Assisted Living Facilities

Spring Hills of Lake Mary

4.3/5.00 - based on 68 reviews
5 stars
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3 stars
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1 stars
4/5.00 Published 11 months ago

"Staff Makes Spring Hills Shine"

The staff plays a crucial role in making Spring Hills of Lake Mary a great place. I wholeheartedly recommend it to others.

1/5.00 Published 1 year ago

"Alzheimer's Mom Regularly Bruised; Facility Blames Other Residents"

My mom has Alzheimer's and it's been a tough journey for me. I searched a lot to find a good living place for her. She shifted there last summer and within few weeks, she was involved in a so-called fight with another resident. At first, I thought that could be true. But then she started getting more bruises on her arms and wrists. Every time I ask, they blame other residents. I don't buy their explanations because of where the bruises are. Plus, they're always too quick to blame others without hearing the full story. I tried talking to the person in charge, but her response was harsh and dismissive. She just blamed the others, not their staff. It's tough to face this again, but we have to find another place. We can't leave her in a place where she might be getting hurt by either the residents or the staff.

1/5.00 Published 1 year ago

"Head Nurse Blames Predecessor for Subpar Care at Assisted Living"

My folks haven't been at this place long, and they won't stay much longer. I have to be truthful here, because if you're trying to find a good place for your parents, this probably isn't it. The nurses don't stick to the care plan they say they will follow and the head nurse isn't easy to talk to. For example, twice now, she's blamed the previous head nurse for problems. But that lady doesn't even work here anymore, so it's not her fault things aren't getting done. My mom knows what's going on and says they often skip certain care tasks. Even after many chats about my dad's showers, they still don't give them. I don't appreciate how they talk down to my parents like they are kids. My mom says they're often rude to her and dad in their tone of voice. We were told they would cater to each resident's needs, but it's all talk and no action. We found a better assisted living facility.

1/5.00 Published 1 year ago

"Facility Management Turns Over, Raises Doubts About Residents' Care"

My family and I struggled for a long time to get my loved one settled into this assisted living facility. We had faith in the people who introduced us here. However, since last Christmas, there have been three different resident nurse directors and three different executive directors. All the managers kept quitting and the place is so messy. I have had instances where the nursing staff was dishonest about how my loved one was being cared for. The management team is neither professional nor personable anymore. I am often there visiting and have gotten to know many of the residents. They have all voiced the same concerns as me, often saying that getting clear answers is hard and the home-like atmosphere is gone. They use all their resources for a fancy dining room but can't support quality staffing, both on the floor and behind the desks. Don't be fooled when they promise that a nurse is always available at night. That's not true. Even the doctors who come here agree that the place is a disaster. If I had the option, I'd give it zero stars.

3/5.00 Published 1 year ago

"Disappointing Experience at Spring Hills Assisted Living Facility"

When we went to see different places, we checked out a bunch, but we kept liking Spring Hills the most. My dad wasn't too keen on moving, and it took a lot of convincing, but we managed it. Things weren't smooth once he got there. I feel like the nurse made a bunch of promises that she hasn't kept. She looked at my dad and said his care would be easy to handle, but she doesn't talk much, and when she does, she's all over the place and kinda rude. It seems like all I do is call or get called about things she should be handling since my dad's under their care now. I'm disappointed because they haven't really tried to get to know him or encourage him to join in any activities. I've noticed him getting worse since he moved there, and I think we made the wrong choice. The food is good, and he doesn't complain about it, and the cleaning staff is nice. But the caregivers could be a lot better.

4/5.00 Published 1 year ago

"Speak up when needed."

Every place has its ups and downs. Some staff are more attentive to your loved ones than others. Be proactive and speak up if you're unhappy.

4/5.00 Published 2 years ago

"Community Tour: Nice, But Too Big"

Our family took an in-person tour, which was really nice. However, the community felt a bit too large for our loved one.

4/5.00 Published 2 years ago

"Quality Meals and Supportive Staff at Spring Hills Lake Mary"

We looked at a few places before picking Spring Hills Lake Mary for my husband's grandma. She's quite picky about food, but she really liked the menu options here. We were all pleasantly surprised by how good the food was during our visits. Grandma is enjoying her meals and making friends with other residents. The staff has been really helpful in helping her settle in. I have to give a shoutout to [name removed] - she's been amazing!

5/5.00 Published 7 years ago

"Best care for my mom!"

