Assisted Living Facilities

Brookdale Jensen Beach Assisted Living & Memory Care

3.6/5.00 - based on 55 reviews
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4/5.00 Published 9 months ago

"Clean, Caring Assisted Living"

They should offer skilled nursing services for Medicaid coverage. I recommend it if you can afford it; the place is clean, and the staff is caring.

4/5.00 Published 10 months ago

"Mixed Experience at Assisted Living: Great Staff, Food Concerns"

The staff here are great, but my husband doesn't like the food. I chose this community because admission was easy, it's beautiful inside, and the price is reasonable.

3/5.00 Published 1 year ago

"Rising Costs and Slow Service at Brookdale Jensen Beach"

My loved one lives at Brookdale Jensen Beach. In less than 4 months, the price has already gone up. We are NOT happy and only got 3 weeks notice. I've been waiting for a call back about it for over 2 weeks. They don't have enough staff, so the service isn't great. The staff they do have are nice. Communication with families is just okay so far. Since they are understaffed, food takes 45 minutes to be served, according to my loved one. Their community fee was also much higher than other places, which was a big shock because they didn't tell me about it.

4/5.00 Published 1 year ago

"Perfect Place Found After Visiting Brookdale Jensen Beach"

We visited Brookdale Jensen Beach in person and thought the tour was nice. But when we saw the other community, we knew it was the perfect place for our loved one.

3/5.00 Published 1 year ago

"Disappointing Assisted Living Facility Falls Short on Expectations"

The food isn't good. Some staff are mean. I'd search elsewhere. I chose this place because it looked better than it is. I wouldn't suggest it to others.

4/5.00 Published 1 year ago

"Aged Building, Park Proximity"

Our family visited the assisted living facility in person. We appreciated its location near a park. Overall, it seemed suitable for our loved one, but the building showed signs of age. .

4/5.00 Published 1 year ago

"Welcoming but too expensive for our family"

Our family toured this place in person. It felt more welcoming, which we liked. But the building was much bigger and felt fancier. It was just too expensive for our family.

4/5.00 Published 2 years ago

"Costly Price Hike Dampens Otherwise Dreamy Oceanfront Community"

Brookdale is like a dream neighborhood, located near the ocean, and we would suggest it to anyone. Sadly, right now, the cost is going up, which makes it too expensive for us.

4/5.00 Published 2 years ago

"Clean and beautiful but lacks cozy atmosphere."

Brookdale Jensen Beach is clean and beautiful, but lacks a cozy atmosphere.

3/5.00 Published 6 years ago

"Formerly Happier Times at Brookdale Assisted Living Facility"

I'm really let down by the recent changes here. My Mom came here before Brookdale took charge and we were pleased with the place. The staff members who work during the day and afternoon are great, but I can't vouch for the overnight crew. The tidiness of the place could use some work. The majority of the nurses do a great job though, and the meals have significantly improved recently. However, the staff seems to conduct things according to their own preferences. A lot of the residents have moved out and some passed away recently. What a pity. This place used to be bustling and filled with joy. Despite everything, there are a few praiseworthy employees which might make this place a consideration due to its location.

0.5/5.00 Published 7 years ago

"Consider Other Memory Care Facilities Instead"

You might want to search for memory care homes that offer actual activities and staff enough people to fully look after your family members. The staff here do their best but they are extremely short-staffed and promises of improvements from those in charge never seem to happen. We ended up moving our mom to an amazing new memory care facility where she's happy again. It feels like the main objective of Brookdale's corporate policy is making money.

0.5/5.00 Published 7 years ago

"Horrific experience: Grandma's untimely passing after 4 days stay!"

I can't believe they're making me give this place even half a star to post a review. This place is a pure nightmare. My poor grandma stayed here for just a brief respite of 2 weeks while my dad went in for an operation. She didn't make it past 4 days! She was sported out in a body bag! And don't get me started on the management; it seems to change hands every other month, and I couldn't believe the incompetence of the current clueless head in charge!

