Assisted Living Facilities

Brookdale Southside

4.3/5.00 - based on 72 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
4/5.00 Published 8 months ago

"Clean, fun activities, attentive staff—great move to Brookdale."

I like Brookdale; it's clean, fun activities, staff attentive. Nice move.

2/5.00 Published 9 months ago

"Struggles at Assisted Living"

Most staff seemed good, but they were short-staffed. Mom’s bedsores returned, got infected, and she passed away. Not recommended.

4/5.00 Published 1 year ago

"Affordable Assisted Living with Full Amenities and Friendly Staff"

Brookdale Southside offers apartments with full kitchens and washer/dryers, which was a big plus for us. The meals in the dining room are okay but simple. The staff there is super helpful and nice, and they make things easy for us. Every week, the Executive Director sends out a newsletter to keep everyone informed. The cost is reasonable at the beginning, but it goes up by 15% every year. Despite the increasing cost, it's still the right place for my mom.

4/5.00 Published 1 year ago

"Newer Assisted Living Community with Good Amenities, Pleasant Tour Experience"

Our family visited Brookdale Southside for a tour in person. The community seemed nice, and the tour was good. Even though we didn't choose it for our loved one, it looked newer and had good amenities overall.

4/5.00 Published 1 year ago

"Great Tour and Friendly Staff at Brookdale Southside"

We visited Brookdale Southside while looking for an assisted living place for our loved one. This facility was awesome! The staff was really nice and answered all our questions. We chose a place closer to home, but this one was really great!

3/5.00 Published 1 year ago

"Assisted Living Facility Falls Short, Lacks Adequate Staff Support"

My mom stayed at Brookdale Southside. It was hard at first because they didn't have enough workers, so she often waited for help. Nobody guided her around, so she felt lonely. Sadly, she ended up in the hospital again after three weeks due to bedsores. She won't be going back there. I don't suggest this place until they improve. However, some of the staff were nice.

4/5.00 Published 1 year ago

"Feels Like Home with Great Activities and Good Value"

We checked out some places, but Brookdale Southside really caught our loved one's eye - he took to it right away, saying it felt cozy and welcoming, not cold or unwelcoming at all. There's always something fun to do, and he says the food tastes great, though it's often the same stuff. All in all, we think it's worth it for all the stuff you get.

4/5.00 Published 3 years ago

"Good choice for assisted living with minor maintenance delays; transparent about Covid."

I think it's a good place to consider. There have been a few problems, but they're fixable. When we've asked for repairs, we've had to wait about four days, which isn't too bad. I appreciate that they're clear and keep us informed about Covid.

5/5.00 Published 6 years ago

"Great Atmosphere and Caring Staff at This Facility"

We really liked this place. It’s definitely one we want to show our Aunt. Since we arrived early, we sat in the lobby for a while and observed everything. This was a great way to get a feel for the atmosphere. We appreciated how well the facility is kept and the caring way the staff treated the residents.

4/5.00 Published 6 years ago

"Restaurant Needs Improvement, Otherwise Highly Recommended Assisted Living"

My mom's been here for two years. She loves the place and its people. Whenever she needs something, they're quick to help. But, she keeps complaining about the restaurant. It's a big deal for her and others her age. I hope they fix it soon. Despite this, I still recommend it to everyone.

3/5.00 Published 7 years ago

"Great Living Spot, But Needs Better Food Service"

The place is really clean and nice to look at. Almost everyone working here is nice and helpful. Their dining hall is having a hard time though. They don't have enough staff to serve so meal times are pretty long. If you ask for food to be sent to your room, it arrives cold. The people in charge are trying their best to solve the issue, but they say they're finding it difficult to hire new staff. Despite these issues, I'm still pleased living here and would suggest others to consider it.

3.5/5.00 Published 7 years ago

"Mixed Feelings About Assisted Living Transition"

The tour at this place was good, staff were nice. The community seemed nice too. But, I worried because my dad lived in a different place before where there were problems with the management. I wasn't sure if he'd be happy here.

5/5.00 Published 7 years ago

"Options for care"

We visited this community and used their service for a few days. We were not happy that he got an injury while there. However, the staff provided good care. We liked the menu, and there are activities for residents who can join in. We recommend families to tour this place to see if it fits their loved one’s needs. We did feel they sometimes lacked enough staff.

