Assisted Living Facilities

Brookside Stone Mountain

3.6/5.00 - based on 54 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
4/5.00 Published 11 months ago

"Would Recommend Brookside Stone Mountain for Assisted Living"

My spouse has Alzheimer's, so he can't give his opinion. He has been living here for one month, and I'm still checking out the place. Based on what we've seen so far, we would recommend the Brookside Stone Mountain community to other families.

1/5.00 Published 1 year ago

"Terrible experience. Place needs new management and better training."

My mom and our whole family had a really bad experience with this place. I honestly don't think anyone ought to go there. They make big promises about the services they offer, but they just don't deliver. The facility should just be sold to someone who'd actually care. The workers keep changing all the time. They're way too understaffed, don't get enough training, and don't act professional at all.

2/5.00 Published 1 year ago

"Brookside Stone Mountain Falls Short"

My family member lived at Brookside Stone Mountain, but it wasn't a great experience. After we moved them in, the management changed, and things got worse. The new staff didn't communicate well, and there were conflicts with the nurse. We eventually had to move our loved one elsewhere after they had two strokes.

3/5.00 Published 1 year ago

"Memory Care Falls Short at Brookside Stone Mountain"

Brookside Stone Mountain was nearby, but that's the only good part. The memory care area felt like a dark, locked basement, honestly. The people and assisted living side were okay, but memory care seemed like an afterthought.

3/5.00 Published 2 years ago

"Needs an Event Coordinator for Better Activities"

My advice is to get someone who can plan fun events.

3/5.00 Published 2 years ago

"Assisted Living Facility Needs Improvement"

We had to put our family member here, but it's not the best for long-term. Everything we rated got a 3, they should work on that.

0.5/5.00 Published 2 years ago

"Brookside Stone Mountain Fails at Proper Senior Care"

Since my mom moved to Brookside Stone Mountain nine months ago, we've seen three different managers. None of them seem to know what they're doing. The staff numbers are low - they only have one person assigned to each shift. Day, evening, or night, it's always one person. They don't seem to know how to care for their residents properly. My mom's only safe meal is breakfast. The rest of the food they serve seems like stuff you'd feed a teenager. They don't care if she has specific dietary needs, like needing low sodium foods. I've never seen a dietician there, and they never have a menu, so you never know what the food will be ahead of time. They have a so-called "always available" menu, but when my mom asks for it, the staff give her attitude. They say things like, "Why do you want that?" The cleaning of her room is also not good. They recently just cleaned it after three weeks. It's like they don't care, like they don't even know the basics of caring for people. Despite labeling themselves as an "Assisted Living Facility", the State Ombudsman actually classifies them as a personal care home. This was a shocking revelation to us. My mom has fallen twice and had to call 911 herself because they didn't respond to her call buttons. They just turn them off and move on. The phone also goes unanswered, and they leave the door unlocked all day. Anyone can just walk in and stroll around. We've spoken to them about our concerns, but while they seemed to listen and make small changes afterwards, everything still isn't up to the standards we'd like for our mom. My mom isn't getting enough sleep because they don't have enough staff to get her to bed and up again at reasonable times. The evening shift puts her to bed and the morning shift wakes her up. That means she doesn't sleep until after 10:30pm and she's up again at 5:30am. We chose Brookside because we could afford it and it seemed to offer all we needed. But if this is what staying in budget means, I'm disappointed. My mom is over 80 and doesn't deserve this. Thankfully, we haven't seen any outright abuse, but there's definitely a disrespect in the way staff treat her, which makes her feel less than she is. I worry about how they treat residents who can't voice their concerns. We found this place through "A Place for Mom", and I regret trusting them. We're moving my mom from Brookside because of the problems. As of Monday, Brookside is also raising the rent which isn't acceptable. All I can say to others considering this place is, we've had a bad experience, so be cautious.

3.5/5.00 Published 2 years ago

"Caring Staff Goes Above and Beyond"

Our family chose Brookside Stone Mountain because of a staff member who went above and beyond. They made us feel comfortable and special, paying attention to our loved ones' wants and needs. Truly amazing!

3/5.00 Published 4 years ago

"Assisted Living Review"

This place is close to us, which we liked. But most of the time, they didn't have enough staff, and it seemed like they needed better training. Some staff were great, while others were terrible. Still, they did take care of her. I visited her every day, which I think helped her get more attention. You have to make your presence known. They had a few exercise classes for the residents, where they'd toss a ball to each other. Sometimes they had holiday parties with entertainment. They tried to keep everyone active. We cleaned our rooms ourselves, but they were a good size with big windows for sunlight.