0.5/5.00 Published 7 years ago

"Departed after two days in dismal care facility"

My short-term stay here was super downbeat and I bailed just after two sleepovers. The care quality was seriously poor, the meals were gross, and I was totally out of sync with the other folks living here. Honestly, it felt like everyone was just parked there, counting down their final days.

3.5/5.00 Published 7 years ago

"**"Mom Is Safe"**"

My mom has Alzheimer's, and we had to move her from up north with very short notice. The staff at Brookdale Jensen Beach was wonderful in helping me get everything I needed to make this move as painless as possible. While there are newer and fancier facilities in the area, the price is fair for a secure unit, and the staff is excellent and very caring. Although the facilities are slated for some improvements, the kind care outweighs the need for new curtains.

2.5/5.00 Published 7 years ago

"Limited Supplies and Experienced Staff: Jensen Beach Brookdale Respite Care"

I used Brookdale's Respite Care for my mom in June 2017 at their Jensen Beach place. Our sales rep was great, answering all my questions even when she had to find the answers. She left six months later. The room was okay, but not great, it needed more stuff: A table - There was a space for one but it wasn't there. Dishes/silverware - They gave us a stove and fridge but no dishes. Microwave - This would make more sense than a stove. An end table - I needed one next to the recliner and had to bring my own. It took them a whole day to give my mom a call button. She probably needed it most on the first day. My mom lost her cell phone during her stay and I had trouble getting help to find it. Brookdale doesn't let you ask the cleaning staff for help. I left a lot of messages with questions and never got callbacks. I kept trying till I found someone available. The sales rep and office manager gave me the feeling that Brookdale isn't experienced with respite care. My mom's stay was okay, but I'm not sure they could handle a real problem right. The place was big, nice, and clean. My mom thought the meals were really good. I think she would have liked more activities if they had pushed her to join. I never saw an activities director. I think they need more staff, at least managers. My mom lived at another place for years, so I have something to compare to. Hope this helps.

2/5.00 Published 7 years ago

""Pricey Assisted Living Facility with Limited Single Bedroom Availability""

This place is just assisted living, with 160 apartments. For a single bedroom, it's about $3800.

4/5.00 Published 7 years ago

"Nice Tour"

Our visit to this community was pleasant. Everyone treated my family and me kindly and with friendliness. The staff was polite and informative, answering our questions. The community, based on what we saw, appeared nice. Overall, it was a good experience, but we found another community that better suited our needs.

3/5.00 Published 7 years ago

"Good place but costs too much for independent living"

The place is really good, but it's just too expensive for us. I believe the cost for a one-bedroom in independent living is around $3800 a month.

5/5.00 Published 8 years ago

"Very Happy!"

So far, things are going well, and I'm having a positive experience here. The staff are friendly, and everyone is very kind. My apartment is comfortable, with great lighting and weekly housekeeping. I have a friend here, and we join activities together. She has helped me settle in. I'm happy so far.

0.5/5.00 Published 8 years ago

"Brookdale Memory Care: A Disappointing and Horrible Experience"

The memory care section at this place is simply awful. They don't have enough staff or proper tools, and it's managed badly. I had to fight for a whole year to get my dad's basic needs met in this place. Nearly all the time when I visited, my dad would be wearing clothes that weren't his and without any shoes. They never held any activities unless there were visitors or inspectors. There was even a serious claim about one assistant reporting [Removed] [removed], and a so-called 'investigation' that was more like a joke. After this nonsense, I moved my dad to a better memory care home. This place, Brookdale, doesn't care about your loved ones; they only care about your money. For a year, they would make up stories about 'what they were planning to do'. But nothing ever changed. There was no follow up after the abuse claim. The person reporting it never got punished. My family suffered a lot in the past year because of this. The people at Brookdale never bothered to 'follow up'. No changes were made. Even after the [Removed] was finally fired, following some scandal, it's a shame it took so long for something to happen when it was obvious a year ago that he wasn't fit for his job. The memory care unit needs to be shut down.

