Heron Club at Prestancia
Anonymous
"Heron Club: Caring Staff, Room for Improvement"
The leader at Heron Club is super helpful and caring. The nurses take great care of residents, but better communication with families would be nice. Overall, I’d recommend Heron Club to others.
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Anonymous
"Engaging residents after dinner."
We enjoy the cozy community, but suggest evening activities.
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Third party
"A caring, clean place with friendly staff."
The staff are nice and helpful. They have a good physical therapy team. Residents enjoy activities and food. The facility is clean.
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Anonymous
"Good Tour Experience at Heron Club"
Our family toured Heron Club at Prestancia. We thought it was a good experience overall.
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Anonymous
"Good food and grounds, building needs work"
I recommend it for people with mental health issues who smoke. I'm happy but not super excited. The food is pretty good, the staff is okay, the grounds are nice, but the building needs some work.
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Anonymous
"Assisted Living Facility Faces Challenges with Staffing and Food Quality"
They’ve had some issues with staffing. The food is pretty awful, and the chef has left. They should work on communicating better and letting residents know when things aren’t working. Management isn’t always around. Also, the food needs improvement—they should add more protein and provide better options.
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anonymous
"Small, Caring Assisted Living with Welcoming Atmosphere"
I chose Heron Club from 7 places I visited. It's great, but Mom preferred staying home due to some reasons. The staff truly cares about the residents. It feels nice when you enter. It's not gloomy like some places and not too big to feel overwhelming.
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anonymous
"Terrible Experience: Inactive Facility, Beware!"
We had a really bad time here. Avoid this place - they don't do anything. They're a group that doesn't do much. All they do is sit and sleep in front of the television.
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Anonymous
"Improvements Needed in Assisted Living Facility's Food and Care"
My family member didn't enjoy the food. They should offer better food choices and keep the dining area cleaner. The care for residents needs to be more consistent, with staff paying closer attention.
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Jerra
"Top-rated assisted living with friendly, accommodating staff and good meals."
This was the best community I visited. The staff were friendly and helpful, especially when accommodating my loved one's needs. They remained empathetic even after my loved one passed. The meals offered choices and were served three times daily. Room-delivered meals could be hotter.
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Anonymous
"Just Didn't Feel Right For Us!"
I wasn't too fond of this place. When I visited, it just didn't sit right with me. It was pretty tidy and well-maintained. The employees were friendly and really welcoming to us. However, I simply didn't feel it was the right fit.
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Anonymous
"Small Apartments, Nice Staff, Clean Environment: My Opinion!"
During my visit, the folks I met were friendly and knew their stuff. The apartments at Herron Club Prestancia weren't as spacious as the place my brother picked. But overall, it looked tidy and well-kept.
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Anonymous
"Parents are happy and enjoying their time here!"
My parents are really happy living at this community. They’re both doing great, and I’m very pleased with everything. My dad says he hasn’t had a bad meal yet. Everything’s going smoothly, and I’d definitely recommend this place. My parents are satisfied.
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Ella Jones
"Staff Shortage Makes this Facility Terrible"
Terrible facility, seriously lacking in staff
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Anonymous
"Great place for Mom, nice size, friendly staff!"
We picked the Heron Club at Prestancia for Mom after checking out eight other places. It’s a good size—not too big, so Mom didn’t feel overwhelmed. The Marketing Director, Pennie, was awesome during the tour, answering all our questions and helping with the move. Mom's apartment is beautiful and roomy. She loves the food and is making new friends. It’s been about two months, and I’d recommend the Heron Club to anyone looking in the area.
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Anonymous
"Very Helpful Phone Staff!"
We briefly considered Heron Club for our loved one's care. Although I didn't visit the facility, I was impressed by the friendly and helpful phone staff.
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Anonymous
"Happy Home!"
We're really happy with Heron Club! It's a cool place, super clean, and everyone's so nice. My family member is doing great here, having a good time!
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Anonymous
"Didn't Like the Memory Care"
We checked out this place while considering care options for our family. It looked good for assisted living, but I didn't like their memory care section. It felt separate from the rest of the community, and memory care residents only interacted with each other. The price seemed too high for the service.
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Anonymous
"Great activities, pricey for us, not Medicaid, never visited."
We got their prices and they were too high for what we needed. Plus, they don’t accept Medicaid. Even though the place sounded awesome, we never actually went there. But we did like the activities they offered, their security measures, and the outdoor stuff they had available.
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