It's comforting to know he's happy and secure there.

5/5.00 Published 8 years ago

"A Wonderful Place for My Loved One!"

The staff here really puts me at ease. They are super helpful and caring to me and my loved one. My loved one is adjusting very well. The staff always keeps me updated on any changes or progress. They also have lots of activities. The food is good, and if my loved one doesn't like a meal, the chef will make something else.

The Residence at Brookside

Address
117 Simsbury Road
Avon, CT - 06001

Website

Email

Telephone
(860) 284-5000

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