My mom lived here in Memory Care for 8 years. From the first day to her last, I was so thankful she was in this place. Until she lost her ability to communicate, she would tell me how great it was every time I visited. During her first few years, she even went on trips with assisted living and loved them. The staff truly cared for her, even as she declined and couldn’t interact like before. They treated her like family. While there were occasional minor issues with staff changes, they were always addressed quickly. It was always clean, and I’m so grateful for the care she received.

5/5.00 Published 7 years ago

"Amazing place for loved ones!"

This place is the sweetest for your loved ones. Everyone is kind, thoughtful, and caring. The staff is not just friendly; they are truly nice and concerned. You can’t train people to be good; only kind-hearted people work here. It's amazing! [Staff name] has been wonderful in helping my mom adjust to this new life. Residents can have pets, and the food is fantastic. Have I said enough? I hope to come here someday!

4.5/5.00 Published 7 years ago

"Top-notch care and comfort, a truly exceptional place to be."

From the moment we arrived at Springhill, we felt very welcomed. Everyone was friendly and helpful, making us feel right at home. Our first meal was just as good as any restaurant we've been to and we've been to many across the U.S.. We've been here for 4 months now, and everything has just continued to improve. This place is the best you can find anywhere.

4.5/5.00 Published 7 years ago

"Mom's Happy and Safe in This Nice Community"

My mother is doing well since she moved here. This place is nice, and she’s in good hands. The staff is really good, and they always keep in touch and are friendly when I visit. She likes the meals, and there are activities for the residents to join if they want. I feel she’s safe, and this community is working out well for us. I would recommend it.

5/5.00 Published 7 years ago

"Dad’s Happy at Spring Hills!"

My father is settling in well at Spring Hills. He loves it there, and they are very organized. The meals are good, and he enjoys the activities. We’ve eaten there too, and there’s a lot of variety. Everyone I’ve met is always nice and friendly. The aide with my father sends us pictures of him. They have a computer set up so we can see what he’s doing. His room is very nice and bright, which makes it more pleasant. We like that they offer different levels of care for a flat fee.

4/5.00 Published 7 years ago

"Great Visit!"

I visited this community for my mom, and I don't have any complaints. The staff was punctual for our appointment and provided helpful information, answering all our questions. The floor plan was nice, with plenty of great amenities for the residents. However, it ultimately wasn't the right fit for us.

5/5.00 Published 7 years ago

"Great place for my dad!"

I can’t say enough good things about the staff and facility at Spring Hills in Lake Mary, Florida. My father moved in about two months ago, and I’m really impressed by how caring the staff is, the cleanliness of the place, the wonderful meals, and the attention he receives. From the moment we arrived, the friendly reception and professional staff made us feel welcome. My father has some dementia, which has been a bit of a challenge, but everyone at Spring Hills has been understanding and works hard to include him in the daily activities.

5/5.00 Published 7 years ago

"Perfect place for Mom and Dad!"

From the moment we toured Spring Hills with [Removed], we knew this was the right choice. There was no pressure and no contracts, which is exactly what we wanted. The attention to detail and the smooth transition for my parents was perfect. Mom had a stroke and needs more help than Dad can provide, but they are together in their new apartment and very happy. The team at Spring Hills is caring, kind, compassionate, and energetic. We are very happy! 😊

5/5.00 Published 7 years ago

"Liked the Community, Waiting for Availability"

Dad really liked this community. They didn't have the unit he wanted, but it might work out. This gives Dad time to go back to NC, clear out his apartment, and get used to the idea. No formal commitments were made, but there's hope.

5/5.00 Published 7 years ago

"Excellent care and focus on residents!"

When I saw there were fewer residents, I knew this was the perfect place for my in-laws. I like how they really focus on the residents and provide great care. They have lots of activities, and I’m glad I chose this place for my family. I would definitely recommend it.

4.5/5.00 Published 7 years ago

"Lovely community but rooms too small for us."

We visited this place while looking for a home for my mother, and it was very nice. They had a group chat with us and were super friendly. The atmosphere feels really homey and cozy because it’s small. The small size is good because it doesn’t feel overwhelming for residents. The only reason we didn’t pick Spring Hills is that the rooms were too small.

4.5/5.00 Published 7 years ago

"Happy with Mom's Care at Spring Hill – Like Family"

Our mom has been at Spring Hill for just over a year. There are both good and bad things, but the good ones really matter. Mom is well cared for. The nurses and CNAs are patient, attentive, and friendly. We are kept updated about mom's needs and any changes noticed by the staff. Her room is kept tidy, and the common areas are comfortably neat. The food is great, and mom never complains about it. Activities vary from simple to more challenging, likely to fit everyone's abilities. Mom is encouraged to join in, which is nice because she used to just watch TV at home. The staff seem to get along well, and we see them as part of our family. Every place has its ups and downs, but mom is very happy, and my brother and I feel relieved knowing she’s here.

