Assisted Living Facilities

Brookdale Dr. Phillips

3.8/5.00 - based on 33 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
3/5.00 Published 1 year ago

"Mixed Experience at Brookdale Assisted Living"

The food and service were really bad, and they never fixed it when we complained. Rooms weren't cleaned enough. The staff was nice but not good at following up. We liked being able to choose our care services at Brookdale. It worked for us temporarily, but we would have moved elsewhere if it was permanent.

4/5.00 Published 1 year ago

"Overall Good Experience at Assisted Living Facility"

I have a few concerns, but overall, they provide good service.

3/5.00 Published 1 year ago

"Friendly Staff"

Everyone is nice to me.

4/5.00 Published 1 year ago

"More Services and Food Variety Needed at Assisted Living Facility"

The care services need more options for rides to different places. We want more kinds of food choices for everyday meals. The holidays were enjoyable for residents because the activities director decorated the living room.

3/5.00 Published 2 years ago

"Assisted Living Facility Review"

My family member stayed there briefly after a fall. Staff promptly notified us about the incident. They helped with medication, dressing, and bathing.

0.5/5.00 Published 2 years ago

"False promises and confusion in assisted living facility"

I moved my aunt into this place after sorting out all the paperwork and permissions. She was only there for about two hours before they said she couldn't stay. Apparently, she was considered a risk because she smokes. Although they knew she smoked and said it was okay, they changed their minds when she got there. It was a really confusing situation. They managed it okay but didn't keep the promises they made at the start.

3/5.00 Published 3 years ago

"Outdated and Depressing Assisted Living Facility"

I live close to Brookdale Dr. Phillips, but it's outdated and not appealing. I found it old and depressing.

4/5.00 Published 3 years ago

"Smaller Facility with Gender Imbalance"

We visited Brookdale, a nice place, but smaller. More women than men, and we wanted a better ratio for my dad.

3/5.00 Published 3 years ago

"Outdated facility didn't meet our needs during community tour."

We visited this place, but it's old and doesn't suit us.

2/5.00 Published 3 years ago

"Assisted Living Falls Short on Promised Care; Activities Inaccessible"

When we arrived at the assisted living facility with our loved one, it wasn't clear where she was supposed to go. We thought she would get the care she needed here, but that wasn't the case. Hospice suggested we find a smaller community where she could get more personal attention, but this place wouldn't cooperate. They had plenty of activities for residents, but our loved one couldn't join in.

0.5/5.00 Published 5 years ago

"Headline: "Memory Care Unit Unsuited for Dementia Patients""

My wife stayed in the memory care unit of this facility, designed to treat residents with dementia. On her third day there, I was informed that she had become aggressive towards the staff and I was told I needed to hire outside help - at my expense - to look after her overnight. Despite this, only three days later, I received another call saying they had to discharge her since they couldn't control her. I immediately relocated her to Savannah Grand in Maitland, which thus far has provided superior care, according to the staff's reports. I don't recommend this facility for dementia patients as their team seems unequipped to manage these types of residents.

2.5/5.00 Published 5 years ago

"Staff Changes and Safety Delays at Assisted Living"

In the last year, a lot of workers have left the job. We lost some awesome people who really looked out for us. The folks who are still here are nice and kind, but the team could use folks from different backgrounds. When we bring up stuff about staying safe, it takes too long for them to do something about it.

5/5.00 Published 6 years ago

"Clean and friendly environment!"

This place is clean, quiet, and bright. The residents are friendly.

4/5.00 Published 7 years ago

"Great Staff, Activities, and Layout, Not Right Location for Mom"

I really liked my experience at this place for my mom. The staff were on time for our appointment and made sure to answer all our questions. I liked how easy it was for residents to get around, and they had lots of fun things to do every week. But it didn't end up being the best spot for my mom. Still, I'd tell others about it!

2/5.00 Published 7 years ago

"Non-existent Security and Lack of Cleanliness at Care Facility"

The staff was really nice, but we had big concerns about the safety. They had a sign-in book, but no one really had to use it. You'd ring a doorbell and they'd let you in, but nobody ever asked who you were or who you were there to see. It also didn't look too clean in the shared spaces or the rooms. Even when we asked them to clean our family member's room more, they didn't. It was a sad place to be. It was expensive, but it didn't seem worth the price. So, we picked a better home that was a better fit for our family member.