4/5.00 Published 7 years ago

"Comfortable and welcoming assisted living with great amenities and staff."

The people taking care of my mom are really nice. The person who helps with advertising was also really nice and answered all our questions. The outside area is really pretty. They have a path to walk on, a nice gazebo, and a pretty lake behind the building. Inside, they have a garden with butterflies and hummingbirds. It feels nice to be there. They have a lot of things that my mom likes to do, and they make sure she's included in different activities. I think other people would like it here too.

4/5.00 Published 7 years ago

"Perfect fit for my leisurely lifestyle, with pet-friendly amenities."

I'll update this later, but so far it's been great. The people helping me move in know their stuff and have been really helpful. The food's good, but a bit too quiet for my taste. The place looks nice, parking's fine, and they have lots of things planned to do. Plus, they let you bring your pet, which was super important to me. Winston, my dog, loves it here too. I'm sure I made the right choice for my new relaxed life.

5/5.00 Published 7 years ago

"Very nice place with excellent care!"

Sunrise of Jackson has been doing an excellent job overall. I’d give them high marks in every area. The community looks nice and is always clean. The staff is really friendly, and they take great care of all their residents.

4.5/5.00 Published 7 years ago

"Friendly and Cozy Assisted Living at Brookdale Southside"

“The staff and residents are really friendly. The apartment is cozy, and the food is pretty good. It just takes a bit of time to get used to the new place.”

4/5.00 Published 7 years ago

"Getting Settled"

For the most part, I'm happy with my move to this community. I'm still adjusting, but it's a pleasant place. The staff is friendly, and they keep things clean. With a little more time, I'll feel even more comfortable.

4/5.00 Published 7 years ago

"Friendly and Helpful Assisted Living Community"

I am moving into this community soon and I'm really excited about it. The staff have been very helpful in getting me ready for the move and have been very welcoming. They let me try one of their meals during my tour and even let me stay the night to make sure I liked it. The residents are wonderful and went out of their way to introduce themselves to me. Overall, I am very happy with what I've experienced.

3.5/5.00 Published 7 years ago

"A Peek Inside: Assisted Living Community"

I went to see this place for my mom's care. The people there were friendly and ready to answer our questions about the care they provide. The place is neat and tidy, and we appreciated the different meals and activities available. Families considering care for a loved one might want to check out this community.

4/5.00 Published 7 years ago

"Helpful Tour at Lovely Assisted Living Community"

The community was really nice and the tour taught us a lot.

5/5.00 Published 7 years ago

"Great Staff and a Clean, Convenient Community"

My mom is doing great thanks to this community. I'd recommend this place to anyone who needs it. The staff are nice and always professional, and they spend time with my mom and the other residents. The place is clean, and the food is good. It's a better fit for our family and my mom, and it's in a convenient spot.

3.5/5.00 Published 7 years ago

"Mixed Feelings about Spacious Assisted Living Facility"

This place seemed nice, and the tour was fun. The workers were helpful and knew a lot. But it's just too big. Mom might struggle here.

5/5.00 Published 7 years ago

"I love it here!"

Everything is going really well, and I love that they accept pets. I also enjoy the live music. The food is delicious, and I like going to the dining room to socialize. Both the community and my room are always clean.

4/5.00 Published 7 years ago

"Pleasant Tour, Lovely Community"

I had a great time touring this community. The staff were kind and friendly, and the place looked nice. Overall, the experience went well, but my mother didn't think it was the right fit.

4/5.00 Published 7 years ago

"Warm and Welcoming Assisted Living"

My mom really likes Brookdale Southside. The staff is super friendly and always ready to help. They've made my mother feel safe and welcome. The only downside is that sometimes the wait staff is slow during dinner.

4/5.00 Published 8 years ago

"New Home Feels Like Family"

I did lots of research and asked many questions about places where my parents could live without needing much help. We visited different places from Daytona to Georgia, but it was at Brookdale Southside where my parents felt comfortable. I wanted them to choose where they'd live. When my mom stepped inside, she said it felt like home. Change can be tough, but the folks at Brookdale really try to make it easier for all of us. My parents enjoy the activities, meeting people, and the meals they get every day.

