Assisted Living Facilities

Heritage of Brookstone

4/5.00 - based on 44 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
4/5.00 Published 8 months ago

"Assisted Living Review: Cleanliness and Staffing Improvements Needed"

They're better than most places that care for people with memory issues. I think they reduced the number of cleaners, so now the medical assistants and nurses have to clean too. The staff are really nice. They could definitely be cleaner though; they often misplace her clothes, blankets, and pillows.

4/5.00 Published 2 years ago

"Good food, but could use more attention"

We wish he was getting a little more attention, but he says he doesn't need the help. They definitely provide great food options.

3/5.00 Published 6 years ago

"Compact, lacks privacy but supportive staff."

Nice place near church, but no separate bedroom, good staff.

1/5.00 Published 7 years ago

"Father's inadequate care in expensive assisted living facility"

My dad has been living here for half a year. The quality of care has totally plummeted. There have been instances where, during my visits, I find out my dad hasn't been given his medicine. Once, he pulled the bathroom cord but no one came to assist him. And there's a significant decrease in their staff number. Every time I visit and request to meet the Executive Director, he's always absent. Despite shelling out a large sum for this place, the care isn't up to standard.

0.5/5.00 Published 7 years ago

"Not the right place for Mom"

I visited this place for my mom, but it didn't feel right. I've seen better places for her.

0.5/5.00 Published 7 years ago

"Disappointed in declining care at dad's facility"

My dad's been at this place for a few months and the care just keeps getting worse. I can't express enough how let down I feel. It's becoming more and more difficult to shift him elsewhere, but I'm not satisfied.

4.5/5.00 Published 7 years ago

"Friendly staff, clean, good food, and helpful activities for care"

I visited this place to find care options for my mom. The staff was friendly and answered all my questions. The community was clean and had a pleasant atmosphere. The food options looked good, and there were lots of helpful activities planned. I would recommend this place to other families looking for care for a loved one.

4.5/5.00 Published 7 years ago

"A caring visit for mom"

I visited this place to find care options for my mom. The staff were really nice and answered all my questions. The community was clean and had a good vibe. The menu looked tasty, and there were lots of fun activities. I would tell other families to check this place out for their loved ones.

4.5/5.00 Published 7 years ago

"Friendly Staff and Nice Place"

My dad and I visited this community. The place was nice, and the staff were very friendly and polite.

4/5.00 Published 7 years ago

"Friendly Staff and Activities"

The facility was pleasant, with slightly smaller rooms that were still nice. The friendly staff provided activities for residents.”

3/5.00 Published 7 years ago

"Unhappy Atmosphere, Not Suitable for Loved Ones"

I visited the assisted living community, but it didn't feel cheerful. The decorations weren't vibrant, and the atmosphere wasn't uplifting. Although it was convenient for us, I didn't feel comfortable leaving my loved one there.

3/5.00 Published 7 years ago

"Assisted Living Facility Needs Cheerful Decor for Better Atmosphere"

The community tour wasn't very cheerful. The decorations weren't exciting, and it didn't feel happy. Even though it's close to us, I didn't feel good about putting my loved one there.

3/5.00 Published 8 years ago

"Cozy atmosphere but could use modern touch."

The people working here are really nice and welcoming. But, the place itself feels a bit old-fashioned and could do with some upgrades.

1.5/5.00 Published 8 years ago

"Memory Care Facility Fails to Properly Care for Patient"

Maybe the assisted living part of their facility is decent, BUT their dedicated Memory Care has been a nightmare for my relative. He often comes back with unexplained bruises. He shows signs of late-stage dementia/Alzheimer's that, after only several months, they've informed us they can't manage. However, we gave them full details about my dad's situation before we picked this facility and they assured us all would turn out 'perfectly'. They claimed to be totally capable of handling his wandering, incontinence, restlessness, and so on. Now, they can't cope. My dad even "escaped" from their so-called "Secure Memory Care Unit" right through the main entrance. There are constant problems, poor management, regular staff turnover, and lack of trained staff. They're also understaffed for their "Memory Care" Unit which, amusingly enough, should rather be termed the "Forgetful Seniors" unit, considering they're unable to properly care for actual dementia/Alzheimer's patients.

3/5.00 Published 8 years ago

"Clean, Polite, but Lacking Activities; Overall Positive Experience"

My dad was okay here, but he's in the hospital now. He'll come back when he's better. This place is clean and nice. They do well with keeping it tidy. Not many activities in the memory care area. Assisted living has some. Dad liked the food. People are polite and kind. Everything's fine for now.

3.5/5.00 Published 8 years ago

"Some issues that probably crop up everywhere sometimes."

Memory Care staff were caring, but sometimes understaffed, affecting attention.

4/5.00 Published 8 years ago

"Friendly Staff, But Computerized Evaluations Raise Concerns"

This community is generally well cared for, and most of the staff are friendly. However, I have concerns about the director and head nurse—they become defensive when questioned. I discovered that resident evaluations are done by a computer, not people. I’ve been waiting for information for over a week.

3/5.00 Published 8 years ago

"Review of 'Studio-Only Living Facility, Not Ideal For Couples'"

The place is pretty nice, but the apartments are only made for one person. It gets too tight for two. I asked for a deal for two studios since a couple might want to live here, but they didn't offer much of a discount.

4.5/5.00 Published 9 years ago

"Heritage of Brookstone: Where Mom and Family Are Well-Cared For"

After Mom had a fall and needed a wheelchair, we knew we couldn’t take care of her at home anymore. A Place for Mom suggested Heritage of Brookstone, and from the moment I walked in, I felt a special vibe there. Mom was welcomed into the Heritage family right away. They made sure her medications were given to her daily, and the staff who helped her kept her on a routine, meeting all her needs. It was easy for me to relax knowing Mom was getting great care, thanks to the clear communication with the staff and management. Heritage took excellent care of both Mom and me.

4.5/5.00 Published 10 years ago

"Found a Great Place Quickly"

Great job! I'm so happy we found a nice place so quickly.

3/5.00 Published 11 years ago

"I enjoy the convenience, but they're often full."

I enjoy it, and it's super convenient, but they're almost always full.

4/5.00 Published 11 years ago

"Clean and friendly environment!"

The place was super tidy, and the staff were amazing.

3/5.00 Published 12 years ago

"Staff professional, lacking warmth. Director unimpressive. No respite care available."

The staff seemed professional, but they weren't very friendly. I wasn't very impressed with the director. They don't offer respite care.

4/5.00 Published 12 years ago

"Welcoming, Clean, Varied Activities, Limited Care, Need to Check Activities"

This place is fresh and clean, and they take care of your room with housekeeping and linen services. There are lots of activities to do, and they have a small outside area. The staff is nice, and they offer two options for lunch and dinner, plus deli sandwiches if you want something different. They have three levels of care, but they can't handle residents if they get aggressive or need long-term care. I suggest checking out the weekday activities to see what's available.

4/5.00 Published 12 years ago

"Convenient location and friendly staff, a bit large for mom."

The assisted living facility has a really good staff, and it's close to my home, only about 5 minutes away. However, my mom thought it might be a tad too big for her, although she did enjoy her visit there.

4/5.00 Published 12 years ago

"Nice place, but more care needed"

It's really nice here, but I think both my parents need more help than this place can give.

Heritage of Brookstone

Address
5235 Stilesboro Road
Kennesaw, GA - 30152

Website

Email

Telephone
(770) 423-0080

Sign In