4/5.00 Published 8 years ago

"Satisfied with Mom's Care, Food Could Be Better"

This place is really nice, and I'm happy with how they're taking care of my mom. She's doing okay, just not loving the food. Everything else is good though. It's clean and the people who work here are nice. We're happy with how they're looking after her. I'd say it's a good place to consider.

4/5.00 Published 8 years ago

"Spotless Care!"

My mother-in-law stayed here for just one week. We didn't try any of the community amenities, but the place was very clean. The community staff were helpful when they brought in a hospital bed and cared for her during her time here.

2.5/5.00 Published 8 years ago

"Care needed in food selection and outdoor cleanliness!"

This place keeps their inside areas very tidy and offers a lot of fun activities. But, their outdoor spaces could use some major cleaning up. Especially the outdoor seats need new cushions. They provide good meals, but I don't think they're considering my mom's health. A lot of the food she eats here isn't good for her and is making her feel worse.

3/5.00 Published 8 years ago

"Satisfactory Elderly Care at Brookdale Dr. Phillips"

Mom's doing okay here so far. Her health isn't great, but the folks here at Brookdale Dr. Phillips look after her needs real well. I reckon she's safe here and they are doing a good job caring for her.

4/5.00 Published 9 years ago

"For what it is, it's okay"

At Brookdale Dr. Philips, the only frustrating thing is that the price range they initially gave us was $2000 less than what it actually ended up being. Because of the expense, Dad will have to move soon. Overall, it's an okay place, but I wouldn't say it's the best option for a loved one. The environment is safe, but they don't actively encourage people to participate in activities unless they're in the main living area. As a result, my dad spends a lot of time in his room. The staff is great, and they've resolved any issues I've had. If someone has a lot of money to spare, this could be a good choice.

5/5.00 Published 9 years ago

"Great place with friendly staff and happy residents!"

We're really happy with how things have gone at Brookdale! It is a nice community, the facility is clean and well-maintained, and all the staff have been very friendly. My loved one is getting settled in well and seems to be enjoying herself!

5/5.00 Published 10 years ago

"Great place for mom with flexible, caring staff!"

We are really happy with it. They are very flexible and always available to help with my mother's needs.

5/5.00 Published 10 years ago

"Nice Place, but High Costs"

I’d probably give it a 5-star rating, but they really don’t make exceptions. You need to have the money ready if you want to stay there. The cheapest room is about $4,500 a month, and they have even pricier options. My brother didn’t want to pay that much. The place was nice, with comfortable rooms, but the ones we could afford were a bit small for what my mom needed.

5/5.00 Published 11 years ago

"Wonderful staff that truly cares about residents!"

The staff at this place was very warm and friendly. They really cared about my mom's needs and well-being. Everyone was amazing!

4/5.00 Published 11 years ago

"Impressive Assisted Living Facility"

Visited the assisted living facility and thought it was REALLY nice.

4/5.00 Published 11 years ago

"Everything going well with her really..."

Things are going smoothly with her, and I genuinely liked Madison House. She'll be moving in at the end of the month.

Brookdale Dr. Phillips

Brookdale Dr. Phillips is a senior living community offering assisted living care in Orlando, Florida.
Attentive service, convenient amenities and a valued location, the community has become a top choice among seniors.
Staff provides daily assistance with tasks like bathing and dressing, to ensure that our seniors remain healthy and safe. If a senior's care needs change in the future, adjacent to our campus is our sister community, which offers Alzheimer's and dementia care.
At Brookdale Dr. Phillips, residents and their families enjoy convenient access to the greater Orlando area with its world-class shopping, famed theme parks and assortment of museums, galleries and restaurants.
When residents want to remain on-site, we offer a bustling activities calendar full of fun events.
Amenities:


  •     24 Hour Security System

  •     Concierge Service

  •     Library

  •     Arts & Crafts Studio

  •     Beauty/Barber Shop

  •     Courtyard and Garden

  •     Wellness Center

  •     Walking Paths

  •     Game Room

  •     Community Kitchen

  •     Fireside Living Room

  •     Parking - Surface

  •     Private Dining Room

  •     Piano

  •     Therapy Room

  •     Porch

  •     Flat Screen TV

  •     Guest Suite(s)

  •     Keypad Entry

  •     Meeting Rooms

Address
8001 Pin Oak Drive
Orlando, FL - 32819

Website
https://www.brookdale.com/en/communities/brookdale-dr-phillips-al.html

Email
info@brookdale.com

Telephone
(407) 903-1808

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