Assisted Living Facilities

Millcroft

3.1/5.00 - based on 28 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
4/5.00 Published 1 year ago

"Friendly staff but old facility"

We toured Millcroft Living while looking for Assisted Living for our loved one. This place looked okay, but the facility was a bit old. The staff seemed friendly and good. It just wasn't what we were looking for, so we kept searching.

3/5.00 Published 1 year ago

"Needs Updates for Safety and Maintenance"

We chose this community because of its location. However, the heating system needs improvement. We always had to request maintenance-related tasks. Overall, the place requires updates for safety and maintenance reasons.

2/5.00 Published 1 year ago

"Assisted Living Needs Improvements, But Has Some Positives"

I thought the place was pretty clean. The kitchen was far away, and they usually brought me my meals. The food was alright, but sometimes it wasn't what I ordered, even though I got three meals a day. If they made some changes, it could be a nicer place to stay. Some of the people who live there seem to enjoy being part of the community. The heating system could use some work too.

3/5.00 Published 2 years ago

"Community Needs Renovations, Small Kitchenettes"

This place is pretty nice. The kitchenettes were kinda small, though. And it seemed like they need to fix up some stuff around here.

3/5.00 Published 3 years ago

"Preferred This Place, Respected Loved One’s Choice"

My family member chose a different place to live. I actually thought this place was nicer than the one they picked, but I decided it was important to respect what they wanted.

1/5.00 Published 7 years ago

"Head Director Ignores Visitors, Denies Facility Tour"

Met with the Executive Director who didn't seem interested in us at all. It felt like we were just a bother to her. When we went into her office, we didn't even get a chance to take a tour of the place. I wouldn't even think about sending anyone to this place.

1/5.00 Published 7 years ago

"Inconsiderate Director and No Facility Tour at Assisted Living"

Such a terrible experience with the boss who didn't seem to care about us. She acted like we were just wasting her time. We had a conversation in her office but we didn't even get a chance to tour the building. I would never think about putting anyone in that place.

5/5.00 Published 9 years ago

"A Wonderful Place for Care and Comfort"

My dad has been at Millcroft Assisted Living for several months, and I think it’s a great place. The sales counselor made my dad feel really comfortable during the first meetings. He understood my dad’s worries about leaving home and was very kind about it. The nursing staff is fantastic! The head nurse quickly took care of my dad’s health issues. Her goal was to help him get healthier, and he has improved a lot since he arrived. He’s on a better diet, getting more exercise than he did at home, and in this community, there’s always someone to talk to. Millcroft has a patient and caring staff. I’m really thankful for them and feel so relieved knowing my dad is in good hands every day.

4.5/5.00 Published 10 years ago

"Great place with attentive staff, food could be improved"

Millcroft Independent Living is a great place! My father-in-law lives there and really likes it. The staff is impressive and cares about the residents. The facility is nice, with lots of activities and events. My only small issue is the food. I’ve eaten there a few times with my father-in-law and noticed there aren’t many fruits and vegetables in the meals. Overall, we are very happy with the place.

4.5/5.00 Published 10 years ago

"Great facility with good care, minor food issue"

Millcroft Independent Living is a great place! My father-in-law lives there and really likes it. We're very impressed with the staff and how they take care of everyone. The facility is nice, with lots of activities and events for the residents. My only small issue is with the food. I ate there a few times with my father-in-law and was disappointed because there weren’t enough fruits and vegetables in the meals. Other than that, we are very happy with it.

0.5/5.00 Published 10 years ago

"Disrespectful Staff and Poor Conditions: Avoid Millcroft Assisted Living."

Our experience at Millcroft Assisted Living was truly upsetting. We were supposed to have a tour with the admission manager, Mary Cable, whom we had two separate phone calls with, but she had left for the day when we arrived. Who was at the front desk, was really good and tried to locate Mary. It turned out Mary had left roughly an hour prior. We were considering Millcroft due to a recommendation from a doctor who mentioned the improvements in the therapy department under the management of a woman. Additionally, we were impressed that they had a 5-star rating from Medicare. However, our short, rushed tour suggested otherwise and left us questioning the credibility of that rating. During our visit, we saw 15 simultaneous alerts from different rooms on the electronic message board scattered throughout the halls, signaling that many residents needed help. The hallways reeked with a strong and unpleasing odor. What was most alarming was the lack of respect from some nursing staff towards residents. We heard inappropriate conversations about some residents, which was uncalled for and disrespectful. Our guide also informed us that the therapy department manager, whom the doctor had recommended, was either leaving or had already left. Lastly, our tour guide refused to show us the second floor, leading us to wonder what was being hidden. We also weren't given any brochure and were ushered out through a different door. Ultimately, we've decided on a different, genuinely wonderful therapy and nursing home for my mother. Avoid Millcroft if possible.

