Assisted Living Facilities

Bentley Assisted Living at Northminster

3.7/5.00 - based on 45 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
2/5.00 Published 1 year ago

"Disappointing Assisted Living Facility Fails to Deliver Promised Care"

We chose this place mainly because it was cheap and close to home. Plus, they allowed small pets. When we visited, they painted a rosy picture. But after a few weeks, reality hit. They blamed their staffing issues for everything. One night, they were seriously short-handed. The nurse seemed more interested in chatting than doing her job. Not impressed.

4/5.00 Published 1 year ago

"Mixed Experience Due to Staff Turnover During COVID"

The reason I gave four stars is because of COVID. When the pandemic hit, there were a lot of changes. Some staff left because they were paid to stay home instead of working in healthcare. Before that, I would have given five stars, but things weren't quite the same afterward. They often didn't have enough people working. The people who work in the office and manage the place are great! Most of the nurses' aides really care about the residents and their jobs. My mom passed away in April, but I visited her often while she was there. No matter which place you choose, if you visit a lot and get to know the staff, your loved one will get good care.

1/5.00 Published 1 year ago

"Bad experience at Jackson Oaks due to lack of dementia training"

The experience at Jackson Oaks was really terrible and upsetting. The staff doesn't seem to know how to handle dementia patients. You can't ask dementia patients questions like "Do you want to take a shower?" Instead, you have to tell them firmly yet kindly, "Let's get you in the shower." Despite telling them my mom needed to walk to the dining hall for her meals, they still brought the food to her room. The cost and room were fine, but I ended up having to move her to a different facility because of these issues. Unless Jackson Oaks has made big changes, I wouldn't suggest it to anyone.

4/5.00 Published 1 year ago

"Staff Turnover Affects Rating, Otherwise Friendly and Courteous Service"

My family member lives at Jackson Oaks Senior Living. I gave four stars instead of five because many staff members have changed recently. But overall, I think the staff are nice and polite here.

3/5.00 Published 1 year ago

"Caring Staff, Stay Involved"

Jackson Oaks Senior Living has caring staff, but contacting top management can be challenging. Stay involved wherever your family member resides.

3/5.00 Published 1 year ago

"Friendly Staff, Mixed Experience, Room for Improvement"

The workers were really nice. My family member liked the food. She didn't do the activities, so I can't say about those. There were bugs in her room, but she also ate there. I think they need better medical skills (I used to be a nurse so I notice when they don't know much), but I know that's a problem in all places.

1/5.00 Published 2 years ago

"Continuous Lack of Hot Water Ruins Everyday Tasks"

Yet again, there's NO hot water! This never-ending problem persists and you're always left guessing whether you'll be able to shower. Nothing ever seems to get better. It's a chilly day today and all I want to do is take a warm shower. And it's not just showers, this also interferes with doing laundry and washing dishes.

1/5.00 Published 2 years ago

"Mixed Experiences at Facility: Stolen Cash, Lazy Staff Yet Some Stars"

When I'm not in my room, it seems like some staff members search through my stuff. I've even had hidden money disappear. I can't say everyone's bad though. There are a few exceptional workers in the lot. Yet, I've also encountered ones who are just idle and don't treat me well.

2/5.00 Published 2 years ago

"Care Home Fails to Provide Promised Compassionate Care"

This facility is really bad at looking after your family. When family isn’t around, they treat your relative more like a prisoner than a human being. They barely care about the health of the folks you leave with them. It’s less of a place for help and more like a very sad place. Don’t get tricked by their friendly faces and lies, they just take your money and don’t do what they said they would.

4/5.00 Published 2 years ago

"Comfortable community; recommend checking for loved ones."

We picked Jackson Oaks due to its community vibe. During our visit, we found a group that we felt would suit my mom. I suggest others check it out to see if it's right for your loved one.

