Angels Touch - Riverglen
R Ortiz
"Disappointing assisted living homes, lack of staff and activities."
I didn't like it one bit! These assisted living homes were messy, had only a single staff member each, and the people living there didn't do anything fun. Don't bother checking them out, it's a total waste of time.
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Anonymous
" "No Way I'd Put Mom in This Depressing Assisted Living Home""
My mom and I toured this place and it wasn't good at all. The folks living there seemed lost and unhappy. The guy who worked there wasn't even friendly. Wasp nests were in the front entrance with wasps flying around. In the dining area, three elderly were seated. I felt bad for them. They didn't look content, far from enjoying their retirement. They looked sad, bordering on miserable. Two men were just slouching in their chairs. There was also this woman who looked hopeful yet scared, as if looking for some companionship. It broke my heart to leave her there. I can't imagine putting my mom in such a place. Moreover, before the tour, when I asked about the price, the owner told me he would "take my mom for $xx" as if he was doing me a favor! With the high charges, but low quality of care, attention, and lack of activities, no thanks. If he thinks he's doing me a favor, he's wrong. This place is more of an assisted existing facility, not an assisted living facility. :(
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Roberto
"Happy Mom, Great Care"
I thought these folks were awesome. My Mom moved in, and she’s super content. The care couldn’t be better. I’m forever grateful.
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Roberto
"Care for Mom"
I thought these folks were awesome. My mom moved in, and she's super happy. The care couldn't be better. I'm forever grateful.
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Anonymous
"Poor staff, unhappy relative, subpar food and restrictions on patio use."
My family member stayed at one of their assisted living facilities. They were not happy at all. Some of the staff members were not nice, and the people who were supposed to stay awake all night didn't. This upset my relative. The food was just a sandwich with a little bit of lunch meat and a sugar-free drink that tasted like it was made from a mix. They did serve a hot beverage and dessert. The place was pretty clean, but the residents were not allowed to use the patio area without a staff member present and there was only one staff member working.
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Anonymous
"'Disappointing Service and Unpleasant Stay at Assisted Living'"
My family member stayed at one of their assisted living facilities and was not pleased. Some of the employees were actually impolite and I discovered that the night shift employees weren't staying awake throughout the night, which bothered my relative. The food they served was barely a sandwich with a piece of lunch meat and a sugar free drink made from powder. They also included a hot drink and dessert. Although the place was very clean, the residents couldn't go to the patio area unless an employee was with them. And most of the time, there was only one employee on duty.
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Anonymous
"Unreliable Communication Dampens Assisted Living Experience"
This place and another one are decent, but the guy in charge didn't really follow through like he promised. He said a bunch of stuff that just didn't happen. He definitely needs to improve on keeping his word.
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Anonymous
"My Husband's Care"
My husband is doing well here. The staff are very nice and caring. We like the clean community and the outdoor patio he enjoys. The menu is appealing, and he is pleased with it. He would like to socialize more with other residents. We recommend this community for good care and value.
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