3.5/5.00 Published 5 years ago

"Good staff, needs training, short-staffed"

The staff is mostly good, but they need more training in caregiving. They are very short-staffed.

3/5.00 Published 5 years ago

"Caretakers are mostly nice, but they need more staff leadership."

Some of the people who take care of the residents are nice and kind, but there are also some who aren't. They don't have enough staff especially in the evenings and on weekends, and it seems like there's no one in charge during those times.

1/5.00 Published 5 years ago

"Review: Overpriced and Excessively Small Assisted Living Facility"

It's way too tiny and costs a ton.

4/5.00 Published 6 years ago

"Friendly Staff, No Memory Care Availability"

The place looked nice, and the people were friendly. But no Memory Care spots available.

4/5.00 Published 7 years ago

"Convenient entry with unlocked front door during business hours."

The front door is unlocked during business hours, making entry convenient.

3/5.00 Published 7 years ago

"Caring Assisted Living with Budget-Friendly Convenience"

Our loved one is adjusting well at Brookside Stone Mountain. Although the facility is older and could use some updates, they provide good care. The staff is friendly and attentive. The memory care section has fewer residents—only about 12—compared to the previous facility with 60 residents. The staff-to-resident ratio is better here, and our loved one seems to enjoy the meals. Conveniently located, it fits our budget.

3/5.00 Published 7 years ago

"Brookside Stone Mountain: Decent Care, Better Staff-Resident Ratio"

Our family member is adjusting well to life at Brookside Stone Mountain. Though the place is a bit old and could use some sprucing up, they're doing a great job meeting his needs. The staff are warm and genuine. We chose this place for a higher level of care and better staff attention. Another plus is the smaller number of residents in the memory care unit - only 12, compared to the 60 at his last place. Because of this, Brookside Stone Mountain has more staff members per resident. The staff are approachable, and they respond well to our questions and concerns about our family member. He seems to like the food. This place is conveniently located, and we can take him out a few times a week. It's also affordable for us.

4/5.00 Published 7 years ago

"Welcoming Staff and Clean Property"

I visited this community a while ago and everything went well. The staff were friendly and seemed to care about the residents, which I liked. The place had an open floor plan and was kept nice and clean. It just wasn’t the right time for my mother to move.

3/5.00 Published 7 years ago

"Pricey Assisted Living with Small Rooms, but Excellent Chef"

Decent place. It's a tad pricey and the shared room was pretty tiny. Really enjoyed the chef, though. He made an amazing pie!

5/5.00 Published 7 years ago

""

After searching all over for quality senior living for my mom, I was really let down by most places. They had low monthly apartment rates, but care costs were super high. Plus, they were run by strict managers who wouldn’t budge on price or room options. When I found this place, it was such a relief. My mom thrived here, and the pricing worked out great. The new management knows the community well and paid close attention to our needs. Price, location, staff, appearance, and activities all deserve 5 stars (and yes, I’m a bit biased because my mom lived here!). Definitely give them a call and see for yourself!

2/5.00 Published 7 years ago

"Dad deserves better than this dark, inactive place!"

I wasn't at all taken with this place. The corridors were cramped and poorly lit and the whole residence had a gloomy feel. The people living here didn't seem very active either. It just wasn't suitable for my father.

1/5.00 Published 7 years ago

"Disorganized, Neglected Facility with Unpleasant Environment"

completely messed up my schedule for visits, and the numerous times I tried to reach them, no one picked up the phone. The first thing I noticed when I entered was a horrible smell and the fact that there was nobody around, especially at the front desk to welcome people like me who came to visit. This is definitely not where we will be going.

5/5.00 Published 7 years ago

"Mom is adjusting very well!!"

My mother is doing great since moving to Brookside. The place is very clean, and the staff is super friendly. She's joined the exercise program and bingo, and she says the meals are really good. She always gets plenty to eat. My mom is happy, and I'm glad she's doing well.

5/5.00 Published 7 years ago

"Great Facility, Clean, Active Residents, and Helpful Staff"

Brookside has just been remodeled and looks great. Our tour guide was very helpful and gave us lots of good information. The facility was clean and well-kept. Residents were active and seemed happy, participating in lunch and other activities. This is definitely a place worth considering.

4/5.00 Published 7 years ago

"Few men, but friendly staff; wanted more male interaction."

The Brookside Stone Mountain was an older building, but the staff was super nice and welcoming. I visited about three times and chatted with the folks in the kitchen and at the front desk. One thing I wasn't too keen on was that there weren't many men around. I wanted my dad to have more guys to hang out with and make friends.

