Insignia of Towne Lake
Sean H
"Decline in Care at Understaffed Facility"
The staff numbers dropped, and everything started to get worse. It turned into a place that just made excuses when you asked about how they take care of people and the building’s condition. Make sure to ask how many staff members there are for each person living there. Check if they have someone to plan activities. And don’t forget to see how clean it is.
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Anonymous
"Assisted Living Facility Falls Short of Expectations"
When we brought Mom here, it was nice. It stayed clean and the staff were friendly and caring. The care was good. But about four months ago, things changed. The boss left and then others left too. I think only one original worker is left, a lady in the kitchen. They didn't tell us the boss left, but things got worse after. Rooms weren't cleaned, and activities stopped (the fun director left too). Outside, the place looks wild like it's been forgotten. They promised lots of things but didn't do them. It's safe to come and go, but I had to wait a long time to get in and out. Each time I visited, I never saw more than three workers. They really need more staff now, in every job. We wanted to move Mom, but she passed before we could. After she passed, they charged me for another month. I called many times but got no answer. I went there in person, and they said sorry and promised a refund, but I'm still waiting. At first, I would've said they were good, but now I wouldn't.
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Anonymous
"Assisted Living Felt Too Much Like a Nursing Home"
This place felt more like a nursing home than an assisted living one. Wasn't right for my family.
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Kristie K
"Unpleasant Staff and Old-Fashioned Facilities"
The place is old-fashioned and the personnel are just unfriendly.
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Anonymous
"Disappointing Care After New Management; Broken Call Pendants Unfixed"
My mom resided here. However, all seemed to falter once new bosses took over. My mom's call button stopped working, and they claimed it was an old tech and there were no spare pieces for repair. I wouldn't advise others to choose this place.
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anonymous
"A Mixed Bag of Accommodation"
We picked Sunabella because they were really helpful and flexible. The common areas are super tidy, but I think they could clean the residents' rooms more often. I've heard they could make the food better and offer more choices. The office staff is really nice and has helped us a lot. I can always reach [[name removed]] and she gets back to me fast. Overall, I would suggest it to others who are looking.
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anonymous
"Cozy and Friendly Assisted Living with Great Activities and Breakfast"
Everything seems okay here. I enjoy playing bingo and watching game shows. The staff is nice too. And breakfast? It’s really yummy!
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Myla
"Great Food and Friendly People"
This place is great. I love everything about it, especially the food and the people.
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Paula W
"Top-notch care, always satisfied"
The assisted living facility consistently provides excellent service.
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Esther L
"Friendly Staff, Great Friends, and a Smoking Area"
I like the workers. I enjoy spending time with my friends. I love that I have a place to smoke.
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Juanita L
"Clean and Helpful Assisted Living Makes Me Very Pleased"
Once I got used to it, I really like this place. It's clean, there are no bad smells, and there's always someone here to help you.
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Hazel S
"Friendly Community and Cozy Apartments"
I enjoy living here because you can make friends easily, and the apartments are as comfortable as your own home.
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