2/5.00 Published 10 years ago

"Attempted to inquire, met with unprofessional behavior instead"

I rang up multiple times to inquire about this elder-care facility. The receptionist was pleasant, but she couldn't provide the details I required and repeatedly said sorry for it. My final call was redirected to the voice mail of the main manager, and amusingly it was the same voice as the receptionist. I left my contact details and expressed my interest to know more. The woman in charge took three full days to respond. When she finally called, she apologetically admitted that she had been planning to call me for the past two days. Surprisingly, even she couldn't give me the information I needed. She claimed to be the head of operations, yet she was clueless. She asked if she could put me on hold, however, she only placed the phone aside and I could hear the entire conversation. She was discussing how she can't deal with these kinds of inquiry calls. I switched her to speaker mode at my office and I could hear her talking about patients, her need to step out for a boozy lunch, and how she wants to end the call with this "nag" - me. She then switched to a sweet tone, told me she was rushing for a meeting and offered to connect me to the sales representative. I simply disconnected the call.

0.5/5.00 Published 10 years ago

"Millcroft Disappointment: Less Than Stellar Experience Despite High Rating"

Our visit to Millcroft was a letdown. We made an appointment with Mary Cable, the admissions manager, only to find out she had left for the day once we arrived for our tour. The receptionist, Helen, was nice and tried to locate Mary by calling her office and the nursing stations, but to no avail. A nurse informed us that Mary had left about an hour earlier, which was puzzling considering I had just confirmed our appointment with her over the phone. This was extremely frustrating, as my mother, who has a broken hip, was at the hospital at the time. Her doctor had recommended Millcroft, specifically praising the therapy department guidance, which we found out later that she might not even be part of anymore. The facility has a 5-star rating from Medicare and is part of the '5-Star Senior Living chain, but based on what we observed during our brief, hurried tour, the rating seemed inflated. Annoyingly loud alarms rang out constantly from around 15 different rooms, signaling that residents needed assistance. An electronic message board in the hallways displayed these alerts. The odor in the hallways was quite overpowering and unpleasant. The nursing staff showed little respect for the patients, casually and crudely chatting about their personal hygiene issues. They spoke in crude terms, discussing how "fishy" or "yeasty" various patients smelled. The problems seemed to go beyond just poor etiquette, it felt like there was a culture of disrespect towards the patients. Suspiciously, the nurse giving our tour refused to take us through the second floor, insisting it wasn't included in the tour. We were left wondering if they were concealing something. Lastly, we left without a brochure as they abruptly ushered us out a different door than we entered. Thankfully, my mother is now in a genuinely lovely therapy and nursing home.

0.5/5.00 Published 10 years ago

"Discontent Peaks at Millcroft Due to Poor Management & Neglect"

I moved into Millcroft a year ago and let me tell you, I've been severely let down, mainly by the folks who run this place. We keep being told by Wendy, some top dog here, that they’ll fix our broken, rusty bus. My pals, who have lived here longer than I have, say it’s been about three years. You can see the road through the rust holes in the floor of that bus. We can’t go further than 15 miles because Wendy fears it could give up any moment. We each spend between 4 and 7 thousand dollars per month to live here, yet Wendy claims they can’t afford a used or new bus. The current bus is nearly 30 years old, according to the activities coordinator. The grub is alright as long as it doesn’t cost more than 3 bucks a day. The Dining Room Director reminds us of this often. So, out of our monthly fees, only about $150 covers our meals. Millcroft has been hyping this new celebrity chef, but most of us prefer the meals from Chef Tim and Dave. We do have a gym, but no one wants to show us how to use it unless we pay them. Ok, so add $60 to the $150 for food, but we still don’t have instructions for the gym equipment. Our new executive director is Mrs. Duca, who seems to only know how to say, "I'm sorry, I never got back to you". There used to be many long-term management staff here, but most of them either quit or Mrs. Duca gave them the boot since she took over. My pals and I are fed up with the empty apologies from Wendy and Mrs. Duca. Instead of enjoying our golden years, we are left worrying over the decisions made by these upper management types. I’ve noticed we've lost seven management members since Mrs. Duca took over. Many of us are looking to move to Summit Senior Living once it opens. I bet their bus works and they spend more than $3 a day on our meals.