4/5.00 Published 8 years ago

"Assisted Living Delights Families with Happy Residents and Great Food"

The staff here are really great with my mom. The residents seem genuinely happy when you walk down the halls. I think if they didn't like it here, you'd notice. The food is good, and Mom enjoys dining here. We appreciate that it's a bit larger than most communities; that's why we chose it.

5/5.00 Published 8 years ago

"Wonderful Community with Exceptional Service"

This place is amazing with great service and real value! It could be even better with some volunteer programs like faith groups and NGOs visiting with fun activities, especially artistic ones. Maybe a fundraiser for a piano and other volunteers could help. Big companies often have charity programs that could donate items like musical instruments. Aromatherapy in common areas would be nice for everyone’s well-being.

5/5.00 Published 8 years ago

"The Community Is Helping"

My mom enjoys her room as much as she can. The staff are great, always attentive and working hard. The residents seem happy. Outings are available, and the staff asked if my mom wanted to join, but she declined. They really try their best to help my mom with the change.

5/5.00 Published 8 years ago

"Outstanding Senior Living Solution"

You truly love what you do; you’ve gone beyond what we hoped for! Great place for seniors to live!

1/5.00 Published 8 years ago

"Major Quality Decline Under Profit-Driven New Management"

My Mom's been living here for a long time. She's noticed how the services, particular the food quality, have gotten worse as the prices keep going up. It used to be when she first moved in, and she really liked it then. But after Brookdale took over, it's clear they just care about making money, even at the elders' expense. My Mom would definitely live somewhere else if she could. If you're considering moving here, make sure to ask a lot of questions and check out other places too. It might seem nice at first glance, but once you're living there, you'll quickly notice how they prioritize profits over people. They charge a lot but provide little in return.

4/5.00 Published 8 years ago

"Home Sweet Care"

I'm really pleased with how they take care of my mom here. The staff is super helpful, and the food they serve is really tasty. Plus, there are lots of fun activities. I highly recommend it to other families.

4/5.00 Published 8 years ago

"An Eye-Opening Tour"

I had a hard choice after my visit. They showed me around really well, and I saw how pretty the community is. All the staff were friendly. The place looks clean and nice. During the tour, my guide mentioned she doesn’t eat the food here. Food was important, so we decided not to pick them.

5/5.00 Published 8 years ago

"Loving Our New Home in This Beautiful Community"

I’m really happy with our experience at this place so far. It’s a beautiful community, and everything looks wonderful. We have a lovely two-bedroom villa. This place truly makes you feel at home. We’re very excited about moving here! The staff is amazing and really makes you feel like family.

4/5.00 Published 8 years ago

"A Pleasant Experience"

We really enjoyed this place. It felt like a great match. The staff worked closely with us, and I was grateful for that. Sadly, things changed, and we couldn't move in, but overall, it's a lovely place.

5/5.00 Published 8 years ago

"Great place with caring staff!"

Our time at Brookdale Southside has been really great! The staff is friendly, professional, and super helpful! Our loved one had many special needs, and they really made an effort to make sure everything was taken care of. Overall, it’s just a really nice place!

5/5.00 Published 8 years ago

"A great new home for Mom"

Brookdale Southside has been amazing during my search for a place for my mom. Kathy was so open and helpful, guiding us through everything. Cathy and Carolyn were informative and supportive the entire time. What I appreciated most was that there was no pressure at all. I could tell it would feel like home. We’re excited for her to move in!

0.5/5.00 Published 8 years ago

"Brookdale Disrespects Seniors With Unfair Water Crisis!"

On January 7th, folks at Brookdale were told there'd be no water due to construction on January 10, 2016, at 9:00 PM. They could only use it again after boiling for at least a minute. Plus, Brookdale Southside then wanted to sell them bottled water for $12.00 with no mention of the size. Not cool. They finally cleared the water for use on January 14, 2015. Here are my issues: 1. This concerns people paying a lot of money for assisted or independent senior living. Having no water for four days is unacceptable. 2. This is a place with a lot of different types of residents. Not everyone grabs the daily paper from the mailroom. 3. $12.00 for water? Seriously? I bought my mom several 2.5-gallon jugs from Publix for just $2.75 each. 4. Seniors tend to be at a higher risk when exposed to coliform bacteria. 5. Brookdale was running the construction, they should have supplied the water for free. 6. For convenience, the dining room became paper plates, plastic utensils, and paper cups central. But try slicing a tough piece of pork with a plastic knife. Shame on Brookdale - you didn't think of the needs of your people during this construction. It was more than annoying, charging for water seemed disrespectful, particularly as many can't drive or carry loads of water. And you weren't looking out for everyone. A lack of communication on your part.

