Five Star Premier Residences of Boca Raton
Allen J Feinberg
"Frustration over poor service and management at senior living facility."
I'm super frustrated with 5 Star Premier Residences of Boca Raton. I've spent three hours waiting for the last four meals they've brought me, and all of them were what I didn't order. I've been staying here for three years now. Every year my rent increases by 9 to 10%, but the quality of life here only gets worse. The Executive Director seems to pay no attention to me. She always has to "check with Corporate" before giving me a simple yes or no answer. If my A/C air filter needs changing after three months, I have to put in a work order for such a common task. If I don't, they take half a year or more to get it changed. Sometimes they even lose the work order. Their Happy Hour never starts on time, just another example of how poorly this place is managed. I don't usually complain, but I can't stand such terrible management, especially when it's costing me. I have had enough!
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MG
"Nice apartment, but be cautious when signing contracts."
I chose this place because I really liked the apartment they picked for me. It had everything I needed and was close to extra storage, the garbage room, and other facilities. But, it's important to be really careful. Ask a ton of questions and write down the answers to make sure that what they tell you matches what's in the contract.
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Anonymous
"Facility Needs Update, Lacks 24/7 Nurse, Better Options Available"
We visited Five Star Premier Residences of Boca Raton and it seemed like it needs some improvements. There wasn't a nurse available around the clock. We liked another place better.
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anonymous
"Concerned about future renovations and small, dark rooms."
We toured in person and liked the community, though outdated.
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