Assisted Living Facilities

Brookdale Southpoint

3.8/5.00 - based on 44 reviews
5 stars
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3 stars
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1 stars
1/5.00 Published 10 months ago

"Brookdale: Decent Facility, Subpar Staffing, Inadequate Dementia Care"

Absolutely, I wouldn't suggest Brookdale even to my least liked person! I truly hope that none of you have to go through the dreadful experience we had with Brookdale. The place itself isn't too bad -- it's quite decent. The real issue lies with the employees. The facility lacks enough staff, and the workers present aren't equipped to deliver even the basic level of secure and proper care for people with dementia.

4/5.00 Published 1 year ago

"Liked tour but concerned about front stairs."

We toured and liked it but stairs made us uneasy.

2/5.00 Published 2 years ago

"Memory Care Facility: Mixed Experience with High Turnover and Neglect"

My family member stayed in the Memory Care area. At first, things were alright, but then they got worse. The good: There's a lady who's really nice and tries hard to plan activities that the people in Memory Care enjoy. My family member ate well and gained some weight, which was good. The bad and ugly: Lots of people quit their jobs here, including nurses, caregivers, bosses, and everyone. Also, because there weren't enough staff, the people who worked in the regular part of the facility had to help out in Memory Care, and sometimes temporary nurses were brought in. Those regular staff didn't know much about taking care of people with memory problems and had a tough time. The folks who cleaned the place didn't stick around, and the caregivers weren't very motivated. During the day, they didn't want to do much beyond giving medicine and meals. At night, they tried harder, but they still couldn't do everything. So, my family member's room was always dirty, with dusty stuff and sticky floors, and sometimes there were bugs. It seemed like nobody really cared about doing a good job.

3/5.00 Published 2 years ago

"Facility Tour Impressive, But Cleanliness and Activities Lackluster"

We visited this place with a guide who was really great, but the place itself wasn't up to par. It didn't seem very clean, and there wasn't anything happening. Plus, it cost more than other options we looked at. One good thing was that it's all on one floor, and our family member could have a little porch outside.

3/5.00 Published 3 years ago

"Assisted Living Falls Short for Loved One's Needs"

My family member didn't find what they needed here. It's more for people who need nursing care, not what they wanted. The staff was nice and careful, but there weren't many other residents around. The ones we did see seemed kinda out of it. It didn't seem like a fun place to live.

2/5.00 Published 4 years ago

"Mixed Experience in Assisted Living: Affordable but Understaffed"

The place had fun activities like movies and painting. But sometimes our family member couldn't join due to memory problems. The food was okay. She stayed in three rooms: the first was nice, the second was cramped, and the third was terrible. It's cheap, but the staff is often not helpful or well-trained.

4/5.00 Published 4 years ago

"Good Facility, Needs Better Food and Weekend Staff"

We picked Brookdale Southpoint for my mom because I liked what I saw when I visited. She has her own room which is a nice size for her. But, she really doesn't like the food; she says it's tasteless and lacks flavor. They've hired a new cook recently, so maybe it's gotten better. Something I think others should know is that they need more people working on weekends. Also, when they raise their prices, they go up by a lot at once.

4/5.00 Published 7 years ago

"Working Out Well"

My father-in-law is really happy living here. He settled in well and enjoys staying on the community grounds. The staff is super nice, and he likes the food. We'd recommend this place.

4/5.00 Published 7 years ago

"Pleased with the care"

We're happy that our loved one is settling in at Brookdale Southpoint. The place feels warm and welcoming, even though it's not brand new. It's super clean and well-maintained. The staff is friendly, caring, and attentive to her needs. We haven't tried the food, but it looks yummy and smells good. They also encourage residents to participate in activities. Plus, there's an outdoor area in the memory care unit for fresh air.

2/5.00 Published 7 years ago

"Inadequate Staffing and Mistakes at Assisted Living Facility"

My sister seems secure in this facility, but I worry about the quality of her care. It seems to me that they're short on staff here. What worries me is that there's only a single aide on duty during the night, but there are 50 people living there. Additionally, they've mishandled her medications before. This place really needs to step up their game and make necessary improvements.