5/5.00 Published 8 years ago

"Exceptional Care with Kind Staff"

I can’t think of anything that needs improvement here. On the positive side, we are always welcomed with smiles, and I hear the staff speaking respectfully to everyone. I’m really happy with this place because they go the extra mile. They treat the residents with dignity and don’t get in the way.

5/5.00 Published 9 years ago

"Lovely facility"

Things are going very well. It's a lovely facility. Everything is wonderful. No problems with the staff, care, or food. This is a very nice place, and I recommend it.

4/5.00 Published 9 years ago

"Top-Notch Assisted Living Facility!"

I can't think of anything that needs fixing at Brookdale Southside. The building and staff are both great!

4.5/5.00 Published 9 years ago

"Great Food and Friendly Staff Make for a Positive Experience"

The assisted living facility has a main dining room and a Sunday brunch, so the food is really great. It's an independent living place, which means residents can go out and join activities. Everyone here is super friendly and helpful. Overall, it's been a great experience.

3/5.00 Published 9 years ago

"Headline: Unimpressed with Brookdale Southside food quality"

Generally, Brookdale Southide is good. My only problem is that the food isn't great. Apart from that, it's pretty good here. The workers are nice and the facility is neat. I'm happy with it.

5/5.00 Published 9 years ago

"Wonderful community with great service and happy residents!"

This place has been excellent in every way! The customer service, food, employees, and residents are all wonderful. I would love to recommend this facility to more people. My client really enjoys everything about this community!

4/5.00 Published 9 years ago

"“Very Friendly and Supportive”"

They’re really friendly and made the move easier for my loved one. I rated them highly overall, but gave a three for Activities because I don’t know much about them.

5/5.00 Published 9 years ago

"Friendly Residents and Comfortable Environment"

I like how they have a simple and clear financial arrangement, which we needed. The residents are friendly and happy to talk to us. The dining experience is very nice. It's a pleasant place to be, and I feel very comfortable visiting.

5/5.00 Published 9 years ago

"Dad feels happy and has a busy life!"

I absolutely love this community for my dad! He was so lonely at home, but now he has a busy schedule every day. He has made lots of friends in the Independent Living area. The food is getting better now that there’s a new director. They just updated the whole place with new carpets, paint, fixtures, and more. It looks great! He has a regular apartment with a washer, dryer, and dishwasher. Their apartments are bigger than others I’ve seen. The campus is large, but my dad learned his way around after a week or two. It’s not home, but it’s the best option. Now he says he feels like he has a life again. The staff is friendly and efficient. Plus, I’m happy to know there’s staff available 24/7, and he can add medical care to his apartment if he needs it later. Sure, this place is pricier than others, but you get what you pay for in Jacksonville! This place is worth it.

5/5.00 Published 10 years ago

"I highly recommend Brookdale"

Carriage Club helped me through an unbelievably difficult situation with my father. I'm extremely grateful to the Marketing department, not just for her expert marketing skills, but also for her abilities with family intervention and transition aspects of this change. I can't say enough good about them and would highly recommend them to the 1000+ people in my congregation where I preach.

5/5.00 Published 10 years ago

"Great Experience at Carriage Club of Jacksonville Assisted Living"

The staff was super friendly and really helpful. We got to see what a regular day looks like at Carriage Club.

4.5/5.00 Published 10 years ago

"Carriage Club Jacksonville FL: Great Staff and Activities"

Making this decision was tough, but Kathy Accurso at A Place for Mom and Karen Caruthers at Carriage Club made it easier. It's only been a week for her, and so far, so good. A big plus for Carriage Club is the activities coordinator, Kari. She is energetic and seems to really care about the residents' well-being.

5/5.00 Published 10 years ago

"Clean and Caring Community, Great Value for Money"

This place is really clean, and the staff is friendly and caring. The activities could be a bit better, but there’s always enough parking. Overall, it’s a good value for what you pay, and we were happy with the care services they provided.