3/5.00 Published 2 years ago

"Friendly Staff but Privacy Issues"

The staff is very friendly. The community has had a lot of staffing problems, but I know this is happening everywhere. Because of this, there isn't much attention given. My loved one didn't feel like they had privacy because the staff wouldn't lock doors or they would come into the room without knocking.

0.5/5.00 Published 3 years ago

"Facility Ignored Promises, Showed Neglect and Lackluster Care"

Our family member's short stay at this assisted living facility was filled with disappointment and sorrow. They suffered two severe falls within weeks, resulting in hospital visits. We had hoped the team would bond with them and make the adjustment easier, but instead, it was a nightmare. The rose wing is their unit for dementia patients, but during our loved one's stay, their condition worsened rapidly. They entered as an active and energetic soul, but lost their mobility in just two weeks, mainly due to the lack of care given. Before moving in, we were assured they could adequately care for our loved one and filled us with promises, none of which were delivered upon. We witnessed firsthand how they neglect their memory care patients. Half the time we visited, the medical technicians and aids were socializing amongst themselves, ignoring the residents in their care. Shockingly, the residents were treated with less respect than one would show to pets. The quality of meals was pathetic, overabundant in salt, and lacked appeal. All these factors contributed to what was a terrible ordeal.

4/5.00 Published 3 years ago

"Clean and Friendly Assisted Living"

The community is great for loved ones. Clean, friendly staff.

4/5.00 Published 6 years ago

"Open and Inviting Assisted Living Facility"

My mother-in-law loves it here. The facility is open and inviting, and the staff members are really nice. They handle any problems quickly. They offer fun activities like bingo, parties, Wii bowling, church services, and live entertainment. I’d recommend this place to other families.

5/5.00 Published 7 years ago

"Amazing care and kindness at Bentley Assisted Living!"

I can't say enough good things about Bentley. The place is beautiful, but it's really the staff that makes it special. They are professional, experienced, and, best of all, genuinely kind. My 92-year-old mom lived there during her last year and the care she got in Bentley's Memory Care wing was top-notch. This summer, she went into hospice and passed away at Bentley. The whole staff and management made this tough time much easier with their professionalism and kindness.

4/5.00 Published 7 years ago

"Exploring a Care Community"

We went to check out this place for care. When we got there, we thought it looked nice. But, the person in charge wasn’t around when we toured. The place was neat and tidy, and the food options seemed good. They offer fun stuff for the people living there. We’d tell other families to check it out and make sure it’s worth it.

5/5.00 Published 7 years ago

"Great care for loved ones!"

I really like this community because the staff is good and attentive. The food is tasty and there are lots of choices. We heard from others that this is a great place for taking care of a loved one.

4/5.00 Published 7 years ago

"Very Nice But Too Far"

I chatted with this community on the phone. Everyone was friendly and gave me the info I wanted. But it's too far for our family when visiting Mom.

4/5.00 Published 8 years ago

"Husband Comfortable and Cared For"

The care for my husband has improved a lot since I allowed the staff to take care of him. It took some time for him to adjust, but now it makes me happy to see them help him with showering and shaving. I talk with the staff every day, and they always give me updates. My husband has gained weight because he enjoys the meals, especially the green and chicken dishes. The community is clean, although I did ask them to freshen up his room because of a lingering odor. Everyone is friendly, and they understand what I want for my husband. He feels comfortable with all the staff, and they work well together.

5/5.00 Published 8 years ago

"Wonderful Experience for My Dad at This Community"

It was a great experience for my dad at this community. He’s back home now, but we’re really happy with everything they did for us. The place is clean and well taken care of. The staff was kind and friendly. This is a wonderful community, and I would recommend it.

4.5/5.00 Published 9 years ago

"Wonderful Care and Support for Residents"

The staff here are very kind and the place is great. They make sure the residents stay active and social. My relative has dementia and is settling in well because they know exactly how to help her feel comfortable.

