Elan Buena Vista
anonymous
"Caring staff, clean, spacious, needs better walking path"
My mom is picky about food. Staff cares well during quarantine. Clean, friendly community with spacious rooms. Needs better walking path. Nice courtyard and fountain for residents.
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Anonymous
"Friendly staff, effective therapy support"
Staff friendly; therapy helps achieve my goals.
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anonymous
"New, spacious, with nice garden, highly recommend"
We picked Elan Buena Vista for its newness and flexible signing. The rooms are a good size for her. They have a nice garden and lots of space to roam. Overall, we're pleased and would recommend it.
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Anonymous
"Beautiful Place, But No Medicaid"
The facility is beautiful with lovely surroundings. However, it doesn't accept Medicaid after a certain point, so we can't consider it for our family was very helpful and gave us other suggestions.
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Anonymous
"Beautiful facility, provides everything, second choice"
Beautiful facility, my second choice, provides everything needed.
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Anonymous
"Staffing Challenges Impact Food and Activities"
At times, they’re short-staffed and the food quality fluctuates. Maintenance staff is great, but activities need improvement.
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Julie smith
""
Previously I had given this home a 1 on Facebook due to the quality of the food. However over time the improvement has been too dramatic to not be noticed. My thanks go to the staff of Elan and especially the owner for going above and beyond for assisting with my fathers move and making sure his family had what we needed. It has been a difficult time for our family and especially my dad. He hates that he has to leave beautiful Elan and all of the wonderful people that make it a great place. Elan is highly recommended in our book. It’s a wonderful community and the staff is caring towards everyone there. So I thank you.
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villagesfamily
"Mixed Bag at Assisted Living Facility"
The memory care experience at this assisted living facility falls short of its promises. While a few staff members and experienced nurses genuinely care, their numbers are insufficient. Overreliance on medication leads to frequent falls due to inconsistent supervision. Staff often linger in the kitchen or on their phones, and turnover is high. Some nurses lack experience with elderly patients, and meals are often cold and reheated in the microwave. Residents also face additional expenses for outside companions, and activities and outings are limited. However, the transportation service and front desk stand out exceptionally well.
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villagesfamily
"Memory Care not as advertised"
The memory care experience is not what is promised. While there are some very caring staff and experienced nurses there are not enough. There is over reliance on medicating the residents and falls are frequent due to the inconsistent supervision. Staff often standing around kitchen or on phones and turnover is high.
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Anonymous
"A Perfect Community That Feels Like Family"
What a wonderful place to live! I have friends here who wouldn't want it any other way. From the front desk staff to maintenance, housekeeping, servers, activities, and office staff, they are all amazing. I'm planning to move here in the future. I visit my friends at least twice a week, and their meals are incredible. If I could be here every day, I would! Thank you for being such a great community and making everyone feel welcome and like family.
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Anonymous
"Best Care for Independent & Assisted Living"
My parents are extremely happy and very pleased with the professional attention to their lifestyle, food, transport, and health services at this great facility. Housekeeping is clean and caring, and the maintenance staff provides immediate service. The concierge desk and security team are attentive. My parents are overjoyed with their new home at ELAN Buena Vista, the best place for them to relax and transition into retired life. I can't thank the hosting staff enough for the private one-on-one tour they gave me with such pleasure and positivity. The executive director and business manager are excellent, and the staff provides great service. I thank the entire staff for all their help!
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Kelly
""Shocking Dining Quality and Service in High-End Living Complex""
I've spent time and shared meals with my family at their living accommodations and I'm shocked at the gap between what they advertise (they say it's a 5 star place with great food) and the reality. The eating situation is a mess, including painfully long wait times (usually an hour to an hour and a half just for your food), poorly trained servers, food served cold, underdone meat and seafood, and they're always running out of what's on the menu. Beyond that, they always have some excuse instead of just admitting there's a problem, apologizing for it, and promising to improve. They can't hold onto employees because of the stress from constantly having to make these excuses. Even the person who's in charge points fingers at others. For the crazy high rent they charge every month, this kind of stuff just shouldn't be happening. If a local restaurant served food and gave service like this, people would send it back and demand it be fixed. But at this place, people living there are stuck with the choice to either put up with it or move somewhere else. I can't understand how The Villages, who are linked to this place, can be okay with their name being associated with all of this.
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Julie
"Elan Assisted Living Facility: A Disheartening Downhill Disaster"
My dad and I had high hopes for Elan Assisted Living based on our visit. It's true, the place looked amazing and the staff seemed friendly - they promised us a lot for our buck. However, everything went south in just two months. Various meetings were conducted, promising improvement, but nothing changed - actually, it got worse, and it’s already end of August. My dad signed up for independent living and I've been visiting him - haven't seen a single decent meal yet. Honestly, hospital food is far more appetizing than what they're serving here. Just last night, they served undercooked chicken. Almost all of their kitchen staff have quit, leaving one well-meaning woman struggling to cook properly. The blame lies with the management - they reap the benefits but are not investing the time or resources the residents need. It's appalling that they're comfortable taking money from these elderly residents who are simply seeking a comfortable life. It's utterly disgraceful and disturbing to think that the owner can sleep at night knowing that the residents wait to be served unappetizing food. It gets worse day by day, and it’s simply repulsive.
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Anonymous
"New Assisted Living Facility Ideal for Villages Residents"
This place is in a good spot, especially if you're familiar with the Villages area. It's a pretty new building, only opened up in April. Sadly, they didn't have any open spots when we checked, and we were hoping for a two-bedroom place. But overall, we really liked it.
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Anonymous
"Great new assisted living facility, worth considering despite cost"
This place is amazing, especially since they just finished building it. It's a bit expensive for us, but we can manage. There aren’t too many residents in the assisted living area yet.
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Anonymous
"New facility, great amenities, helpful staff, rooms could improve"
New facility with excellent amenities; staff helpful, rooms could improve.
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J. Michaler
"Elan Buena Vista - A Great Choice for Seniors"
I'm really happy with Elan Buena Vista! Everything is great and getting even better. The staff is super friendly and helpful. They're always making sure residents are comfortable and happy. The community feels like family, and I love it here.
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Carol Wyant
"Elan is a lovely place with great staff!"
Elan is a beautiful community. The staff is very caring and professional. The place is bright and looks nice, like a fancy hotel.
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