4/5.00 Published 10 years ago

"Happy Mom Thriving in Assisted Living Activities"

Mom is doing great in the assisted living facility. She's settled in nicely and loves participating in activities and spending time with others.

5/5.00 Published 10 years ago

"Top two choices. Planning another visit with M."

This place is one of my top two choices. I will visit again with M.

5/5.00 Published 10 years ago

"They're very good"

They're very good. She likes some meals, others she doesn't. Overall, it's been a pretty good experience. The location and reviews were good, which is why we chose this place over others we saw.

4/5.00 Published 11 years ago

"Absolutely Huge"

It's owned by the same people who own The Atrium. It's much bigger and spread out. They have more land. Independent living happens in condos and townhomes, across a lake from the assisted living building. It feels like a really large apartment complex. There's even a bank and a CVS pharmacy inside the community. It's a very, very large place, and it's newer. My dad lives there, but he thinks it's hard to get around without a motorized power chair. The apartments are new but quite small. The staff is friendly and knows a lot.

3/5.00 Published 11 years ago

"Dissatisfied: Unappetizing Food and Faulty Facilities"

I brought my dad to live here, and we're not completely happy. The meals aren't tasty, and I see what he means! He's involved in some activities like playing bridge. There's a pool, but they only have swimming one day per week. They've already shut down the pool, which is disappointing. The building's layout isn't the best. He has to walk a quarter mile just to get to the dining area. We liked another location better, but dad wanted to keep his dog. He has a corner unit so he can take his dog outside. He's not allowed to walk his dog through the halls. The kitchen is old looking, with fixtures from the 80's. It's pricey - dad got a "bargain" for $2900, but it'll increase to $3800 after 18 months. His unit has two bedrooms. He has a maid come in once a week for cleaning in his independent living unit, but that's about it.

4/5.00 Published 11 years ago

"Beautiful place but needs memory care ready."

It's a big, beautiful place, but they didn't have their memory care ready when we visited. I didn't see many people using the amenities.

3.5/5.00 Published 11 years ago

"Issues with Corporate Management Impact Resident Experience"

My grandma really likes the people at the place she stays, but she's getting really annoyed with some things about Brookdale. They told us that rehab was included and wouldn't cost extra, but then they charged her a lot for it. She tried to get a haircut, but they said she had to pay extra because of some fancy club fee, even though she doesn't have much money. Some folks there are super rich, while others struggle. She can take care of herself, but she had a fall and went to rehab, and the bill had stuff on it that didn't even happen. They also had a problem with someone stealing before, but they caught them. She loves her friends there and all the fun stuff they do, but it's frustrating when money stuff gets in the

3/5.00 Published 11 years ago

"Chose Different Facility Due to Location, Cost, Construction"

All the folks were friendly and it looked okay. But, the spot was under renovation, which made it tough to judge. We ultimately decided on a different home mainly due to its location and its cost.

Brookdale Southside

Amenities:

  •     Daily Check-in System
  •     Emergency Response in Each Room
  •     Private Bathroom - Sink/Toilet
  •     24 Hour Security System
  •     Concierge Service
  •     Library
  •     Café/Bistro
  •     Arts & Crafts Studio
  •     Beauty/Barber Shop
  •     Fitness Center
  •     Courtyard and Garden
  •     Outdoor Pool
  •     Pharmacy
  •     Wellness Center
  •     Walking Paths
  •     Theatre
  •     Game Room
  •     Golf Course
  •     General Store
  •     Billiards
  •     Community Kitchen
  •     Fishing Pond
  •     Parking - Carport
  •     Parking - Surface
  •     Special Dietary Menus
  •     Bank
  •     Clinic
  •     Piano
  •     Postal Services
  •     Business Center/Computers
  •     Therapy Room
  •     Computer/Internet Access
  •     Chapel
  •     Wi Fi Access Throughout
  •     Snack Shop
  •     Ice Cream Parlor
  •     Porch
  •     Flat Screen TV
  •     Guest Suite(s)
  •     Meeting Rooms
  •     Landscaped Grounds

Address
9601 Southbrook Drive
Jacksonville, FL - 32256

Website
https://www.brookdale.com/en/communities/brookdale-southside.html

Email

Telephone
(904) 404-9359

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