5/5.00 Published 8 years ago

"Excellent Respite Care at Brookdale"

I placed my husband in Brookdale for a 2-week respite stay. The staff was very helpful and made me feel comfortable and not to worry about him. On the check-in day, all the aides introduced themselves. He had a great studio room with a TV and a roll-in shower. It was during the October hurricane, and I felt relieved after talking to them about the supplies and people that would assist. I highly recommend Brookdale.

1.5/5.00 Published 8 years ago

"Brookdale's 'Assistance' Similar to Mediocre Motel Service"

Emeritus used to do great, but since Brookdale took over, I recommend prospective customers look carefully at the help offered. Recently, we moved my father-in-law to another assisted living place that truly understands 'assistance'. Upon close inspection, Brookdale provides, for more than $100 per day, services similar to a mediocre motel. This includes weekly room cleaning instead of daily, laundry once per week, and three average meals per day.

3/5.00 Published 8 years ago

"Helpful Staff, Nice Tour, Not for Everyone"

I got a decent tour of this place. The location looked good and looked after properly. The people working there seemed smart and friendly. They also gave me lots of information and responded to my questions. The tour was good, but it didn't match up with what my dad needs. This is a good spot for the right sort of person.

2/5.00 Published 8 years ago

"Facility Fails To Calm Dementia Patient - Inadequate"

My dad, who has dementia, was livin' here for exactly four days. He got all worked up when they messed up setting up his phone. This made him not want to be part of their group and things got so out of hand, they had to call the cops. Thanks to the police, he's now in a hotel. I just can't get why they couldn't manage to cool him down, as they should be capable of taking care of his needs. My first four days there, they seemed alright to me, but after I was gone, things got wild. This ain't a good fit for folks suffering from dementia.

1/5.00 Published 8 years ago

"Terrible Facility: Friend Removed After 17 Days"

If you care about someone, don't bring them here. It's terrible. I had to remove my friend after just 17 days.

4/5.00 Published 8 years ago

"Good Start at Brookdale Jensen Beach"

Our time at Brookdale Jensen Beach has been great! They were helpful and quick to respond during the tour and move-in. According to my family, my loved one is settling in nicely and enjoying herself. So far, all positive!

4/5.00 Published 8 years ago

"Little Problems"

My father-in-law is back home with family after our okay experience at Brookdale. We encountered several little problems that added up. The building looks nice and is pretty clean, but the staff should be more attentive to residents' needs. Promises made during the tour were not followed through, and the food was bland without any flavor. Unfortunately, we had too many issues with this community, so we moved him back home.

3/5.00 Published 8 years ago

"Nice experience, Understandable concerns, Great staff"

Brookdale Jensen Beach was pretty good while my brother lived there. He had to leave because of a problem that the staff couldn't handle, but that makes sense. The place is lovely and really well-kept - it all looks great. The workers were super nice and really helpful to us. They were chill and easy to talk to about anything I was worried about. One person living there told us during our tour that the food is so good, everyone's been gaining weight since they moved in, which I thought was a nice thing to hear. All in all, our time there was pretty good.

5/5.00 Published 9 years ago

"Great place for a short stay!"

We had my mother-in-law stay here for nine days so we could get a little break. It turned out to be a great place.

1/5.00 Published 9 years ago

""Horrified by Deplorable Assisted Living Conditions""

Things are just a complete mess. They're clueless about how things got so bad. It's just a terrible situation. Right now, he's getting rehabilitative care and I won't let him return to that place. All his clothes and belongings are gone and it was absolutely filthy. The Memory Care Unit is a nightmare. The stench in the room made it impossible to stay. We won't be revisiting that nightmare. At this moment, we don't know where we'll find a place for him. Assisted living should not look like this.

3/5.00 Published 9 years ago

"False Promises over Assisted Living Costs"

We said yes to move in because they promised two months without cost. But, they didn’t give me the room until the end of the first month and still charged me for it. They told me I'd get that money back, but it turned out to be a complete falsehood.