0.5/5.00 Published 10 years ago

"Dismal Conditions Drive Millcroft Residents Toward Better Options"

I currently stay at Millcroft, and oh, how it's changed in just a year. It's heartbreaking to admit that I'm very upset with Millcroft, mainly because of the way those at the top are running the show. We keep getting these grand assurances from some high-ranking boss, about mending our worn-out bus that hasn't been working for over three years, according to my fellow residents here. It's so badly rusted that you can see the ground beneath when you're seated in it. We're not allowed to travel more than 15 miles away as fears the bus may give out. Even though we pay anywhere between four to seven thousand bucks monthly, She claims the budget won't stretch to accommodate a sturdy second-hand or new bus. Apparently, the worn-out bus is nearly 30 years old. Our meals are average, that is, if the Dining Room Director doesn't exceed a daily food budget of three bucks. She's very vocal about this trivial budget, for which, out of our thousands, just 150 is allocated to food each month. Recently, Millcroft has been promoting a new celebrity chef who pales in comparison to our preferred chefs Tim and Dave. We're supposed to be shown how to use the equipment in our fitness room, but the person in charge of activities doesn't bother, and she directs us to the Rehab head, who wants to charge us a dollar per minute for instruction. So, that's another 60 bucks on top of the 150 food cost, which doesn't even include guidance on workouts. As for our new executive director, she's highly unreliable, with "I am sorry" and "I never got back to you" being her go-to excuses. She's fired or forcefully retired many long-serving employees since last August, which is frustrating. We're fed up with the hollow apologies. Our daily conversations revolve around these issues; instead of enjoying life, we're preoccupied with the poor decisions of this supposed five-star establishment's top brass. It's hard to believe that we used to have seven management team members. When Summit Senior Living, a new facility, opens up the road, at least 20 of us are swearing to jump ship. We're hopeful that they'll have a functioning bus and provide us more than three meals a day for three bucks each. .

2/5.00 Published 10 years ago

"Disappointing Assisted Living Experience with Price Shock"

My sister and I visited an assisted living facility with the nursing home director. It was quite dim inside. The charge nurse we met spoke too quickly and was hard to understand. We worried about our parents understanding her. During the tour, we noticed there were no patients around. When we asked why, the director said many patients weren't very social. This worried us a lot. When we got the brochure, we were shocked by the prices. It was $258 for the first patient and $49 for the second, totaling over $9,000! And that didn't even include the extra costs for "levels of care." We checked out Windsor Place and Gardens at White Chapel, which were half the price and much nicer. Their nurses seemed friendlier, too. They assured us they had 24-hour nursing coverage. Plus, the patients there looked happier and more active. We also compared prices with Millbrook Nursing Home, and they were lower than Millcroft's assisted living.

2/5.00 Published 10 years ago

"Expensive Rates, Unfriendly Staff, and Dark Surroundings at Assisted Living Facility"

My sister and I visited an assisted living facility accompanied by the nursing director. Much to our dismay, the ambiance was gloomy and the charge nurse's speech was rapid, making it difficult for us to decipher. I was left wondering how on earth my parents would comprehend the nurse's instructions. Surprisingly, there were no residents in sight during our visit. When we inquired about this, we were told that the residents weren't very sociable – a major red flag! Upon receipt of the brochure for Millcroft, it became apparent that it would cost a hefty $258 for the first resident and an additional $49 for the second. This tallied up to an exorbitant monthly fee of more than $9,000, excluding the "levels of care". Those extra charges could further increase our bill by anywhere between $500 to $2700 per month, taking the total up to anywhere between $9500 and $11700. On the other hand, Windsor Place and The Gardens at White Chapel offered much affordable alternatives. Not only were their fees significantly lower, but the facilities appeared more pleasant, and the nursing staff was far friendlier. They assured us that the residents had access to nursing care round the clock. Moreover, the residents were actively engaged in social activities, which made us feel much more at ease. We also considered the costs at Millbrook Nursing Home and discovered that their rates were lower than their associated assisted living facilities.

4/5.00 Published 11 years ago

"Aunt seemed content and well cared for"

My aunt lived here, and she seemed content in the assisted living. They offered a higher level of care if needed, so if someone needed more help, they could still stay together.

3/5.00 Published 12 years ago

"Convenient Location but Lacks Cottage-Style Amenities"

They don't have cottages or fancy houses there. But, it's closer to us, which could be an option for assisted living in the future.

3/5.00 Published 12 years ago

"No Cottages or Mansions, but Near Enough for Future Care"

They don't have small homes or big fancy houses there. But, the place is near to us which make it a possible choice for future assisted living.

4/5.00 Published 12 years ago

"Short Tour, Friendly People, Cramped Spaces"

The tour was short, and the place seemed nice, but the hallways felt cramped. There were plenty of friendly people.

Millcroft

Address
255 Possum Park Road
Newark, DE - 19711

Website

Email

Telephone
(302) 366-0160

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