3/5.00 Published 7 years ago

"Clean, Well-Brightened Rooms; Limited Social Areas, Welcoming Staff"

Nice, clean rooms that light up well. There's no small kitchen though. The spaces for activities or hanging out are quite limited and a bit tiny. But the workers are cheerful and open, most folks living here were seen in wheelchairs during our tour.

4/5.00 Published 7 years ago

"Layout Didn't Work for Us, but Nice Tour Overall"

This community is really nice, and my tour went pretty well. The place looked good and well-maintained. The staff I met were friendly and polite. My only concern was the layout of the community. I didn't think it would be suitable for my brother and what he wanted. Overall, the tour was nice, but this community wasn't the right fit for us.

3.5/5.00 Published 7 years ago

"Mixed Feelings about Assisted Living Facility"

I liked this place, it had cool stuff for everyone. The staff was nice and made my mom and me feel welcome. But, I don't think it's right for her in the end. Overall, it was good, though.

4/5.00 Published 7 years ago

"Explore for Family Care"

I visited this community and noticed an odor. However, the value is excellent. The friendly staff answered my questions, and the activities seemed good. The rooms were also nice. Families should check it out for themselves.

5/5.00 Published 7 years ago

"Good care, but food needs improvement for memory care residents"

My mother is having a hard time adjusting. From what I've seen when I visit, they provide quality care. However, she doesn’t like the food. A friend of mine tried it and said it was very cold. The issue is that my mother is in memory care, so the food gets cold by the time it reaches her from the dining room. We chose this place because it’s close to me, and my mother could bring her dog. I also want to thank A Place For Mom for helping us find this community when we needed it. It was really helpful.

5/5.00 Published 7 years ago

"This community truly cares for its residents!"

I really liked this community. They always go above and beyond, and the staff is very nice and helpful. The place is clean, and the residents are out and having a great time.

3.5/5.00 Published 8 years ago

"Assisted Living Review: Not Quite the Perfect Match"

This place was closer to my home when I visited. The people working there were friendly, and everyone living there seemed to be having a good time chatting with each other. But, during the tour, I saw they don't have showers for people with disabilities. It just didn't seem like the right place for us.

5/5.00 Published 8 years ago

"Mom loves living here!"

My mom just moved in, and she is really happy. I would suggest anyone to come and see this community.

4/5.00 Published 8 years ago

"Affordable Assisted Living with Limited Walking Space"

More Medicaid beds available. The facility is pleasant and reasonably priced. However, the walking space is limited.

4.5/5.00 Published 8 years ago

"Renovated Southpoint, friendly staff, and great activities and food!"

Brookdale Southpoint has recently been renovated, so it looks new with fresh paint, new floors, and new furniture in all the common areas. The staff is very friendly and nice. My grandfather was worried about the activities and food, but he was happy with both.

2/5.00 Published 8 years ago

"Review of Melancholic Environment at Southpoint Assisted Living Facility"

Disheartening. Employees seem stressed and over-tasked.

3.5/5.00 Published 9 years ago

"Communication Needs Improvement"

The people working there need to talk better. It's okay, but not great. When we moved in, I told them stuff, but later they asked me the same stuff again. It's been alright overall.

5/5.00 Published 9 years ago

"Doing a Great Job So Far"

So far, they are doing a great job. I would give them a high rating. I did notice a bit of a smell in the common areas. The staff is friendly, and the value is good. They are attentive and responsive, with plenty of activities. The food is good too; I’d rate it a five.

4/5.00 Published 9 years ago

"Nice Place for Loved Ones"

This place was pretty good for my loved one. The people who work there are nice and caring. The other residents are friendly too. They have a few activities once in a while. The building is clean and taken care of.

1/5.00 Published 9 years ago

"Extremely disappointing. Would ADVICE AGAINST this establishment"

Our experience with Brookdale Southpoint went horribly. I wouldn't suggest anyone go there. My family member went in perfectly healthy, but when we left he was so weak, he couldn't leave his bed.

4/5.00 Published 9 years ago

"Friendly, Caring Staff"

Brookdale Southpoint does a really good job. The place looks nice and clean, and they take great care of the people who live there. What I like most is that the staff seems happy to work here, which means they give excellent care to the residents.