4/5.00 Published 9 years ago

"Decent Place for Loved One"

Brookdale Jensen Beach really nails it! Can't think of improvements.

5/5.00 Published 9 years ago

"Staff Needs Improvement in Personal Hygiene Assistance"

The staff at Brookdale Jensen Beach really need to help patients more with personal hygiene. I think this is an area that needs improvement. Other than that, I am happy with this facility. It is very clean, and the staff is really friendly.

5/5.00 Published 9 years ago

"Incredibly Supportive and Understanding Staff"

They were really helpful. When we were looking for a place for my parents, they had different needs, and the staff went out of their way to help us. Everyone, from the receptionist to the executive director, was very supportive. We had many questions, and our needs changed, but I can’t say enough nice things about how they provided us with information. They were very cooperative.

5/5.00 Published 9 years ago

"The Food and Maintenance Need Improvement"

The menu and food need improvement. It's a hit or miss, often overcooked and tasteless. My dad also isn't happy about the maintenance.

4/5.00 Published 9 years ago

"Great Assisted Living Facility"

The assisted living facility is great. It's clean, and the staff is friendly. They've had good luck with it so far.

5/5.00 Published 10 years ago

"Amazing Place for Parents – Feels Like Summer Camp!"

My parents say it feels like summer camp. I want to live here too—there are so many fun activities! The staff is the BEST. I'm really happy with this place. It’s wonderful. I agree with others that the north door needs better security.

3/5.00 Published 10 years ago

"Memory care unit appeared cramped and dimly lit."

Their dementia care space felt tiny and had dim lighting. Felt very tight.

2/5.00 Published 10 years ago

"Memory Care Subpar, Facility Overall Just Average"

The memory care at this place is really disheartening. Could barely give it two stars. The rest of the home appears alright. Middle of the road.

4/5.00 Published 10 years ago

"They really need to work on the security at the door anyone can just walk in at night."

Some parts are great, but others are really gross because they leave garbage in the stairwells. It’s hard to get them to do what they promise, and maintenance takes forever to respond. Some lights don’t work right. The entrance has a code, but it often fails at night, so anyone can walk in. Security is lacking. Staff sometimes smoke outside, which isn’t professional. Renee, the executive director, is amazing. Overall, it’s a new experience for me, and the price is fair. They need to fix the door security, though.

5/5.00 Published 11 years ago

"Very Satisfied with Care and Activities Here!"

I’m really happy with what I have right now. They provide escort service to and from the dining room and check on her to make sure she’s okay. I handle her bathing, but that was my choice. The nurse is amazing! Overall, I’m very pleased with this place.

3/5.00 Published 11 years ago

"Inconsistent Acceptance Policy; Poor Security"

My mom wasn't accepted due to medication issues. They didn't seem all that organized. One person initially said she could come for lunch, then called back saying they couldn't accommodate her. Also, no one was watching the unlocked backdoor. For a facility that deals with patients who have mild memory problems, I expected the backdoor to be monitored. I can't be sure, but that was my impression. I thought about moving my mom there since her memory issues aren't severe. Yet, the lack of security struck me as strange.

4/5.00 Published 11 years ago

"Very Pleasant"

After checking out four other places, we chose Emeritus at Jensen Beach. It's really nice and doesn't feel like a hospital or nursing home. I can only speak for the memory care side, but they also offer assisted living. The Memory Care Ward is well-managed, and the staff seems pretty good, although there's some turnover. In some areas, Emeritus could use updates, like their billing department. Overall, it's a good place, and I'd recommend it to others.

4/5.00 Published 11 years ago

"Emeritus Impresses So Far"

We really like Emeritus. Everything has been going well. The staff is friendly and efficient—they do what they promise. Overall, we're quite happy.

Brookdale Jensen Beach Assisted Living & Memory Care

Address
1700 Northeast Indian River Drive
Jensen Beach, FL - 34957

Website

Email

Telephone
(772) 225-1355

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