Sunset Lake Village
Anonymous
"Friendly Staff, Clean Environment, Suggested Improvements"
The staff is really nice and helpful. The cost is fair and the place is super clean. My mom is doing great there! They could add more types of veggies to the meals. For activities, it would be nice to have fun things that everyone can join in and enjoy. It would be helpful to have monthly meetings for families to share concerns and ideas.
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Anonymous
"Frustrating Experience at Memory Care Facility: Lack of Personal Care"
My relative is in Memory Care and the service is terrible. They don't help with personal grooming at a memory care place... I bathe my dad myself and visit every day to clean up his room, sometimes even scrubbing the floors and bathroom! His clothes, beddings, and towels go missing from his room, even though they all have his name on them. Some caregivers can't speak English well, so they use phones to translate when they talk. How is this okay in a Memory Care place? It's been a disappointing experience for us. Thank God we live near to the place and can keep an eye on my dad's care.
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Anonymous
"Impressive Assisted Living Tour"
Our family visited Truewood by Merrill in person, and we found the tour experience positive. We were impressed by , an employee there.
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Anonymous
"Memory Care Lacks Activities, Unsafe Environment, Residents Isolated with TV"
The place where Grandma stays lacks fun stuff to do. Outside, there's no one around, and the chairs are broken and the path is bumpy. They hardly open the door to let us outside. Most of the time, people are just sitting in front of the TV, not doing much else.
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Anonymous
"Mixed Feelings About Truewood by Merrill"
I visited Truewood by Merrill in Venice, and I’d describe it as just okay. The place seemed a bit dull and worn. Our tour guide, who helped us during the tour, was friendly.
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Anonymous
"Assisted Living Community Review: A Mixed Bag of Comforts"
They've been really good. They got a new chef, so the kitchen is different now. The lady who plans activities is awesome. I chose this place because people said it feels like home, and it's cheaper than others. It does feel like family, especially at mealtime with a smaller group. They don't have enough staff, it would be better if they hired more. Also, they need to clean up the grounds, inside (like carpets, furniture, etc.), and do housekeeping more often.
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Lynn
"Hardworking Staff and Good Communication, Needs More Help"
I think the memory care section doesn't have enough staff. But the staff who are there work really hard to help the residents. They serve three meals a day and can handle special diets. The staff communicates well with family and friends about our loved one.
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anonymous
"Great Tour Experience!"
Our family visited in person, and we thought this could be the right place for our loved one. The tour experience was fantastic, and we really liked what we saw.
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Vinnie C
"Friendly and Engaging Assisted Living Community"
Visited with friends at AL7 - loved the teamwork and family feel. The residents seemed happy and involved. The staff were friendly and worked together to give great care - straightforward and very respectful. Our friends decided to move their loved ones here.
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Anonymous
"Overpriced Care Center With Poor Treatment and Disappointing Cleanliness Levels"
I don't advise anyone to pick this care center. The price is too high for the service they provide. While some of the workers were nice, others were shouting and even cursing at the people living there. My sister saw it herself. There was nothing fun to do. Their entertainment was just TV, apart from a singer who came on Thursdays. They didn't even have a person in charge of planning fun things. We had to bring our own toilet paper, which was strange to me. The head nurse also handles cleanliness, and still, the place isn't tidy. It never felt really clean. My folks caught Covid there and despite promises that their room would be thoroughly cleaned after isolation, it wasn't. I kept asking but nothing changed. The only good things were the fun bus driver and tasty food. But overall, I'd tell everyone to avoid this place.
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