Savannah Court of Lake Wales
Anonymous
"Safe but Needs More Weekend Staff and Better Meals"
I’ve lived here for a year after my heart surgery, my husband passed away, and I sold my home. The administration is friendly, smart, and helpful. They made me feel safe. We do need more aides or techs on weekends, and the meals could use some changes.
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Joann V
"Crafty Kindness Shines!"
I really like our crafts, and the person in charge is super kind and helpful.
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Cynthia
Anonymous
"Disappointing Experience at The Club at Lake Wales"
We visited The Club at Lake Wales and didn't like it. The place looked old, and there weren't many staff around. They didn't seem interested in showing us around, even though we had an appointment.
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Cynthia K
"Top-Notch Assisted Living!"
The staff is super friendly and great with my parents, even when my mom is a bit challenging. I’d definitely recommend this community—it’s better than most!
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Jean Brandagl
"Safe and Supportive Haven in Uncertain Times"
This place is like a safe home during these uncertain times. The caregivers try hard to meet most of our needs in a respectful way. They create an atmosphere where we all work together well. I feel lucky to have found this place.
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Alison
"Assisted Living with a Homey Feel"
This place feels like family, which I really like. It’s hard to reach staff on weekends. Mom enjoys the food. Rooms are spacious. I appreciate the outdoor courtyard. It doesn’t feel like a nursing home, which I like.
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Gail
"Small, Friendly Assisted Living with Terrific Staff"
I liked it. The place was small, which was nice. The staff was really good, and the rooms were a good size. The food was good too. The manager, was terrific. They even have a nice patio out front with seating for residents.
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patricia meador
"Mold, Medicine Mix-Up, Boredom at Savannah Court Assisted Living"
I moved my dad to Savannah Court from another place so he'd be closer to me. At first, they were nice, showed me around, and promised my dad would be happy there. But on his first day, he was Baker acted due to a medication mix-up. When my dad returned, I was hopeful he'd be okay. But they ran out of one of his medicines and couldn't get it for a whole week. This made me really mad because he needed that medicine. Since my dad has dementia, he often refuses to take a shower, which is common for people with this disease, but he would whenever I visited. I don't think the staff at Savannah Court really knows how to care for dementia patients. I started seeing dad get more and more sad. I'd visit him in the afternoons and he'd be in bed, but my dad never used to sleep during the day. I also noticed he was losing weight. The food at Savannah Court was only okay. One time they served ham sandwiches and potato chips for dinner. But the biggest problem was his room, which was so dirty it had mold in the toilet. I ended up cleaning it myself. I gave them a 30-day notice that I was leaving and they pleaded with me to give them 2 weeks to fix things. But things never improved so I ended up moving my dad out. They hardly ever have any activities for the residents. My dad was always complaining about being bored and he had nothing better to do than walk the halls. He's at a much better assisted living facility in Winter Haven now. He's gained weight and seems much happier. In conclusion, don't even think about putting your loved ones in Savannah Court. They've failed inspections by Child and Family Services, Elderly Care, and the Florida state agency that monitors such places. One inspector told me about their bad inspections and other inspections are still ongoing.
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Heart broken
"Heartbreaking Assisted Living Experience: Hidden Fees and Broken Trust"
Assisted Living Facility Promises Broken; Heartache Ensues for Our Mom" We thought our mom would be well taken care of at SC. She had to give up her 20+ year-old home, wasn't easy. The woman who admitted her, though not the chief, sounded warm and made it seem like mom wouldn't ever have to stress after this. It was tough on my mom; she was pretty anxious about leaving home. I tried so hard to make it a smooth changeover. Initially, it seemed like Mom was getting used to life there. But just three months later, everything went south. The management said she had to either share a room or move to a different place that I'd heard wasn't so good. She'd never had to share a room her whole life. Plus, they were going to raise the price by 600 dollars a month! They suggested we pay or, crazily enough, ask a church to pay! I was furious, and Mom was extremely upset. But there's more! My sister called to tell me they said Mom could stay at the old rate. So, I paid the next month's rent. But just a few days later I got a letter saying that was not the case. It seemed like they just wanted the money. We had to move Mom to a different facility in Winterhaven. It was a nice place, but Mom worried all the time that she'd be asked to move again. This facility employee indirectly apologized on FB, but corporate never once got in touch. When I went in to speak to her, they were all busy tearing up papers. My mom suffered a lot in this place and every time I see a write-up about how great they are, I feel sick. If they'd been upfront from day one, it would've been better. Meanwhile, this facility person warned my sister, through a shared friend, about who she really was. Finally, if I could redo this, I'd never have entered SC's doors and allowed them to put Mom through this mess. I don't have my mom anymore. I just hope our story can help someone find dependable assisted living. Every word of this is true. What a nightmare!
