Heritage of Sandy Plains
Anonymous
"Unfair Treatment and Neglect at Assisted Living Facility"
This place seemed great at first when they welcomed my dad, but then everything started going south. There was no clear leader, they weren't good at talking to us, and they didn't seem to care much. While my Dad was in the hospital for 3 weeks, his clothes and dishes grew mold, and I got sick just trying to find his wallet in that mess. They were nice until you pointed out something they should have done but didn't, then they became really mean. They didn't answer any messages either. My dad needed more help, so they kicked him out and wouldn't even spend 10 minutes helping him arrange for movers. He doesn't have a phone and refused to use the one in the lobby. The lady at the front desk and his nurse were the only nice people there, everyone else in the office was pretty horrible. They're all about business and don't really help their residents, just pass off everything onto the emergency contact. Even something that would only take them 10 minutes ends up being my problem. They also just threw fragile light bulbs into a box when they were packing his stuff. I had no idea he was still there 2 months later. And considering this isn't New York City, they charge way too much. It's like paying for a hotel room with a closet, with no Wi-Fi or internet included. Now, my father is in a nursing home. His wallet is either lost, or he accidentally threw it away. And I think they took his 3 mattress pads and 2 sets of sheets, even though I put his name on them. A bunch of his shirts are gone, too.
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Anonymous
"Mixed Experience at Legacy Ridge"
My family member used to live at Legacy Ridge at Sandy Plains, and our time there wasn't great. The place wasn't very clean, the care services were lacking, and the activities weren't impressive. On the bright side, the staff was friendly, and the food was decent. However, the constant staff turnover was a major concern. Overall, I wouldn't recommend Legacy Ridge at Sandy Plains to anyone.
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Anonymous
"Unpleasant Odor Deters Family from Assisted Living Facility"
Our family visited Legacy Ridge at Sandy Plains for a tour. The place had a strong smell of urine, and right away, we felt it wasn’t the right home for our family member.
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Jeanne C
"Friendly Staff and Cozy Atmosphere"
The activities director is super energetic and fun. The staff is super friendly, always greeting us with smiles. The facilities are neat and cozy.
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Anonymous
"Communication and cleanliness issues; contract inconsistencies; high prices."
There are real issues with communication, and nothing's being done to fix them. The contract they have is a mess, and no one's saying sorry for misinformation. They take care of the dining hall somewhat, tables are somewhat clean. There was a puddle of urine on the floor and they did not properly sanitize afterward my dad's catheter was improperly attached and leaked all over the floor and his wheelchair, and they didn't bother to clean the wheelchair wheel beyond using paper towels for the floor. People who serve meals do not use hairnets or tie their hair back. There are new blemishes on his room floor, and I suspect mold or feces under his wheelchair cushion. I told the nurse about it and asked her to check for a skin rash because he was drenched in urine when I took him to see the doctor. I didn't have enough time to change his clothes. They haven't cleaned his chair or discussed it with him. The staff talks to you, but suddenly get busy if you need something job-related. I communicated in person, by phone, and by email in line with the contract, and he wants me to address the issues with the department head. Nothing fixed. The contract is missing details, including a page, and it took three months to receive it by email. I am not the Power of Attorney nor legal guardian: I made this clear during the three hours I spent filling out whatever forms I could, allowing them to make a copy of the advance directive demonstrating my dad can't speak for himself. But the receptionist, has been incorrectly informing doctors' offices that I am the guardian. When challenged, her response was, "normally, family members are POAs." No one has apologized for this misinformation. She still requests that I complete medical forms for him, even after I told her to direct those inquiries to my dad. She continues to send these forms to me via email, which is illegal. My dad required a follow-up appointment after his last hospital stay, yet I was only informed about it 20 days post-discharge, and it was the hospital who notified me, not Legacy. If I was responsible for scheduling the appointment, why didn't anyone inform me earlier? There's no response, and this isn’t outlined in the contract. They're not making an effort to help him understand that physical therapy can improve his incontinence. A catheter doesn't prevent therapy; they can modify the program based on his need. It seems they've moved him from a care level 3 to level 5 solely for additional income. If he could afford it, he could stay longer, but they're not considering this. My dad's frustrated because they're not keeping him informed. The meals are generally healthy, though canned peaches aren't exactly a dessert, but ok. is a middle-aged woman who drives residents for outings. She does not have any formal medical training, and no nurse accompanies them on the trip. Doctor’s appointments frequently conflict with her schedule. I'm concerned about a backup plan for when she's sick. This is a major issue and not addressed in the contract. As for the cost, at least he's getting three meals a day, daily medication, and laundry service. But the fees for these amenities compared to a hotel room are outrageous. The room is falsely marketed in the brochure which is a problem. His toilet has been clogged since before he moved in. Haircuts come with additional charges and require paperwork for the POA to complete which neither makes sense nor worth the cost.
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anonymous
"Poor Care Resulted in Hospitalization for Dehydration and Malnutrition"
This place misplaced my Dad's medicine for about two to three weeks. They assured me everything was under control, but then my Dad had to be taken to the hospital. He was so dehydrated and hadn't been eating enough. I don't believe the staff let him have enough time to eat properly.
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anonymous
"Inadequate Management and Deceitful Presentation at Care Facility"
Avoid this place for your family member's care. The important folks running things don't really know what they're doing and they don't even care. They make it look good, but the truth is far from it. I can't see myself ever suggesting this home to anyone. It isn't easy looking for a care home for your parents and it's really sad to see that some homes that look good are really not that great on the inside.
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