2/5.00 Published 8 years ago

"Poor Care Led to Mom's Hospitalization"

My mom stayed in the memory care section of this assisted living home. They are modernizing the place but didn't do a great job cleaning up after the work. Only one caregiver seemed truly ready and capable to handle those with memory care needs. Most of the staff didn't spend enough time looking after the residents. My mom didn't get her medication on her first day there. Because of this, she landed at the hospital, dealing with dehydration, and not getting her daily supply of oxygen.

4/5.00 Published 8 years ago

"Comfortable Haven!"

This place made sure my mom felt comfy and safe in her new home. Communication with staff could be better, but overall, I have no major complaints. I’d recommend it.

4/5.00 Published 8 years ago

"Great Place for Seniors!"

I liked how the place was set up. The tour guide was really helpful and showed me everything. They talked about meals and activities during the tour. I think the guide gave me all the info I needed to decide.

5/5.00 Published 8 years ago

""

I visited 4 places—2 were chains and 2 were privately owned. I chose Brookdale because of the services and prices. At other places, my mom would have had to share a room, and the cost would’ve gone up once we added the services she needed. I moved my mom across the country, and since Brookdale has locations everywhere, they sent a nurse to assess her, making the move much easier. When I walked in, it didn’t smell, and the staff was friendly.

4/5.00 Published 8 years ago

"Nice place, but expensive."

I visited this place while exploring care options for a family member. It looked really nice, well-maintained, and the staff were friendly and professional. However, it was quite pricey. We chose a different community, but it would have been an option if cost wasn't a concern.

3/5.00 Published 9 years ago

"Nighttime Emergencies and Billing Confusion at Brookdale"

Brookdale Stone Mountain is a pretty old place that needs some upgrading. The folks working here are very kind and welcoming, and they treat you like you're part of the family. However, I feel like they have too much work and they can't handle it all. There have been multiple times at night when my dad needed help. We ran into this issue quite a few times. Thankfully, my dad is feeling stronger now, so he doesn't need as much help anymore. One more thing, they kind of fumble up with the billing part.

4.5/5.00 Published 9 years ago

"Very kind and helpful staff"

I really like the staff at Brookdale Stone Mountain. Everyone is kind, helpful, and considerate. They keep the place clean, make it welcoming, and provide excellent care.

1/5.00 Published 9 years ago

"Declining Services and Terrible Management at Assisted Living Facility"

The overall quality of this assisted living facility has drastically declined over the past year and a half. The management is horrendous, and numerous requests for maintenance and upkeep within the residents' apartments are neglected. The one bright spot amidst the downfall is the activities coordinator—the individual is a long-term employee and an absolute gem with a great understanding of her job. But the turnover that started with Brookdale hasn't shown much promise. The really commendable staff members have left, leaving only four who have been there for a significant length of time. With the prices we're paying, it's frustrating not to see the excellent services they promised while pitching their facility. I'm seriously contemplating relocating my family member elsewhere due to these disappointments.

4/5.00 Published 9 years ago

"Satisfied Brother Recommends Friendly Assisted Living, More Activities Suggested"

My dad wouldn't join activities, but wish there were more. Mom needs more check-ins. My brother visits more and is happy with care. Place is nice, staff is friendly.

2.5/5.00 Published 10 years ago

"Disappointed Family Member Reviews Aging Care Facility"

My relative lives here and it's gotten much worse in the last year. Though the staff really tries to care, they are overworked and unable to meet everyone's needs promptly. They offer lots of activities which is great. However, the place is dirty, with worn-out rugs etc., and rooms not cleaned thoroughly enough. I've noticed dust behind toilets, on doors, inside cabinets, and sometimes even bugs. For what they charge, the level of help given is just not worth it. The attitude is that the residents should do most things themselves, which doesn't match what we were promised when we moved in. Supposed to be an 'age in place' facility, but they don't willingly ramp up assistance as needed. Also, the food is really bad, with many unhealthy options and meals that are difficult for older people to eat. They don't remember specific meal needs, like cutting up food. Plus, the food tastes weird or just plain bad. Communication with management is usually disappointing. Even though administration has brought in new people a few times, nothing has improved - it's only gotten worse. Some staff members are really nice, but all are stretched too thin, making them less helpful. My relative does appreciate the many activities they offer. Sadly, we're exploring other options because of these issues. It's hard for older people to move, but we feel it's necessary.

5/5.00 Published 10 years ago

""

Stone Mountain Estates is exactly what we needed. The staff is friendly, experienced, and always ready to help. They do their best to meet all our needs. The facility is clean, organized, cozy, welcoming, and safe.

3.5/5.00 Published 10 years ago

"Great food. Beautiful courtyard in this community."