0.5/5.00 Published 9 years ago

"High-Ranked Assisted Living Facility: Deceptive Conditions Exposed"

There are Registered Assistants and Certified Nurse Assistants who are really great, but there's too much miscommunication amongst the team. Whether it's the medication technicians or the RAs, everything seems uncoordinated. The people in charge are mean, they don't care for the needs of the residents, and worse, they're undermanned. I've heard from other people living here and my mom says too, the cleaning staff neglects their duty to maintain cleanliness in the living quarters and the hallways. The higher-ups who run this place don't even bother to learn the name or recognize the faces of the residents. They avoid interaction like the plague when seen on the premises. They seem like they're only interested in making a profit, and would only show prospective clients the rooms they've bothered to spruce up. They cleverly keep the other rooms, where the residents actually stay, hidden from view. It's disappointing to see that activity coordinators don't do much to engage with those in the memory care unit. They barely ever take them out for some fresh air, with only a handful of residents who get to go outside. Their idea of activities is more or less limited to painting nails and watching movies. It's clear from these observations and what my mother tells me that things here are not properly managed. We've decided it's best to move Mom elsewhere, this place is not what it says it is. I honestly believe a place like this should be revoked of its permit to operate. The newest Nurse Practitioner also doesn't seem to enjoy her work and is quite unkempt. Her demeanor and actions are unprofessional and she doesn't value her colleagues. It's a dreadful place. I plead to you, don't consider this place as a home for your loved ones.

0.5/5.00 Published 9 years ago

"Avoid This Greedy, Understaffed Living Facility"

This place lacks enough staff and seems only interested in money. The folks staying here aren't given the quality care they shell out for. Even the housekeeping isn’t up to par, leaving the residents' bathrooms in a disgusting state. Overall, this facility is far from being adequate!

5/5.00 Published 9 years ago

"My loved one is happy and well-cared for"

I’m very pleased with Bentley Assisted Living. My loved one has been here for just over a month, and she really likes it. They take great care of her.

5/5.00 Published 9 years ago

"Clean and happy place at a good price"

This is a very clean and cheerful community. Everything has been going great, and we couldn’t be happier. The value here is excellent, and my loved one is very happy at Bentley Assisted Living at Northminster. It’s a nice place with fair pricing. I would highly recommend it to anyone in the Jefferson, GA area. We are very pleased. 5 stars!

1.5/5.00 Published 9 years ago

"Bentley Breaks Promise to Alzheimer's Patient"

The people who take care of Bentley residents are great. But, sadly,. The Bentley staff told us that my mom, who has Alzheimer's and heart disease, could stay at Bentley for the rest of her life as long as she didn't need the skills of a nurse. Mom's been living at Bentley for two years. She likes and knows all the staff there. She's being taken care of by hospice for the last five months. But now, the people running Bentley said they can't look after Mom anymore. They're giving us only a month to find a new place for her. Mom will never know the people at a new home nor the home itself. Making her move now is so harsh and unnecessary.

4/5.00 Published 9 years ago

"Friendly Staff at Bennett Review"

This place is great, with friendly staff.

4/5.00 Published 9 years ago

"Overall impression: Seemed nice"

We visited Bentley Assisted Living while exploring care options for our loved one. Overall, it seemed like a nice place. The staff were friendly, and the room setup was appealing. However, we were slightly disappointed that there wasn’t a secure outdoor area for memory care patients, as our loved one enjoys sitting outside..

5/5.00 Published 10 years ago

"Warm atmosphere, kind staff, and tasty food"

They're doing a great job at Bentley Assisted Living! The staff here is really caring and kind, and the place has a warm, homey feel. The food is also a hit—I've only heard good things!

5/5.00 Published 10 years ago

"Excellent Memory Care!"

We've been very pleased with Bentley Assisted Living so far! It's a beautiful community, and the staff are incredibly friendly and caring. Two administrative staff members, the director and Allie the marketing director, were especially helpful and always available. The staff do a great job with Alzheimer's and dementia patients, and they've helped my loved one do a complete 180.

