Brookdale Hockessin
Anonymous
"Mixed feelings: Kind staff, but lacking in consistency and communication."
The people who work here are nice, but they don't stick around for long. They don't clean much. It's hard to find helpers when you need them. They talk to us about little things, but it's tough to reach the nurses and important folks. Families gotta stay really involved. Moving in wasn't hard. But my family didn't like the food at all. Sometimes they'd bring stuff we didn't ask for, and it took a long time to get meals. We kept a little fridge full of food in our room so they could eat. I wouldn't feel right telling someone to go here unless they made big changes with their staff.
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Anonymous
"Disappointing Experience at Brookdale Hockessin Assisted Living"
My family member stayed at Brookdale Hockessin. Overall, it was okay. The place was clean, but people weren't friendly. The care and staff were not good. They really need more staff. Also, they should talk to families better. I wouldn't tell my family or friends to go there.
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anonymous
"“Warm, Affordable Assisted Living”"
We picked Brookdale Hockessin because it’s close, affordable, cozy, and feels like family. They work hard to make residents happy and comfortable. I’d recommend it to other families.
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DCP
"Understaffed Assisted Living: Meals Missed, Staff Impolite, Management Okay"
My family member's stay at this place was disappointing. They didn't have enough staff to take care of everyone, which meant they sometimes forgot to bring meals. The managers were okay, but they really needed more help. Some of the staff were rude too. We only stayed for three weeks before deciding to leave. If you're considering this place for your loved ones, make sure they've fixed their staffing issues before going there.
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A K
"Preferred, respected loved one's choice, community switch."
Preferred this community, but respected loved one's choice. Community switch.
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anonymous
"Facility Needs Refresh"
Our family visited the assisted living facility in person. We appreciated the friendly community and the fact that they accept Medicaid after two years. However, the building needs a refresh—carpets, furnishings, and decorations all look worn out.
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Anonymous
"Welcoming Assisted Living with Great Amenities and Friendly Staff"
The assisted living facility was really nice. I liked the amenities and the activities they offered. The staff was super friendly and involved with everyone.
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anonymous
"Convenient Location with Great Staff and Delicious Chef-Prepared Meals"
We picked Brookdale Hockessin because it's close to our family, the food looked delicious, and the staff are wonderful. They keep us informed about everything. My dad enjoys the chef-prepared meals. I would suggest it to others searching for a place.
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anonymous
"Mixed Feelings About Brookdale Community"
We really liked the Brookdale community because it’s close to where our parents used to live. It’s a nice, smaller community. However, they only had one room available, and it felt like a hotel room. We didn’t think it would be big enough for our parents. The staff, though, was still very friendly and helpful.
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anonymous
"Great food in the dining hall, activities were a hit"
When our loved one ate in the dining hall, she really enjoyed the food. However, when it was delivered to her room, she didn’t like it as much. She attended every single activity and loved each one.
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Jayne Marshall
"Costly Facility with Great Food but Small Rooms"
This place costs a lot of money, so you should look at the contract really carefully before you decide. Our family member keeps going to the hospital, and it’s a bummer that we have to pay for everything even when he’s not there. But he does love the meals they serve, which is pretty important. The rooms aren’t big, but they’re pretty good and have what you need.
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Anonymous
"Great location, caring staff, spacious rooms; good food, accommodating."
Brookdale Hockessin has a great location, caring staff, spacious rooms.
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Anonymous
"Impressed by Tour and Pet-Friendly Respite Care"
The staff was amazing! My mom and I toured the place and were super impressed. The best part was when they said my mom’s dog could stay with her during her respite care. If her stay is as great as the tour, we’ll be thrilled.
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Anonymous
"Friendly staff, great care, and excellent value!"
Everyone here is very helpful and friendly. The care and services are excellent, and you get great value for your money.
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Dominick Nardo
"Helpful and Friendly Staff Provide Excellent Care and Services!"
Everyone was so helpful and friendly. The care and services are excellent, and you really get great value for the cost.
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Anonymous
"Great tour but not the right location"
I have no complaints about how the tour went for my loved one at this community. The staff were on time for our appointment and answered all our questions in detail. They had a nice open floor plan with good amenities for the residents. Overall, I was pleased with our experience, but it was just not the right location for Mom in the end.
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Anonymous
"Clean and neat living facility, lacks kitchen and room variety"
The place is nice and tidy. However, there's only one typical room size, no kitchen, and the bathrooms are small, old-fashioned, and lack storage.
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Andrea V
"Great community, my sister loves it here!"
I toured this place quickly for my sister. The sales manager made it really easy for me. We were able to do the assessment the same day, even though it was last minute. The nurse was very helpful too. While touring, we met friendly staff. My sister has been here almost a month now, and she loves it! She enjoys the activities, the birds in the lobby, and the food. I’d definitely recommend this place to others.
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Carol K
"Great place with friendly staff who are always helpful!"
This facility is nice, and the staff is friendly and easy to reach.
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Anonymous
"Friendly Assisted Living with Good Activities and Food"
Brookdale Hockessin is a cool place to live. It's clean, staff is super nice. There are fun things for residents to do. They take good care of everyone. The food is pretty tasty too. I'd rate it 4 out of 5.
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Anonymous
"Brookdale - Hockessin"
Our time was super short, and we really had to rush to get Dad into a place fast. he at Brookdale really helped us out. We didn't realize there were extra services we had to pay for on top of the regular fee until the nurse told us. There are lots of fun things for the residents to do, but I've noticed the same people doing them every time I visit. So far, my Dad hasn't joined in, and I'm hoping they'll make an effort to include him, since he's not much of a socializer anymore. That's why I didn't give a perfect score.
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Anonymous
"Dissatisfied with Brookdale Hockessin Assisted Living Services"
I'm not too happy with some things at Brookdale Hockessin. I'm being charged for things I'm not getting. The staff here said my mom could stay, but now they're saying it's not right for her. I hope they'll keep her a bit longer. I've been clear with them from the start. I want her to settle in here, but I'm not happy with how they're handling things.
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Anonymous
"Improved Care After Initial Hiccups"
At first, we didn’t talk well about my husband’s care. But after fixing that, it’s going much better. The people here are really nice and kind to him. I believe the nurses are taking great care of him. They don’t hesitate to call me anytime there’s an issue, and we talk about how to take care of him.
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Anonymous
"Great Staff, Yummy Food, Spacious Rooms!"
The staff is friendly and caring, the food is excellent, and the resident rooms are spacious.” And for the headline:
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Would Recommend
"Cozy rooms and fair pricing"
We picked Windsor Place for our loved one for a few reasons. First, the location is great. The facility isn't huge, but it's cozy. The rooms are a good size, and the cost is fair. The building looks nice too. We checked out three or four other places, but Windsor Place stood out for these reasons. We recommend Windsor Place to others.
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