Brookdale Leesburg
Anonymous
"Location Convenience with Room for Improvement"
My aunt really likes the location because it’s close to her friends and doctor’s offices. However, the building is older and could use some brighter decor and new carpeting. The location was the main reason we chose it. The manager is also very friendly.
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Opal H
"Cozy Assisted Living with Fresh Updates Recommend for Comfortable Living"
Visiting my friend at this place felt really comfortable, almost like being at home. I think other people would like it too. The building looks well taken care of, with clean carpets that smelled really nice. It seems they recently renovated it with new paint, lighting, and decorations.
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Anonymous
"Mixed Experience at Memory Care Facility"
We're not sure about the meals and dining service. There are many activities offered, but my mother-in-law isn't very interested. She enjoys the Friday afternoon ice cream snack, though. The cost is reasonable for 24/7 Memory Care. My main complaint is that the doctors don't give us any information about my mother-in-law's well-being or test results. I've spoken to the head nurse about this because even though I visit her every week, we're left in the dark about her healthcare.
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Bowers
"Awful Experience at Vista Lake Memory Care"
Vista Lake was awful. My family member stayed in their memory care unit. The workers there didn't know how to handle dementia patients. Instead of being gentle, they made fun of my loved one. There weren't many activities around and the place was dirty. The courtyard was also full of bad safety risks. They had no nurse around during weekends and it was hard to get in touch with them when I needed to call the place. Be sure to really check this place out before choosing it.
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Anonymous
"Lack of Attention and Management Issues"
My family member passed away on a Saturday, but the office didn't find out until Tuesday. It took months to get our owed money back. The staff should pay more attention to residents. I wouldn't recommend it if the same administration is still in charge, but maybe they're under new management.
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Anonymous
"We found a good place for my aunt!"
We found a nice place for my aunt, and it’s good. It worked out well for her and our family.
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Anonymous
"A caring community with good food and activities!"
We toured this community for care and were offered a meal to see what they have. The meal was good, and we liked the caring staff. The community was very clean, and the activities looked great if we had decided to move in. We recommend that families tour this community for their loved ones.
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Anonymous
"Great Care and Rehabilitation"
Grandpa is doing well with his rehab here. This place is close to our family. It's clean, and they have long hallways. There are enough staff members and the rehab is good. The meals look nice and are balanced. They have walkers and machines to help him get up and move around. They are doing a good job, and we hope his rehab will be done soon.
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Anonymous
"Decent visit, old place with friendly people"
This place isn't as cheerful as other homes we visited because it's quite old. But the folks I met were friendly and there seem to be cool activities and facilities available.
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Anonymous
"Need more light!"
I toured this community. Staff friendly, answered questions. Residents active. Community too dark.
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Anonymous
"Dirty Home with Kind Staff Needs Major Improvements"
I didn't like this place at all. When I walked around for a tour, it wasn't nice. It looks like they need to fix it up a lot. Honestly, it was dirty and gross. No one should have to live there. Even though the folks working there were nice, I would never let my dad live there. It needs to be made better.
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Anonymous
"A Great Choice for Mom's Care"
We're glad we chose Brookdale for my mom's memory care. The staff checks on her and keeps us informed. The community is clean, and Mom enjoys the activities. Thanks to A Place for Mom!
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Anonymous
"Super friendly staff and fun activities!"
The staff is super friendly and really responsive. The activities they offer are popular, and the activities coordinator is amazing. Everyone on the staff is great at helping the residents and answering questions.
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Bill Muscatello Jr.
"Thank you, Brookdale!"
We moved my mom to Brookdale (Sterling House). The staff, who is very caring and energetic, showed us the rooms, grounds, and food. It was a really nice place. My mom’s room is very big, and the people at Brookdale are very caring. They make sure she gets her medicine, food, and activities. I feel more at ease knowing she’s there.
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Evelyn
"Best choice for my parents."
The staff at Brookdale Leesburg (formerly known as A Place For Mom) was super friendly and helpful. They really understood what my parents needed and gave me advice on care options. The place is always clean, nicely decorated, and has a great atmosphere. My parents have been there for two months and they're happy.
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Anonymous
"So far, so good."
She likes it. The staff are helpful. Some initial issues got resolved. The emergency pull cord connects to a cell phone, but overnight responses are lacking. Day shift has more people. Overall, it's going well.
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Anonymous
"Going Smoothly for Loved One"
Things are going well for my loved one at this assisted living facility! She visited several places, but she chose this one for herself. I don't visit often, but she seems happy, and I'm relieved she's comfortable and safe.
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Mary Reavis
"Wonderful care and staff made my husband's stay great!"
I was so happy to have my husband at Clare Bridge. He was really happy there and loved the staff. They loved him too, which made things easier for me. The food was good, and the help was amazing. Thank you to everyone at Clare Bridge!
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Loved one
"Substandard Care, Serious Concerns at Assisted Living Facility"
During our tour, they appeared professional and made promising claims, but the level of care dramatically dropped once my family member moved in. My father was often left in an unsanitary state with a foul odor. His bathroom was typically dirty, not being cleaned until I explicitly requested it. A theft occurred that wasn't properly investigated, adding to our list of complaints. In one serious instance, my loved one needed immediate medical attention. They didn't call an ambulance as they should've but asked me to pick him up instead. Upon arriving at the hospital, the medical staff confirmed that an ambulance should've been summoned right away.
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Daughter
"Glum Atmosphere and Ignored Inhabitants"
I found it too gloomy. The sight of folks just parked in their wheelchairs did not appeal to me. Of course, that happens, but it's not really something you'd want to be greeted with right at the doorstep. There seemed to be no oversight, with many residents just left by themselves.
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Customer
"Too Dark And Crowded With Wheelchair-Bound Seniors at This Facility"
I've visited this place before, and it's really not good. It's too dark, plus there are lots of old people just sitting in wheelchairs everywhere.
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Customer
"Nice place, I enjoyed my visit"
I visited this place, and it was really nice.
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