My husband has been here for almost four years. He’d prefer to be home, but he’s accepting most days. He never complains about the food and insists the breakfasts here are the best ever! They offer opportunities to eat out two or three times a month with transportation provided, and he enjoys the change of scenery. However, he thinks the food isn’t as good in restaurants. My biggest complaint is the frequent turnover of directors. There have been many changes in management personnel since he arrived. The beautiful courtyard is well maintained. I’d like to see more activities happening there, as fresh air and sunshine would benefit residents. Unfortunately, it’s used infrequently in the summer and never in late fall or winter.

5/5.00 Published 10 years ago

""

Although my mother has only been here for three weeks, my family and I are very happy with her care. Her progress has been incredible. This personal care home is far better than the nursing home she went to for rehab after her hospitalization. The best part is that the staff works with her instead of just giving her more medications. It’s unfortunate that Medicaid and other agencies don’t fully understand how important this kind of care is.

2.5/5.00 Published 10 years ago

"Not Enough Staff for Proper Memory Care"

The first review of her health at the assisted living facility was incomplete. This led to her being taken to a place that wasn't suitable for her needs. She wasn't being adequately cared for. The staff decided on their own to move her to a more specialized memory care unit, which surprisingly didn't cost extra. The person who first assessed her should've directed us to memory care right from the beginning to help us understand what it involved. In the assisted living area, they gave her a small pendant to press if she needed help, but it was burden for the staff because they had to come switch it off each time. In memory care, the patients don't get this pendant. It's not realistic for her to be left in a room to shout for help when she struggles with memory issues. She ended up in the hospital a few times due to falling. While the number of caregivers to residents was higher in memory care, it still wasn't enough given the patients' needs. When we first chose this facility, everything seemed fine. The place was clean, the staff behaved professionally, but we didn't think to ask about the resident-to-caregiver ratio. Had we known it was 3:36, we might have thought twice. This was a lesson for us. Even when they moved her to the smaller, more specialized memory care unit, there were still a lot of patients for each caregiver. I don't believe they intentionally avoided noticing how much help she needed, but it felt like they were more focused on filling their beds.

3/5.00 Published 11 years ago

"Very High Costs, Fair Nursing Care"

The cost was very high. The nursing support was okay, but the cost would use up all of his set budget. They divided their care levels into numbers and he would be at the top level. They have a basic price, and then that gets added on, so it would have cost additional.

4.5/5.00 Published 11 years ago

"Great Place for Your Loved One to Live"

I was really impressed with this place. It’s clean and well-organized. The staff is friendly and caring, always ready to help make moving in a smooth experience. Tracy, the Assistant Director, and Peaches, the Staff Nurse, are both super nice and loving. I definitely recommend Stone Mountain Estates to anyone.

5/5.00 Published 11 years ago

"Our Choice: Beautiful and Welcoming"

This is our choice. It's beautiful and very friendly, making us feel welcomed and at home. The only disappointment is the move-in charge. We're hoping they will lower it so we can afford to move Mom there.

3/5.00 Published 11 years ago

"Not our taste; facility needs updates"

It's not really our taste; it could use some updates.

4/5.00 Published 11 years ago

"Love it, but pricey."

I really like it, but it's too costly.

5/5.00 Published 11 years ago

"Great Exercise Classes and Caring Staff!!"

My loved one has been joining the exercise classes, and so far, everything is going great. The staff are all really attentive and caring. The community is always clean and well-organized. I would definitely recommend Wisdom Well Living to other families. The staff always communicate well with me and have answered all my questions and concerns.

4/5.00 Published 11 years ago

"Nice Assisted Living Facility with 40 Rooms"

The first place I checked out was really nice. The facility is smaller, with about 40 rooms.

4/5.00 Published 11 years ago

"A Caring Community"

My mom receives great care here. The staff is excellent, meals are nutritious, and activities help her. I recommend this beautiful community for loved ones.

3/5.00 Published 11 years ago

"Pricey Living Space with Diverse Residents, Additional Fees for Care"

The living place offers studios and 1-bedroom options for a cost up to $3000 per month. These spaces are between 240-550 square feet. The people living here are from various backgrounds. Keep in mind, the price of cable and phone service isn't included. There's also an extra fee beginning at $325 per month for extra services such as personal care. They check what kind of help you need before you move in.

3/5.00 Published 12 years ago

"Only Takes Private Pay, May Have VA Aid, Nurses Available"

This place only accepts private payments, no Medicaid. Veterans Assistance could be a possibility. They have nurses working there.

5/5.00 Published 12 years ago

"Great place, clean and happy atmosphere."

I really like this place. It's clean, and everyone seems happy.

Brookside Stone Mountain

Address
1745 Parke Plaza Circle SW
Stone Mountain, GA - 30087

Website

Email

Telephone
(770) 469-8800

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