4.5/5.00 Published 7 years ago

"Great Care and Service at This Fantastic Assisted Living Facility!"

The whole staff is super friendly and always ready to help. They listen well and make sure you’re taken care of. The food is really good, and the common areas are always clean. If something needs fixing, the maintenance team is quick to get it done. They always return phone calls within a day. It’s a wonderful place with amazing people.

5/5.00 Published 7 years ago

"Spring Hills is a wonderful place for Dad!"

My father has lived at Spring Hills for 4 years, and he loves it! He enjoys all the activities, food, and staff. When I visit, the staff are happy and full of energy. Management is really easy to talk to! I highly recommend the nursing department; I can talk to the Director of Nursing anytime without having to hunt anyone down. I can tell the staff communicate well and enjoy working there. Thank you, Spring Hills, for keeping my father happy!

0.5/5.00 Published 7 years ago

"Concerning Issues with Spring Hills' Elderly Care"

As of today, I've seen countless issues with the care at Spring Hills for my family member. I'm not sure if they're understaffed or what's actually happening there. The director and head nurse are somewhat new, and ever since we placed our family member in their care, I've noticed a decline in the establishment's quality and reputation. Our family member is supposed to receive top-ranking, quality care but that isn't the case. Meals are delivered piping hot to the room, but often, by the time our relative wakes up, the food is stone-cold. The staff doesn't make an effort to get our family member up and eating while the food is hot. I've visited numerous times and found the food cold. It's an effort to find a staff member to reheat it. Even worse, I've found our family member in wet bed sheets and sitting wet in a lounge chair, which is unsuitable for any resident, but especially concerning for elderly patients with dementia. I implore you to ask more questions and scrutinize the facility closely before deciding to place your loved ones here.

4.5/5.00 Published 7 years ago

"Wonderful place with friendly staff and a cruise-like vibe!"

The staff at Springs Hills has made my family feel really comfortable. Everyone is super friendly and welcoming. There’s a positive, “can do” attitude all around the place. My dad and stepmom say it feels like they’re living on a cruise ship! Great job to the team!

5/5.00 Published 8 years ago

"Amazing Facility and Team"

I can't say enough about my family's experience with Spring Hills Lake Mary. Every person was amazing at what they did. Sales, nursing, concierge, patient care, housekeeping, activities, food services—all of them were 100% focused on Mom's quality of life and care. They were very accommodating with her special needs and made the transition easy for her and us. I would highly recommend this facility with the current team.

3.5/5.00 Published 8 years ago

"Friendly Staff, Clean Space, Tour Needs Work"

The person showing me around didn’t talk too clearly. They sure knew a lot, but they didn’t tell me everything I was hoping to learn. The place itself was nice and tidy, and the people working there seemed really nice. They showed me where folks sleep, eat, and do fun stuff.

3/5.00 Published 8 years ago

"Decent Assisted Living Facility, but Not Perfect: 3 Stars"

The workers here are really friendly, but we had to step in to make sure my parents were getting involved in the right activities. The meals are okay, but they're not as fancy as the ads say. It's only been 2 weeks since my parents moved into their place - which they enjoy - so we're still figuring out what we think.

4.5/5.00 Published 8 years ago

"Perfect Place for Caring Assisted Living"

About a year ago, we realized that our mom needed more care than what she was getting at Brookdale-Longwood's Independent Living. She had fallen several times in six months and her short-term memory was getting worse. We knew finding the right Assisted Living facility was crucial to keeping her health stable. After checking out several places in Lake Mary/Longwood, we met the staff and toured Springhills. It felt like the perfect fit. Our mom loves it, and we couldn’t be happier. The staff here is incredibly caring and clearly loves their work. The dining room is excellent, and the Activities Director, Robin, is unmatched in enthusiasm. We work closely with Director of Resident Care and Resident Concierge, who have been incredibly helpful as mom navigates this tough time. They are true professionals. The facility itself looks like a charming old Southern home, and the staff creates a warm, family-like atmosphere. Since it only has space for 84 residents, the staff knows everyone really well. When my mom returned home after breaking her wrist, she was greeted as if she had been away for years, which really made her week. It felt like she was truly home.

5/5.00 Published 8 years ago

"Great care and support for my mom!"

I've been very happy with the care and attention from all the staff. They work hard to keep me updated on my mom and take care of her like I do!