5/5.00 Published 10 years ago

"Wonderful Place"

My experience with Bentley Assisted Living has been wonderful! They made a great first impression. From the first visit, they are helpful and compassionate. They understand it's a tough experience for everyone and ease the burden for both families and their loved ones. It's a beautiful community with a great atmosphere.

5/5.00 Published 10 years ago

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They have been really great! The place is very clean. The staff is friendly and has been wonderful. They respond quickly to any needs or concerns, which have only been a few. There are good activities, and he is starting to join in. The food is pretty good, and he likes a lot of vegetables. They do a great job accommodating him if there’s something he doesn’t like. We are very satisfied.

5/5.00 Published 10 years ago

"Bentley Assisted Living: A Perfect Fit for Mom!"

We checked out around 10 assisted living communities for my mom, and Bentley stood out as the clear winner. It wasn't even a close call! She's been living there for about 10 days now, and we're extremely satisfied with every aspect of the community. The best part? Mom is thrilled!

5/5.00 Published 10 years ago

"brackets"

Rewrite this 5 star review of an assisted living facilities retaining the tone and using 8th grade level american English: 'So far so good! Love Bentley' then create a (in 10 words or less and placed in double ) that summarizes the review and resembles 'So far so good! Love Bentley' .

4/5.00 Published 10 years ago

"Rooms are small, care is good, far from me"

I saw the rooms and they are small, but I'm not sure about the square footage. The care is good, and they have a hydration program. The place is way too far away though, about 28 miles from me. It was built by a church, so there is a lot of church involvement. They only have two two-bedroom units, and both are shared by roommates.

0.5/5.00 Published 10 years ago

"Distressing Neglect At Assisted Living Facility"

My husband's stay at the facility lasted 8 days. After 4 days, they finally placed him on the shower list which I was the one who gave him the shower. It also took them 4 days to put him on the laundry list. Even though he was listed as a diabetic, they never checked his blood sugar. He experienced two falls at night. His doctor initiated a new sleep medicine and instructed them to monitor him for any reactions. After both instances of him falling, as his Power of Attorney, I stepped in and requested for the medication to be stopped. Upon coming back home with the medications, I discovered that he was given the sleep medicine six more times than prescribed. He was totally disoriented, his stability off. He reported a burning sensation during urination to the nurse, and I requested for his urine to be checked. That was not done. As his full-time caregiver and wife, I feel terrible for the negligence my husband had to go through while he was there.

5/5.00 Published 11 years ago

"Grateful for the excellent care!"

I reached out to A Place for Mom and quickly got in touch with a representative. They contacted several Memory Care Units near my home for my husband. I’m really happy with my choice, and he is getting great care. My prayers were answered by the amazing staff at Bentley. His room is big and comfortable. I have nothing but positive things to say about the facility and the help from A Place for Mom.

5/5.00 Published 11 years ago

"Great care and activities for residents"

We're really happy with the assisted living facility and all the arrangements they made for us. They were patient and super helpful. I've spoken to others, and they all say it’s a good place, and my loved one enjoys it there. The activities seem great, though she doesn't always tell me what she joins in on. I do notice she likes to relax in the sun, and the staff is great about encouraging her to come inside to cool off and stay hydrated. They make sure there's always something happening, and they provide spiritual support and someone to talk to. Everything she needs is available, and she just needs to take it easy. They do a fantastic job keeping her informed about trips and activities. The activities director is excellent, and they even have a small library with rotating books and a garden she really loves.

4/5.00 Published 11 years ago

"Friendly and Active Assisted Living Facility with Personalized Care"

This place is really cool. The guy who showed us around knew everybody's names. The people who live there are always doing stuff, like games and outings. It looks like they really care about all the residents.

5/5.00 Published 11 years ago

"Nice, clean, friendly staff, offers more services!"

Very nice and clean place with a friendly, helpful staff. It is pricey, but it offers more than single personal care homes.

Bentley Assisted Living at Northminster

Address
50 Sumner Way
Jefferson, GA - 30549

Website

Email

Telephone
(706) 387-7000

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