Brookdale Mandarin
Anonymous
"Outdated and Institutional: Brookdale Mandarin Assisted Living Disappoints"
We visited Brookdale Mandarin while looking for a place for my loved one. It didn't meet our needs. The building is old and feels like a hospital. I'd give it two stars, tops. We're still looking elsewhere.
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Anonymous
"Affordable, Friendly, and Clean Assisted Living Community"
We chose this place mainly because it’s affordable. The staff is friendly, and while it’s not fancy, it’s clean. I’d recommend it.
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Anonymous
"Unacceptable Service and Conditions at Assisted Living Facility"
This place is just bad. Seriously, you can be waiting for someone to show up for help for more than 5 minutes. The staff here aren't helpful. This whole building needs a heck of a lot of fixes. One time, the water was turned off for close to a whole week. A COVID outbreak made the workers leave meals outside rooms, that's if they even remembered to bring food. They had the nerve to tell my father-in-law to call my wife to get her to come down and give him his pills. They didn't even give him a bath for almost a week when his shower broke. I say steer clear of this place. It's a real shame.
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Victoria
"Disappointing Experience at Assisted Living Facility"
The food was bad, not healthy or tasty. They ran out of menu items like hamburger buns. No fruit plate with cottage cheese. It took too long to get to the dining room, and the elevators didn't work. They also got the bill wrong after moving out. Communication was terrible. I couldn't talk to the dining manager. They always said she wasn't available. I never saw the administrator once, not even in the building. I had to move her to my house because of all this. The worst part was that her door kept locking, and they stuffed toilet paper in the lock! Can you believe it? So she couldn't lock her door at night or anytime.
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Brookdale Mandarin
Amenities:
- 24 Hour Security System
- Concierge Service
- Library
- Arts & Crafts Studio
- Beauty/Barber Shop
- Courtyard and Garden
- Outdoor Pool
- Theatre
- Game Room
- General Store
- Billiards
- Parking - Carport
- Parking - Surface
- Private Dining Room
- Clinic
- Piano
- Postal Services
- Business Center/Computers
- Therapy Pool
- Therapy Room
- Computer/Internet Access
- Chapel
- Porch Flat Screen TV
Address
10790 Old Saint Augustine Road
Jacksonville, FL - 32257
Website
https://www.brookdale.com/en/communities/brookdale-mandarin.html
Telephone
(904) 260-0800