4.5/5.00 Published 8 years ago

"Thrilled with Care and Comfort at Assisted Living"

My mom has been living there since August, and we’re both really happy with the caring staff and the friendly, inviting atmosphere. The activity director always makes sure my mom is included and plans interesting things for everyone to enjoy. The food is great, and the nursing staff is amazing and very caring.

5/5.00 Published 9 years ago

"My Experience at Spring Hill Assisted Living Has Been Great"

Spring Hill has been fantastic. Once I got past a tough billing person, everything has been wonderful. The owners were amazing and really made a difference for me. The staff keeps me updated on activities and other important info. I love that they have fewer memory care patients than most places. I know my mom is getting the attention she needs.

5/5.00 Published 9 years ago

"What a nice surprise!"

My mom didn't want to go to assisted living for years. I arranged a ride to Spring Hills for her. That same night, she called me and said, What a nice surprise!" She loves the food and often talks about how friendly the staff is. We find the atmosphere lovely, and the staff is very attentive. We also enjoy having meals there with her because the food is amazing, and the dining room feels like a nice restaurant with a full menu. I never thought my mom would be so happy in assisted living. I sleep better knowing she is well cared for.

5/5.00 Published 9 years ago

"Feeling Welcome at Spring Hills!"

I'm a new resident at Spring Hills, and so far, the staff has been really nice to me. I don’t have much family around, so everyone has been super helpful. Having the staff here to assist me has made this move much easier.

2/5.00 Published 9 years ago

"Busy Facility, Promised Lunch Disappointment, High Staff Turnover"

They asked us to come for lunch and made a schedule. But after showing us around, they just let us go...without any lunch. It was pretty crowded and hectic there. Also, employees keep changing frequently.

4.5/5.00 Published 9 years ago

"Happy Dad, Top Care, Great Facility"

My dad has been living here for over a year. We chose Spring-Hills based on a lot of good recommendations, and we haven't been let down. The activities director is the best I’ve ever seen. My dad needs top-notch care, and he’s never had a problem with any of the staff. The place is always clean and comfy. There’s a resident concierge who keeps in touch with both residents and their families. Overall, my dad is really happy here, and picking this place was one of the best decisions I’ve ever made.

4/5.00 Published 9 years ago

"Friendly Staff and Fun Activities"

I've been here for nearly a month! The staff is super friendly, and I've already made friends with a group of ladies. The activities are enjoyable, and once again, the staff is fantastic.

5/5.00 Published 9 years ago

"Safe and Caring Home for Mom"

My mother has lost most of her sight and has dementia. SpringHills has been wonderful. The staff is so caring, and despite her limitations, she feels safe and has more freedom than when she lived with me. I appreciate all they do.

5/5.00 Published 9 years ago

"Exceptional staff and activities!"

The staff and activities here are amazing. They respond quickly to any questions or concerns. When you walk in, the receptionists greet you like you’re the only visitor of the day. I recommend this place with lots of enthusiasm!

5/5.00 Published 9 years ago

"Spring Hills is a fantastic place for loved ones!"

Spring Hills is the best place for my mother. Her room is wonderful, the food is delicious, and there are many activities for her to enjoy every day. This place feels like a great home for loved ones. The care is excellent, and the caregivers truly care about the residents. The entire staff wants the best for everyone here. I would recommend this place to anyone!

5/5.00 Published 9 years ago

"Smooth Transition for My Dad"

I recently moved my dad to this place. The staff was super helpful and went above and beyond to make it a great experience. From administration to move-in, the team was professional, enthusiastic, and courteous.

5/5.00 Published 9 years ago

"They are doing a great job!"

They are doing a great job so far. We are happy with them. They address anything we bring up right away. I have no complaints or concerns. I would give them five out of five.

5/5.00 Published 9 years ago

"Amazing care and clean facility"

Spring Hills makes caretakers and families feel at ease, knowing their loved ones get the best care from a professional and caring staff. The place is super clean, the food is great, and you can tell the staff really enjoy their jobs and respect the residents. I would definitely recommend Spring Hills to anyone looking for a great place for a family member.

4.5/5.00 Published 9 years ago

"Great Family Christmas Dinner at Spring Hills Assisted Living"

My father-in-law just moved to Spring Hills a week ago from another assisted living facility nearby. We were really impressed to see that many of the employees have been there for years. For example, one of the CNAs has worked there for over 20 years, which shows a lot about the place and its staff. Last night, we had a family Christmas dinner there. Our son is leaving for the holidays, and he wanted to see his grandpa before he left. We told Spring Hills there would be three extra guests, and we were pleasantly surprised to find that they had reserved a private dining area just for us. It was beautifully set up with fancy tablecloths and Christmas music playing in the background. The food was delicious, and our son was amazed at the wide menu options. The best part was our waiter, Gabriel. He was fantastic very attentive and made the evening special for our family. He mentioned he’s been working there for two years. It’s clear that Spring Hills knows how to make their residents and guests happy.