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Heart broken
"Heartbreaking Betrayal: Assisted Living Facility Proves to be a Nightmare"
Choosing to move our mom into SC's assisted living facility was a tough call. She had to leave the home she had lived in for over 20 years. Although not the person in charge, the woman who handled the admissions process offered us comfort and reassurance. She promised this would be mom's forever home, helping soothe some of mom's fears about leaving her own home. Mom had started to settle in when, just three months in, everything went haywire. The administrators suddenly declared mom would either have to switch to a less appealing sister facility or start sharing her room. They also revealed an unexpected increase in cost - a whopping $600 more per month! They had the audacity to suggest we, or a church, cover this hike. It's no surprise that we were seething. Mom was in tears and her health issues only multiplied due to the stress. We were caught completely off-guard when, after all this, we received a call from my sister. Apparently, someone from the facility had called to confirm that everything was fine. They said mom could stay without the rate change. Relieved, we promptly paid next month's rent. Imagine our shock when just a few days later we received a letter declaring that mom still needed to move or share her room. Outraged, we had to scramble to move her to an assisted living facility in Winterhaven. There, staff were kind, but mom was never entirely at peace, always worried that she'd be asked to move suddenly. Remembering this ordeal wrenches my heart. We received an apology via social media message, but nothing from the corporate branch itself. Not to mention, the day after I confronted the administration, I found them in the office shredding documents. Mention must also be made of a certain individual from SC who was acquainted with a mutual friend. She once quipped, "If you knew who I was, you wouldn't let me in your house." To sum up, if I could go back, I would never have let my mom set foot in that facility. Through this review, I hope to help others make a more informed choice when it comes to finding a trusty assisted living home to support their loved ones.
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Darrol Hood
"Great care and cozy atmosphere at Savannah Court in Lake Wales"
My family needed a new place for my mother because she couldn’t live alone anymore. We chose Savannah Court in Lake Wales. The staff is friendly and always ready to help the residents. We feel confident that her medicine is given correctly, and she gets three meals a day. We also wanted a clean, well-kept place that smells nice. Savannah Court feels cozy and like home, and my mother feels safe and secure there.
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Darrol Hood
"Friendly, Clean, and Safe Assisted Living"
My family needed an assisted living place for my mom, and we chose Savannah Court in Lake Wales. The staff are friendly and always ready to help. We know they give her the right medicine and provide three meals a day. We also wanted a place that was clean, well-kept, and smelled nice. Savannah Court is cozy and has a warm, homey feel. My mom feels safe and secure there.
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Larry Modlin
"Thank you for caring for my mother"
I want to thank everyone for everything they did for my mother while she was there. She was happy as a resident and insisted on returning when placed in hospice care. She assured me she made the right decision moving to Savannah Court. I was impressed with the staff's level of care and attentiveness. Supervisory staff showed genuine concern for my mom's welfare, not just profit. With care like this, Savannah Court will always have an outstanding reputation. The frontline staff always performed with professionalism and care, helping my mom and keeping me informed as she declined. Staff members would touch my shoulder, give a comforting smile, or even a hug. This care comes from the heart, not a corporate directive. I appreciate and respect the staff of Savannah Court. You do what you do because it's a calling. You might not become "rich and famous," but you will be remembered. Thank you to everyone, including maintenance, kitchen staff, and volunteers. With sincerity, love, and best wishes
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Linda S
"Friendly staff, good food, clean place, happy stepfather!"
Savannah Court is a friendly place that provides the care my wife's stepfather needs. The staff is excellent, and even though he complains a lot, he’s happy with the food here. The facility is clean, and they have entertainment and activities for the residents. Overall, they’re doing a pretty good job.
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happy relative
"Caring staff and a clean, homey environment."
My uncle has lived at Savannah Court since 2013. We find the staff to be very caring and helpful, and we visit often. The facility is clean and doesn’t have any bad smells. My uncle doesn’t join in all the activities, but they are available if he wants to, which is why we gave 3.5 stars for activities. Overall, this place feels like a pleasant and homey environment.
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Jeff B
"Caring Staff and a Clean Facility!"
My mom and dad have both lived at Savannah Court. I’ve noticed that the staff is always very caring toward them and the other residents. The place is always clean. The staff at Savannah Court really goes out of their way to meet all the residents' needs, including their mental, emotional, and physical needs.
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Anonymous
"A great place that feels like home!"
My father lives here, and I’m very happy with his care. The staff is friendly and helpful. There are fun activities like Bingo, memory games, arts and crafts, music shows, and holiday and birthday parties for residents and their families. Its small size (about 40 residents) makes it feel like home.
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Chuck Kleintank
"Perfect Small Community with Great Care and Activities"
This place is great! It’s a small community with around forty units, kind of like a southern plantation. We really liked it there. He could move around easily. It’s not fancy, but the rooms are nice and they offer some activities. They have lots of volunteers come in to sing. The care was really good. Overall, it’s a nice spot for a tiny town.
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