Brookdale Highlands
Anonymous
"Assisted Living Facility Review: Strong Dementia Care, Mixed Support for Other Conditions"
It's good for dementia care, but not great with other health issues like cancer. Room sizes in memory care are fine. Amenities are good.
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Thomas
"Assisted Living Facility Review: Disappointing Experience, Poor Service"
The tour didn't match reality. Felt tricked into bad purchase. Minimal care. Long waits for help. Weekends neglected. Slow callbacks. Bug infestation at move-out. Rushed and pushy staff. Stressful during grieving.
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Anonymous
"Poor Food Handling and Lack of Assistance Amidst Immediate Needs"
The facility greeted warmly and was clean, with quick tech support for TV issues. However, food quality was very low. A distressing incident occurred when my sister-in-law, unable to eat the stiff and dense food provided, had a terrifying experience with no immediate help. The staff took too long to assist, and when they finally removed the uneaten food, no alternative was offered. Fortunately, she found something in the fridge to eat, but later they served her the same problematic meal again for dinner, which is unacceptable. Staff promised follow-up but never returned.
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Anonymous
"Residents Recommend This Assisted Living Community"
I enjoy it here, but you need to be cautious. I'd suggest it to others. We chose this place because residents spoke highly of it.
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anonymous
"Excellent Caregivers, Dishonest Sales and Unexpected Charges"
The caregivers were amazing and kindly treated our dear one like royalty. But, the marketing guy did a solid job of hooking us in - he failed to tell us about some extra costs. When we got our first bill, it wasn't what he had promised us. When we asked for some details or any sort of explanation, nothing was given.
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Anonymous
"Conveniently located but distant from loved ones."
It's a nice community, but it's too far away from my family and friends.
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anonymous
"Mixed Feelings About Assisted Living Facility"
Overall, I think it's pretty good. There are areas they could improve, but most of the staff are friendly and kind. It's an older place, but they do a good job keeping it clean and maintained. However, I believe they might have some hidden reasons for not sharing everything. For example, they increase prices yearly, which I think they should have told us about in the beginning.
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