4.5/5.00 Published 9 years ago

"Great care, amazing food, and helpful staff at Spring Hills"

Mom is getting much better care at Spring Hills of Lake Mary compared to other places. The food is amazing—we couldn’t believe how good it is. The place is also very clean and beautiful. Whenever anyone has questions or problems, the social worker is very helpful and always ready to assist. She was a big reason why we chose this place for Mom. Mom hasn’t been there long, so our experience is limited, but so far, it’s been a good overall experience.

4.5/5.00 Published 9 years ago

"Exceptional Care and Comfort for Your Loved One"

I was really worried about moving my mom into a care facility until I visited Spring Hills. The staff is amazing and truly cares for the residents like they're family. This place is unlike any other I’ve seen. It's clean, and they treat each resident with individual attention. I felt so much better after moving my mom here because she’s getting top-notch care. Every time I visit, I leave knowing she's in good hands and I don’t have to stress about her well-being. I highly recommend Spring Hills to anyone looking for a great home for their loved ones!

4/5.00 Published 10 years ago

"Happy Residents with Friendly Staff! Great Assisted Living Facility!"

The workers were nice, and everyone living there looked joyful.

4/5.00 Published 10 years ago

"Nice Place, Pricey"

It's a pretty nice place, but it costs a bit too much. They were supposed to help us move out, but the company they hired didn't assist with packing. Plus, their help turned into a big mess after just a couple of hours.

4.5/5.00 Published 10 years ago

"Great staff and cozy community for my mom"

My mom has been living here for over a year, and I can’t say enough good things about the amazing staff. Everyone who works here really cares about the residents and treats them like family. My mom is always thanking me for finding this great place, and she’s very happy living here. The community feels very cozy and comfortable.

5/5.00 Published 10 years ago

"Spring Hills at Lake Mary is highly recommended!"

Spring Hills at Lake Mary does an amazing job with everything they offer, but the staff really stands out. Each employee, from housekeeping and maintenance to recreation, dining, nursing, and administration, treats my father like he is part of their family. He loves all the staff and appreciates their kindness, respect, and dignity in how they interact with him every day. He is very happy living there and enjoys the food, activities, and entertainment. I highly recommend this place!

5/5.00 Published 10 years ago

"Very impressive community!"

We visited this community while searching for care options for a loved one. This place was really impressive. It was clean, well-maintained, and the staff were all very friendly! Sadly, it was way above our budget. It’s clearly a high-end community with prices to match.

5/5.00 Published 10 years ago

"Outstanding from all points"

The owner have cared for our mom at Spring Hills Lake Mary for the last 8 years, and it’s an outstanding place that improves the lives of their residents. We would recommend Spring Hills Lake Mary to anyone. Their staff, from top to bottom, can’t be beat. Great place.

3/5.00 Published 10 years ago

"Adequate. Not Particularly Exceptional."

It's Alright. Not too special.

4/5.00 Published 10 years ago

"Warm and Welcoming Assisted Living with Room for Improvement"

This place seems really clean. The people who work here are nice. It costs a lot, but I still enjoy it. It feels smaller and more like home. I prefer it over some others. They could do better with communication. But overall, it's a nice place for someone. It feels comfy.

5/5.00 Published 10 years ago

"Amazing support and care at Spring Hill!"

The staff at Spring Hill was amazing. They helped us every step of the way with my mom. The doctor at the facility is great and has my mom feeling better than she has in a long time.

3/5.00 Published 10 years ago

"Great Place, But Too Cold For The Elderly"

Pleasant place with fun stuff to do, but was so cold! Everyone living there had on sweaters and blankets over their legs. Some even wore gloves made of wool just to keep warm. Despite being 80 degrees outside, it only felt like 68 degrees inside. That's way too chilly for old folks who have really thin skin.

5/5.00 Published 11 years ago

"This is the right place for Mom!"

I give Spring Hills all A's. I am really happy and feel that my mom will be safe and at home here.

Spring Hills of Lake Mary

Address
3655 West Lake Mary Boulevard
Lake Mary, FL - 32746

Website

Email

Telephone
(407) 688-1660

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