5/5.00 Published 10 years ago

"Very friendly staff, great facility"

Everything has been going great at Emeritus at Southpoint! The facility is very nice and clean, and the staff are all very friendly. They’ve been great about keeping in touch with us during the whole process, and even visited our loved one while we were waiting for a room. They offer a lot in terms of care and amenities, and the food always looks good when I visit!

1/5.00 Published 10 years ago

"Upset by smell and pointless TV at Memory Care Unit"

Felt let down even though they hinted about a possible pee smell in the Memory Care Unit. Also bummed to see a bunch of residents huddled around a pointless TV show. Visited on 7/31

4/5.00 Published 10 years ago

"Great Place for Seniors!"

I like everyone there. They're easy to work with. The best part is the friendly staff! It's just as good as other places. It's clean. The activities are decent.

3/5.00 Published 10 years ago

"Pushy sales, musty smell, and forced friendliness at facility"

They were pushy for us to pay right away even though we said we weren't ready to do that 'today.' The whole place smelled musty, like mold or mildew. When we visited, every worker would stop and say hi, but it felt fake like they were forced to do it.

3/5.00 Published 10 years ago

"Not overly pleased with communication and follow-through at facility"

I wasn't really impressed with this place. I felt like they lacked good communication. There was an incident where my relative suffered withdrawal because they didn't manage his medication well or refill it on time. Although they kept him clean, I don't feel they offered enough activities for mental stimulation. There were times when the nurse said he was okay, but then I'd discover the next day that he wasn't. I also had concerns about the cleanliness of his room. Some of the caregivers were friendly, but the head nurse was not very responsive. I think the problems mainly stem from the higher-ups. They didn't fulfill promises like taking residents on outings, providing mailbox keys, or hanging pictures outside the rooms.

4/5.00 Published 10 years ago

""

I've been really happy with the service my mom received at the assisted living facility. She was there for day stays, about six hours a day, five days a week. When I arrived in the mornings, everything was well-organized, and the housekeeping staff was busy tidying up. The overall staff was fantastic—friendly, personable, and professional. They quickly learned her name and greeted her every morning with smiles. The care provided was minimal but thoughtful. They made sure my mom had breakfast, lunch, and snacks, and they even administered her medicine. Since she was diabetic, they went out of their way to keep her away from sugary and high-carb foods. When she had trouble taking her pills, they crushed them up for her. I appreciated how they kept me informed about her well-being, especially if she was having a tough day. The facility had a resting room specifically for day program participants, which was great. They seemed prepared for various situations and followed a schedule. I always knew what activities were planned. While they did something different each day, they maintained a consistent weekly routine. My only concern was that the administrative staff wasn't always available early in the morning. The nursing and dining staff were present, but the officials and admin staff weren't around until later. It would have been nice to have someone available earlier to discuss any issues related to my mom. Overall, though, I was pleased with the care provided. – she

2/5.00 Published 11 years ago

"Questionable Refund Policy at Appealing Assisted Living Facility"

The big problem was their payment setup - it was some sort of medal system deal: gold, silver, bronze. If you decided to cough up a hefty sum at the start, your monthly cost was a tad cheaper. However, if your loved one passed away soon, you didn't get any refunds. I was looking for a place for my mother-in-law there and it seemed like a nice spot. The staff also appeared amiable during my single visit.

Brookdale Southpoint

Amenities:

  •     Emergency Response in Each Room
  •     24 Hour Security System
  •     Concierge Service
  •     Library
  •     Arts & Crafts Studio
  •     Beauty/Barber Shop
  •     Courtyard and Garden
  •     Community Kitchen
  •     Fireside Living Room
  •     Private Dining Room
  •     Special Dietary Menus
  •     Piano
  •     Postal Services
  •     Computer/Internet Access
  •     Porch
  •     Flat Screen TV
  •     Guest Suite(s)
  •     Meeting Rooms
  •     Landscaped Grounds

Address
6895 Belfort Oaks Place
Jacksonville, FL - 32216

Website
https://www.brookdale.com/en/communities/brookdale-southpoint.html

Email

Telephone
(904) 296-2384

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